Dolores Flecha

** ******* ****** ***. *

Inwood, New York 11096

Cell 357-***-****

ad5anw@r.postjobfree.com

PROFESSIONAL PROFILE

I offer over seven years of progressive experience in administrative assistant and customer service positions. I offer inherent interpersonal skills and learned transferable professional skillsets that help implement plans and motivate workgroups to accomplish organizational goals. Through critical thinking and meticulous attention to detail, I am able to make competent decisions and apply instinctive solutions for real problems. I am bilingual and possess skills in Microsoft Office; Web and tech savvy. Looking to leverage my knowledge and experience into a role as administrative office assistant in a medical practice.

EXPERIENCE SUMMARY

Wavecrest Management Team Ltd. 2015 – 2016

Richmond Hill, NY

Administrative Assistant

Performed as administrative assistant; assisted with everyday tasks of property management operations – created and maintained building files, organized documents and reports to department and sister department heads.

Provided assistance and support to management in a variety of matters related to clerical functions, independently researched and summarized information, scanned, copied and compiled leases and associated documents to be incorporated into final reports.

Ensured customers telephonic and email contacts regarding apartment maintenance repairs and services were met; reviewed tenant/unit files for contractual adjustments as directed.

Utilized adaptive methods to reach management goals by helping identify trends, defining problems within given authority, professional interaction, and appropriate recourse action; corroborations helped restore Warvecrest Gardens living units as “Pride of The Rockaways.”

Exceeded expectations of customer service through cooperativeness, courtesy, respect, and continuous communication between inter-offices, supplier groups and tenants.

Proposed and recommended process improvements through internal customer interfaces and a high degree of forward-thinking supported by statistical facts which helped to control operational costs and increase efficiencies in daily administrative duties.

Oversaw and coordinated comprehensive filing practices and new approaches of administrative improvements which led to monetary cost savings and maximized income.

Processed data quickly and managed time expertly – meticulous attention to detail helped maintain confidential files, correspondence, drafts, and memos prepared for management.

Helpful with administrative task continuity as new personnel, procedures, and technology were integrated to support company real estate investment growth.

Talent for cultivating and supporting tenant relationships led to high occupancy rates, minimal turnover, and renewal of long-term leases; utilized waitlist effectively.

Adjusted work habits to meet priorities or software systems requirements within available resources and with minimum sacrifice of quantity and quality of work.

Consistently sought greater role in all areas of competence; updated job knowledge by participating in training opportunities, reading professional publications, and maintaining personal and professional networks to enhance performance.

Alliance Mortgage Banking Company 2001 – 2007

Levittown, NY

Assistant Processor/Administrative Assistant

Provided excellent customer service central to mortgage processing business culture.

Instrumental in optimizing policy and procedural compliance in mortgage/lending business processes; utilized checklists and screening programs to assure quality of all tasks.

Handled broad aspects of the loan origination process; contributed mortgage loan information to strategic plans and reviews, implementing quality and customer service standards.

Prepared concise and accurate reports on annual budget information, monitoring of expenditures, and identifying variances for analysis critical to management decision-making.

Performed administrative functions, such as Internet research, filing, faxing, and updating delegated tasks to ensure constant progression to deadlines and suspense’s.

Protected company image by keeping mortgage loan information confidential.

EDUCATION

High School Diploma, Long Beach High School, Long Island, NY, June 1999

PROFESSIONAL TRAINING

Medical Assistant Certificate, Sanford Brown Institute, Garden City, NY, January 2009

Computerized Career Skills, Hunter Business School, Levittown, NY, December 2001

* References available upon request. *

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