Sagirah Poland

**** * ********** **** *, Las Vegas, 89117, NV (US)

702-***-****

ad5alx@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service specialist and business development executive. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com and HubSpot CRM software.

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. EMPLOYMENT HISTORY

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

• Consistent focus on increasing member satisfaction and account retention

• Expected to meet sales and service goals

• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

Members Experience Representative, Mountain America Credit Union. Las Vegas, NV Nov. 2021 - May. 2023

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Train or instruct employees in job duties or company policies or arrange for training to be provided.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Customer Experience, Zappos. Las Vegas, NV

Jun. 2015 - May. 2020

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

EDUCATION

Alexander High School, Douglasville, Georgia

High School Diploma

SKILLS

Project Managment -

Conflict Resolution -

Critical Thinking -

Reliabiluty -

Positive and Professional -

Issue Trouble Shooting -

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