Customer Service Representative
Resume:
Priscilla Arroyo
*** *’ Rourke St
Midland Tx, **706
*********@*****.***
Professional Summary:
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Work Experience:
Field Tech Gear
Panel Builder/ Construction
Midland TX
July/ 2022- January /2024
● Optimized inventory management systems, ensuring necessary parts were readily available for timely completion of projects.
● Maintained a clean and organized working environment to promote safety and efficiency.
● Cut bent, and formed sheet metal and other materials to create metal works.
● Managed project timeline and resources to complete work on time and within budget.
● Completed tasks on time to meet quality and safety standards.
● Follow safety protocols to maintain a safe working environment. Dollar General
Assistant Key Holder
Odessa TX
May/ 2021 June/ 2022
● Increased customer satisfaction by providing personalized assistance and addressing their concerns promptly.
● Provided backup support for keyholder duties when necessary, ensuring seamless coverage during staff absences.
● Contributed to a positive store environment by maintaining clean, well-organized displays and merchandise areas.
● Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
● Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately. Nail Technician/ Manager
NAILTASTIC BY SONIA
Elsa TX
Jan/ 2018-Feb /2020
● Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
● Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
● Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
● Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
● Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
Atento/BBVA
Customer Service Representative
Pharr TX
Jan/ 2015-Oct/ 2017
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Streamlined call center processes for improved efficiency and reduced wait times.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Assisted customers in navigating company websites and placing online orders, improving overall user experience.
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Handled customer inquiries and suggestions courteously and professionally. Mcallen Finance / Hermanos Loans
Customer Service Representative
McAllen TX
Sept /2012 - May /2014
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Assisted customers in navigating company websites and placing online orders, improving overall user experience.
● Developed strong product knowledge to provide informed recommendations based on individual customer needs.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills:
● Panel Building
● Electrical Troubleshooting
● Electrical Wiring
● Hand and power tools
● Material prepping
● Power Tool Operation
● Scheduling
● Inventory Oversight
● Call Management
● High-volume call centers
● Data Entry
● Payment Collection
● Customer service excellence
● Refunds and exchanges
● Merchandise Restocking
● Cleaning and sanitizing
● Talent Development
● Complaint resolution
● Call Center Operations
● Microsoft Outlook, Word, and Excel
● Sanitation Procedures
● Appointment Scheduling
● Client consultation
● Callus Removal
● Foot Massage
● Hand Massage
● Nail Extensions
● Pedicure Techniques
● Manicure Techniques
● Acrylic Application
● Nail art techniques
● Problem-solving skills
● Inventory controls
Education:
Eagles Academy / Mission TX
Diploma Graduated: 06/2007
Language: English and Spanish
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