Jordan Barrett

Lake Charles, La, *****

ad5am3@r.postjobfree.com

832-***-****

Objective:

A dedicated and experienced customer service professional with four years of remote work experience, including one year as a Sales Manager at Arrons LLC and concurrent work in customer service with Teleperformance, specializing in Amtrak services. Eager to leverage my skills and expertise to contribute to a dynamic team in a remote customer service role.

Professional Experience:

Sales Manager

Arrons LLC, 2022-2023

Managed a team of sales representatives, providing guidance, training, and support to ensure sales targets were consistently met and exceeded.

Developed and implemented effective sales strategies to increase revenue and market share.

Conducted regular performance evaluations and provided constructive feedback to team members to enhance their skills and productivity.

Collaborated with other departments to streamline processes and improve overall customer experience.

Customer Service Representative (Amtrak)

Teleperformance, 2021-2023

Provided exceptional customer service to passengers of Amtrak, addressing inquiries, resolving issues, and ensuring a positive travel experience.

Handled a high volume of inbound calls and emails, demonstrating excellent communication and problem-solving skills.

Maintained detailed records of customer interactions and followed up as needed to ensure customer satisfaction.

Collaborated with colleagues and supervisors to identify areas for improvement and implement solutions to enhance service quality.

Education: Eunice La High School

Skills:

Proficient in remote customer service tools and software.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to multitask and prioritize in a fast-paced environment.

Team leadership and management experience.

Attention to detail and accuracy in record-keeping.

Adaptability and willingness to learn new processes and technologies.

Available upon request.

Contact this candidate