Priscilla Arroyo

*** *’ Rourke St

Midland Tx, **706

ad5ano@r.postjobfree.com

432-***-****)

Professional Summary:

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work Experience:

Field Tech Gear

Panel Builder/ Construction

Midland TX

July/ 2022- January /2024

● Optimized inventory management systems, ensuring necessary parts were readily available for timely completion of projects.

● Maintained a clean and organized working environment to promote safety and efficiency.

● Cut bent, and formed sheet metal and other materials to create metal works.

● Managed project timeline and resources to complete work on time and within budget.

● Completed tasks on time to meet quality and safety standards.

● Follow safety protocols to maintain a safe working environment. Dollar General

Assistant Key Holder

Odessa TX

May/ 2021 June/ 2022

● Increased customer satisfaction by providing personalized assistance and addressing their concerns promptly.

● Provided backup support for keyholder duties when necessary, ensuring seamless coverage during staff absences.

● Contributed to a positive store environment by maintaining clean, well-organized displays and merchandise areas.

● Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.

● Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately. Nail Technician/ Manager

NAILTASTIC BY SONIA

Elsa TX

Jan/ 2018-Feb /2020

● Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.

● Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.

● Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.

● Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.

● Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.

Atento/BBVA

Customer Service Representative

Pharr TX

Jan/ 2015-Oct/ 2017

● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

● Streamlined call center processes for improved efficiency and reduced wait times.

● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

● Assisted customers in navigating company websites and placing online orders, improving overall user experience.

● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

● Handled customer inquiries and suggestions courteously and professionally. Mcallen Finance / Hermanos Loans

Customer Service Representative

McAllen TX

Sept /2012 - May /2014

● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

● Assisted customers in navigating company websites and placing online orders, improving overall user experience.

● Developed strong product knowledge to provide informed recommendations based on individual customer needs.

● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Skills:

● Panel Building

● Electrical Troubleshooting

● Electrical Wiring

● Hand and power tools

● Material prepping

● Power Tool Operation

● Scheduling

● Inventory Oversight

● Call Management

● High-volume call centers

● Data Entry

● Payment Collection

● Customer service excellence

● Refunds and exchanges

● Merchandise Restocking

● Cleaning and sanitizing

● Talent Development

● Complaint resolution

● Call Center Operations

● Microsoft Outlook, Word, and Excel

● Sanitation Procedures

● Appointment Scheduling

● Client consultation

● Callus Removal

● Foot Massage

● Hand Massage

● Nail Extensions

● Pedicure Techniques

● Manicure Techniques

● Acrylic Application

● Nail art techniques

● Problem-solving skills

● Inventory controls

Education:

Eagles Academy / Mission TX

Diploma Graduated: 06/2007

Language: English and Spanish

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