Power Bi Customer Service

Rupali Parmar

**** ******* **** ***, *******, FL 32771

Mobile: +1-224-***-****

Gmail: ********@*****.***

Web: www.linkedin.com/in/rupali-parmar

Summary

Professional with 3+ years of rich and excellent experience & abilities as given below and want to see my career with organization of repute once provided with opportunity to associate. Ability to work independently, as well as part of a team, as a committed team player with flexibility in approach. Proficient in handling multiple tasks in challenging environments, detail-oriented and can work at fast pace to meet tight deadlines. An effective communicator with strong problem solving & strong organizational skills and abilities. Seeking an opportunity to work in Information Technology in a beginner's role which encourages learning, creativity and provides exposure and scope for professional growth.

Experience

Power BI Developer / The Tools BI & Analytics Training Aug 2023 – Oct 2023

Projects completed while undergoing Power BI training. Gathered data from various data sources, transformed data and created insightful reports and dashboards using the Power BI Platform. I have learned and used data modeling, data warehousing and various data visualization techniques. Project 1: Sales Analysis Dashboards for Stationary Retail Store Project 2: Patient History Analysis Dashboards for Hospitals

• For both the above projects I gathered data from data source file, created KPIs to show total sales, profit, and other data visualization.

• Created interactive and highly informative Power BI reports using DAX functions like calculate, count, sumx, sum, filter, datediff and have knowledge of some.

• Hands on experience to build visualization charts like pie chart, bar chart, area chart, map, filled map.

• Used different type of slicers and conditional formatting.

• Created drill down report using Power BI Desktop.

• Published reports in my workspace using Power BI services and share Dashboard. Member Specialist / Sam’s Club, Sanford, FL

Jan 2022 – Aug 2023

• Processing member purchases, assisting with payments, returns, refunds and exchanges

• Report status on cash registers.

• Identifying shrink & damages and report to management.

• Communicate effectively with members and resolve their queries on inventory either in person or using telecommunication devices.

• Process new membership; Process new credit card applications

• Visually inspect equipment, merchandise, etc.

• Maintain exit areas, reviewing member receipts.

Customer Service / Home Depot, Vernon Hills, IL

Mar 2017 – May 2017

• Greeted and directed customers, answered phone inquiries; informed customers about services available and assessed customer needs.

• Handled retail purchase transactions, operated scanning equipment and fix scanning issues

• Answered routine billing questions/issues from customers.

• Received and processed all payments according to standard procedures.

• Assisted in the day opening and day closing of a retail location which includes and but not limited to cash handling and deposits.

• Examined products for damages and price accuracy; coordinated with retail staff for product inquiries and price checks.

• Provided excellent customer service; resolved escalated issues with challenging customers; handled returns or complaints.

• Assisted in the maintenance of storefront and retail displays.

• Effective communicator with supervisors and managers.

• Was recognized as “Employee of the month” for achieving highest credit card conversions in each month and providing excellent customer service. Purchase Executive / Suraksha Packers Ltd, Pune, India Apr 1999 – Dec 2000

• Prepared and processed requisition and purchase orders for supplies and equipment. Analyzed market and delivery systems to assess present and future material availability

• Order management and Inventory control; maintained records of goods.

• Coordinated with suppliers for the raw material required to create the packaging material for companies Coca Cola, Nestle, Colgate to name a few.

• Coordinated with vendors/distributors and planned the shipment of packaging material. Skills

• Power BI Desktop, Power BI Services, Power BI query editor, Data Source Connections

• Dimensions & measure

• Filters & Sorting – Visual, Page, Report, Hierarchy and Drill Through & Slicers

• Data Visualization & KPI

• Writing queries in DAX

• Basic knowledge of SQL

• ETL (Extract Transform Load)

• Publish reports to web

• Dashboards

• Data Combining Operations

• Gateway Management

• Managing row level security

• Agile Framework

• MS Office tools

• Jira tool

Certifications

• Power BI Job Simulation by PWC – April 2024

• Dashboard in a day by iLink Systems,Inc – February 2024

• Microsoft Power BI by The Tools BI and Analytics Training – October 2023

• Microsoft Project for the Web: Reporting with Power BI by LinkedIn Learning – January 2024

• Tableau Training by Simplilearn – January 2022

• Business Analytics with Excel by Simplilearn – December 2021

• Excel Dashboard for beginners by Simplilearn - October 2022

• Certified ScrumMaster (CSM) – by Scrum Alliance (Active through Mar-2024)- Badge ID 1193330

• Scrum Fundamentals by Scrum study - February 2020

• Learning ServiceNow by LinkedIn Learning – September 2022

• IT Help Desk for Beginners by LinkedIn Learning – Dec 2021

• Introduction to Cyber Security – Dec 2021

Strengths

• Good data analyzing skills

• Strong analytical, communication, and customer service skills

• Ability to multi-task and strong desire to learn new technology

• Good problem-solving abilities to contribute to the organizational operations and goals

• Maintain standard operating procedures and documentation

• Ability to adopt and implement new ideas

Activities

• Volunteering in community programs.

• Volunteered in entering Data for Human Growth of foundation on public schools. Education

Diploma in Computer Engineering / Government Polytechnic College, Pune, India - 1995 - 1998

• Successfully completed and achieved “A” grade with 190 Credit.

• Courses studied - Computer installation & Maintenance, Operating System, Advanced Microprocessors, Basic Electronics, Electronics Measuring Equipment, Data Structures and Files, CAD & Computer Graphics, Computer Programming, Computer Networks, Project & Seminar.

Contact this candidate