Rohini Gupta

Mobile No: 908-***-****

Apt. ***, *** River Park Drive, Raritan, New Jersey Pin 08869

E. Mail: ad5ap5@r.postjobfree.com

PROFESSIONAL SYNOPSIS:

Date Company Name Designation Location

June 2022- Till Date Honeywell International Inc. Sr. CX. Project. Mgt. Professional New Jersey, US

RESPONSIBILITIES:

Part of Global project in planning for transitioning to a HBT Global unique VOC process, including MOS (for Services and Projects Business), new VOC tool update (Satmetrix), new contacts database architecture (based in Salesforce), and training plan.

Responsible for defining and implementing the Voice of Customer global process for America, Canada & Mexico by using Lean and Six Sigma Management principles, tools, and Honeywell Operating Systems. Which includes process creation, standardization, MOS definition, implementation & control plan after implementation

Training creation and delivery for all layers involved in the process Field Service Leaders, Branch Managers, Country Leaders, Regional Leaders, Operations Leaders, Customer Experience Team, and Project Managers.

Led regular review meetings (monthly and bimonthly according to country) with the local/regional leadership team in order to review the Voice of Customer deliverables, performance, and process improvement. -part of the Regional and Pole level MOR meetings as VOC responsible.

Responsible for contact database management, creating a database, creating the process for maintaining and updating the data, implementing with the teams, and measuring the adoption.

Analyzing Voice of Customer feedback in order to identify trends, recurring issues, and positive points. Using this data to create action plans for improvement on field team delivery and process updates.

Date Company Name Designation Location

March 2020 – June 2022 Honeywell Automation India Ltd. Global Project Manager Pune

RESPONSIBILITIES:

As part of Honeywell Building Technologies global program management team my tasks were to support the alignment, identification, development, deployment, and support of project management tools, processes, procedures, and systems to drive project management excellence through innovation and culmination of various methods (Agile, Waterfall, Scrum) for continuous improvement in project execution

Progressively directed and delivered projects in alignment with Honeywell’s Global Project Management strategy for HBT globally in process enhancement, change management, customer experience, new business acquisition, sales productivity, Estimation enhancement, Org redesign, people productivity, global process transition, cost-effectiveness, etc. Our end goal is to digitize and standardize as much as possible from our daily work, impacting colleagues and customers

Delivered more than 29 projects big & small in 2 years across all poles (APAC, META, Europe, North America, China) with end-to-end Project Management techniques, tools, and practices. Which involved setting up tools and standards for managing the program/ project, planning, tracking, and reporting on outputs and outcomes, risk and issue tracking, cross-project interdependency management, setting quality control standards and tracking implementation, setting and tracking change control procedures, developing stakeholders’ map, defining the interest of each group, planning and executing communication plans to stakeholders, defining the program governance (controls), planning the overall program and monitoring the progress, managing the program’s budget, managing risks and issues and taking corrective measurements.

Date Company Name Designation Location

April 2016 – March 2020 Honeywell Automation India Ltd. Manager Human Resources Pune

RESPONSIBILITIES:

Responsible for the entire HR for one of the Business Units of 350 employees end to end.

Business Partnering & Strategic Thinking

Drive HR strategies and interventions in line with the business’s long terms plans – STRAP and annual business objectives – AOP

Partner and influence business leadership team to identify and develop organizational development and talent management strategies; identify gaps and plan processes at various levels to ensure alignment of business to effective people solutions

Drive alignment across entities to ensure consistent application of processes/ programs and principles

Talent Management

Partner and influence business leaders to drive a performance-oriented work culture

Reward and recognize key performers, address those with performance shortfalls, and ensure effective partnering with C & B CoE and Business accordingly

Identify high-performing individuals and develop career plans for them in consultation with Business Heads

Functional Excellence

Ensure effective and timely delivery of HR services and processes:

Ensure all hiring is completed as per the defined Manpower Budgets for the business. Monitor and track the progress on a quarterly basis

Review HR analytics/ surveys and plan and implement various HR frameworks along with the Business Leadership team

Implement systematic internal communication programs to encourage open and transparent communication

Improve employee engagement through initiatives like Town Halls, Executive messages

Support workforce planning including succession planning and Management resource review (MRR) across locations

People Advocacy

Being a positive role model for employees and the ability to communicate and influence Honeywell values & behaviors across the business

Responsible for collaborating with different parts of the organization - within and outside the geography

Act as a primary interface between Management and team members

Develop and coach direct team members to build organizational capabilities and support individual development

Guide the team in taking the right decision, especially in case of conflict situations

Date Company Name Designation Location

April 2013 – April 2016 Fiat India Automobiles Pvt. Limited Project Manager. Corp HR Pune, India

RESPONSIBILITIES:

Responsible for Organisation Development Initiatives in the Organisation related to people assessments, people development, reward & recognition, identification of talents, talent review, succession planning.

Responsible for Organisational Banding and restructuring and competency mapping as per the banding.

Responsible for Development of Annual Plan and coordination or Talent review as per the structure.

Responsible for Succession Planning and development of Successors as per the plan based on Assessment and Development Centre.

Responsible for understanding of the Business and to finalize the competencies required for the performance of the role. Then to initiate the designing of tools to finalize the activities which will be taking place to identify the competence level.

Designed the complete PMS and Personal Development Plan online on SAP and successfully launched and implement the process.

Responsible for HR Target setting and Visioning activity of HR Department as a whole.

Taking care of Performance Management System for all the levels based on Blake & Mouton methodology and also working on setting up the PMS through SAP HR.

Completely taking care of Employee Satisfaction Survey and its actions planning through Great Place to Work Institute.

Responsible for Recruitment, Post Selection activities like Offer, Joining Formalities, Orientation & Induction.

Trained on job descriptions writing and International Positions evaluation across the company through Mercer IPE Methodology.

Involved in various employee engagement activities initiatives like ESS, Open House, and Reflection.

Responsible for the Global Mobility of employees on Deputation to various group companies in APAC Region.

HR Policies revision and up gradation.

Responsible for Company Code of Conduct across all the levels through various communications mode.

Date Company Name Designation Location

Aug.11- March 2013 Date Minda Furukawa Electric Pvt. Ltd Deputy Manager. HR Bawal, Haryana

RESPONSIBILITIES:

Independently managing Manufacturing Site HR role for 1500 work force (permanent and contract workers).

Handling People Development and Organizational Development initiatives completely.

Responsible for handling people assessments through various tools like Assessment Centre & Development Centre as per the competency map of our organization.

Totally responsible for all employee engagement activities like 360-degree feedback, satisfaction survey, openx` house, and various engagement activities.

Responsible for manpower budgeting at company level and financial budgeting for the department.

Responsible for Recruitment of all white collars especially for Engineering & Design Department, Post Selection activities like Offer, Joining Formalities, induction & Training etc.

Actively involved with Training & Development programs by supporting Technical Personnel in Presentations and Preparation of Training calendar and modules.

Responsible for integral functions like Performance Management and yearly appraisals for all the employees.

Responsible for special projects like Competency Mapping, Leadership Development, Policy changes and documentation, development of KRA’s and development of career ladder for all positions.

Active Member of Transport Committee, Canteen Committee, Medical Aid Committee, Sports Committee, Employee Grievance Committee and Corporate Social Responsibility Committee, 5S & Gemba Committee.

ACHIEVEMENTS:

Three talents were developed and has been given their anchoring role successfully.

Successfully participated in Minda Business Excellence Award & won Bronze award in first attempt for all over the Spark Minda Group.

Got appreciation from Maruti Suzuki for presenting Business Excellence through people and practicing same.

New HR Initiatives like Employee involvement through competitions, behavioral trainings.

Conducted 21 trainings in 2012 for all the staff members.

Certified internal auditor for EMS and TS149:69.

Successfully started the safety awareness through various trainings in 2012 for all employees and participated for external Safety audit.

Attrition was reduced from 27% to 13 % in 2012 due to various surveys and actions taken on their outcomes.

Supervisor behavioral counseling and training was done personally due to which attendance has increased from 85% to 90% from 2011 to 2012.

Date Company Name Designation Location

Oct 10 – July 11 Combined Insurance Portfolio Manager London, UK

RESPONSIBILITIES:

Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.

Arranging meetings with potential customers to prospect for new business. Acting as a contact between a company and its existing and potential market

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information. Representing the organization at trade exhibitions, events and demonstrations.

Negotiating on price and costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy.

Advising on forthcoming product developments and discussing special promotions. Gaining a clear understanding of customers requirements.

Making accurate, rapid cost calculations, and providing customers with quotations. Attending team meeting and sharing best practice with colleagues.

Date Company Name Designation Location

Nov 09 – Oct 10 SSP Group Plc Store Supervisor London, UK

RESPONSIBILITIES:

Handling Customers

Managing Kitchen and customer service area.

Managing hiring for the store and training for new joinee. Managing employee issues & grievances

Responsible for Inventory management

Store shift calendar and resource management

Store documentation and cash management

Managing internal Audits

Date Company Name Designation Location

Dec 06 – Aug 07 Thomas International Consultant New Delhi

RESPONSIBILITIES:

Leading Assessment team and running Assessment center’s according to the client requirements. Defining competencies and competency mapping for clients.

Creating assessment center, coordination with assessors, scheduling the center, running of center, report writing and analyzing the data.

Analyzing and then presenting it to the client the outcome of the center.

Monitoring the team of two juniors and responsible for all the projects with all the clients regarding assessment or development center.

Responsible for DISC Certifications, presentations and training of internal HR team on Thomas psychometric tools, software, its usage and benefits. Agreed leave of absence for further education.

ACHIEVEMENTS:

Was handling independently taking care of assessment center team and was handling big clients like NTPC, HPCL, Jindal’s Stainless, JCB& Goodyear Tyres.

DISC certified trainer

Trained on interviewing skills.

Can develop the assessment center and implement it as per the need of the organization.

Date Company Name Designation Location

May 04 – Dec 06 WLC College India Trainee/ HR Executive New Delhi

RESPONSIBILITIES:

Assisting HR manager in keeping employees records, assessments, recruitment process, monthly employee salary, attendance record.

Assisting Marketing Manager by giving presentations in various schools and colleges, interviewing students, telephonic marketing, data collection, handling queries, follow ups, arranging admission tests and interview schedule.

Mentoring students on campus, and handling student grievances.

Preparation of academic calendar, yearly timetable for management department, faculty payment, faculty recruitment and tie-ups, record keeping of students and handling placement for Post Graduate students.

Coordination with the faculties and students, yearly budget preparation for the department.

Head for student council and looking after student placements, industry visits, guest’s lectures and inter college participation.

UNIVERSITY WORK PLACEMENT

Date Company Name Designation Location

July 08- Aug 08 Beament Leslie Thomas Researcher London

OBJECTIVE

HR internship with the recruitment consultancy in London. How to find the right person for the particular position? What to keep in mind while screening the profile of candidates, is how to communicate, advise and consult their objectives. How does the consultancy business work and what basis?

ACADEMIC QUALIFICATION

Project Management Professional Certification from PMI, US July 2023

Member of Project Management New Jersey Chapter and PMI.

Lean Six Sigma Trained with many delivered projects by Honeywell.

Diploma in Training & Development from Indian Society of Training & Development, Delhi

Master’s in management from University of Leicester, UK, 2007-2008 Scholarship, full time.

Post Graduate Diploma in Human Resource from Wigan & Leigh College, 2004-2006, Scholarship, full time.

Advance Diploma in Business Management from Wigan & Leigh College, 2002-2004, full-time.

Bachelor of Business Administration from Pondicherry University, 2002-2005 in 1st Class, Distance Learning

Senior Secondary School (12th Class in Science) and Higher Secondary (10th Class) from St. Mary’s Convent School CBSE Board from Ajmer in 2000 - 2002, 1st Division.

ACHIEVEMENTS

Trained in `Competency Based Interviewing' skills

Certified and trained on DISC Profiling and in interpreting Thomas psychometric Profiling tools

Understanding of Psychometric, and behavioral assessment tools and their applications.

Worked and appreciated by big clients like JCB, NTPC, HPCL, JSL, JK Tyres, Goodyear, and Moserbear.

Course Representative of MSc. Management in University of Leicester, UK.

Course representative and student council member for 4 years in College, in India.

Worked as a voluntary teacher in junior schools in Lancashire and Leicestershire Counties, UK.

Led the team and participated in, organized, and won events at the college level, in India.

Scholarship holder for master’s and Post Graduate Diploma

PERSONAL DETAILS

Date of birth: 09/08/84, Status: Married, Hobbies: Dancing, Driving, Art & Craft

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