Makenzie Linvel

214-***-**** • ad5aoq@r.postjobfree.com

• Dallas United States

Summary

Skills

• Report Creation

• Credit Card Payment Processing

• Report Generation

• Customer Data Confidentiality

• Responding to Difficult Customers

• Upbeat and Positive Personality

• Verbal and Written Communication

• Building Customer Trust and Loyalty

• Understanding Customer Needs

• Creative Problem Solving

• Customer Service

• Calm and Professional Under Pressure

Experience

08/2022 - Current

Customer Service Representative, Foundever, Dallas, United States

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

01/2021 - 01/2022

Customer Service Representative, Target, Dallas, United States

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner:

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

01/2020 - 04/2021

Customer Service Representative, Best Buy, Dallas, TX

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education And Training

Peloton College, Dallas, TX

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