Adam Wilson

ad5am7@r.postjobfree.com 803-***-**** Rock Hill, SC

SUMMARY

Seasoned Implementation Team Lead with 19 years of experience in leading teams, gap analysis, and project management. Expert in software configuration, data conversion, and post-implementation support. Seeking an Implementation role to leverage extensive background in process optimization and team leadership. WORK EXPERIENCE

SpryPoint Remote

Implementation Team Lead, CIS Jan 2024 - Present

• Guide gap analysis sessions and evaluate client business processes to map and configure optimal software solutions.

• Facilitate end-user training and support customer acceptance testing, ensuring successful software implementation and post-launch stabilization.

• Collaborate with development and operations teams to design and validate solutions while supporting the Sales team with presales activities and assisting in project documentation review. Paymentus Corporation Charlotte, NC

Senior Manager, Implementation Mid-Market Apr 2013 - Dec 2023

• Directed a multifaceted team in executing implementation projects, ensuring successful onboarding and continuous development through training and mentorship.

• Devised and allocated project assignments, optimizing team capabilities and ensuring adherence to timelines and project specifications.

• Cultivated expertise in product functionalities and implementation methodologies, facilitating cross-departmental collaboration and decision-making.

• Monitored project progress and contributed to strategic initiatives, strengthening partner relationships and supporting internal and external stakeholders.

Victra (fka A Wireless) - Verizon Wireless Premium Retailer Rock Hill, SC Sales Consultant Sep 2011 - Apr 2013

• Delivered comprehensive customer service, facilitating technology purchases and offering technical support for a range of devices to enhance client satisfaction.

• Administered daily store operations, encompassing inventory management and financial reporting, while consistently achieving monthly sales targets; recognized as Employee of the Month for exceptional performance. Walmart Stores Inc. Rock Hill, SC

Operations Manager/Overnight Manager Mar 2010 - Sep 2010

• Oversaw nightly store functions, ensuring smooth operation, adherence to policies, and effective merchandise restocking.

• Coordinated with various department leads to optimize workflow and maintain high standards of customer service during peak hours.

Operations Manager/Electronics Manager/Overnight Manager Jan 2006 - Mar 2010

• Directed daily operations within the electronics division, ensuring efficient workflow and customer satisfaction.

• Oversaw overnight stocking and merchandising, maintaining store readiness for peak shopping periods. Department Manager/Sales Associate Nov 2003 - Jan 2006

• Oversaw daily operations within the electronics sector, ensuring efficient inventory management and customer satisfaction.

• Facilitated product sales and provided knowledgeable assistance, contributing to the department's consistent achievement of sales targets.

EDUCATION

York Technical College

AAS, Information Technology

Rock Hill, SC

Dec 2012

SKILLS

Information Technology • MS Office • G-Suite • Jira/Confluence • HTML/CSS/XML • SQL/Databases • Agile Methodologies • Soft Skills • Project Implementation • Technical Project Implementation • Timeline/Project Plan Management • Implementation Methodology • Leadership • Requirements Gathering • Client/Customer Service • Team Building • Technical Writing • Troubleshooting • Critical Thinking • Continuous Improvement

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