PHILLIP L. MAYNARD

Jacksonville, FL ***** 904-***-**** ad5ap8@r.postjobfree.com www.linkedin.com/in/phillip- maynard

TITLE PROCESSOR ESCROW AGENT

SALES MANAGEMENT CUSTOMER SUPPORT ACCOUNT MANAGEMENT Experienced customer support professional with significant experience in the real estate industry as an escrow agent and in the health care industry as a specialist/consultant and in the telecommunications industry in client collections. Known for being detail oriented, successful at meeting challenging deadlines and for customer care. Demonstrated competencies include:

• Customer Service • Vendor Relations

• Detail Oriented • Account Management

• Sales Processing • Collection / Accounts Receivable

• Accounts Payable • Problem Resolution

• Database Administration • Performance Targets

PROFESSIONAL EXPERIENCE

MAXIMUS Inc. Jacksonville, FL July 2023 to March 2024 Multi state Government Services Company

Customer Service Representative

Responsible

for assisting student loan borrowers via headset on their active account or accounts. Followed Individual State laws while in communication with borrowers from around the United States.

• Acted in accordance with all Aidvantage protocols.

• Processed payments.

• Advised borrowers on best payment plan

MASON TITLE AND ESCROW, Jacksonville, FL June 2021 to September 2022 Multi location title and escrow organization focusing on retail and commercial opportunities.

Assistant Title Processor

Responsible for ensuring all documents are in order at time of closings.

• Worked closely with licensed title agents to ensure accurate document collections.

• Ensured all details handled in timely manner.

• Collected binder payments from buyers accurately.

• Produced checks to pay vendors per specific agreed upon terms.

• Ordered estoppel, surveys and payoffs.

PHILLIP L MAYNARD PAGE 2

• Answered phone calls and questions from clients meeting customer needs in a timely manner. GOLDEN DOG TITLE AND TRUST, Jacksonville, FL September 2018 to June 2021 Multi state title and escrow company.

Title Processor

Responsible for preparing documents for new construction homes.

• Requested title from title examiner as needed because of new land parcels work

• Posted closed files per documentation needs timely and accurately.

• Sent completed closed packages to customers and required departments to the specified lenders.

• Prepared NOC/NOT’s to ensure timely close at time of final signing.

• Recorded, uploaded and submitting all recorded documents.

• Produced checks and prepared and sent invoices.

• Navigated proficiently through SoftPro, Titlewave, Simplifile and County records. FLORIDA BLUE, Jacksonville, FL October 2017 to January 2018 Among the largest health care providers in Blue Cross/Blue Shield family of companies. Customer Service Support Specialist

Responsible for handling agent client issues supporting their end customers issues.

• Gained extensive knowledge in health insurance.

• Answered calls and returned emails from Florida Blue agents concerning complex health care questions.

• Solved issues involving claims, Medicare, Medicaid, and a variety of other insurance issues in a timely manner handling customer needs.

• Collaborated closely with other departments to solve issues. DIVERSIFIED CONSULTANTS, INC., Jacksonville, FL December 2016 to September 2017 Specialize in debt collections in the telecommunications business Collector

Responsible for phone calling and following up with delinquent customers.

• Collected payments on delinquent accounts via continuous tracking and calling presented lists.

• Negotiated payment arrangements and document all attempts on collections.

• Gained Knowledge of Federal, State and Local regulations.

• Met and exceeded all set monthly goals.

WHOLESALE TILE SUPPLY, Jacksonville, FL May 2014 to May 2016 Major supplier of tile for both retail and contractors in Central Florida. Customer Service Associate

Responsible for assisting all retail customers who entered premises.

• Assisted customers with tile selections and questions.

• Reorganized showroom to be customer friendly and visually pleasing as new products arrived.

• Invoiced, filed and mailed all of customer charges. PHILLIP L MAYNARD PAGE 3

• Managed all closing of store duties included tendering cash register and closing of credit card machine as well as end of day paperwork.

• Recognized for sales contribution and customer satisfaction by management. EDUCATION

St. Johns River Community College coursework– St. Augustine, FL

Contact this candidate