Juan M. Osorio
Direct: 201-***-**** Hackensack, NJ 07601
ad5all@r.postjobfree.com
PROFESSIONAL PROFILE
Results-driven, go-getter with extensive sales management experience, training and sales force development. Demonstrated ability to build excellent customer/account relations and increase revenues from new and existing accounts. Great team/manager motivator, with expertise in Business Development arenas. Strategic Business analysis, including market research and competitive intelligence, P&L statements, B2B & C2B. Outstanding leader qualities, customer/business focused professional with vast experience in key client development and retention. Skilled in creating and growing solid B2B/CRM, conducting needs analysis, and account activity tracking. AREAS OF EXPERTISE
*Identifying opportunities*Team Management & Leadership*Public Speaking
*Saas*Paas *Conversions
*Account Development & Retention*New Business Strategy Implementation
*Project Management*Sales Team Development & Training Expert
*Product & Team Development*Problem Solving*AML Compliance Officer (CERT-WU)
*High-Impact Sales Presentations*Bilingual (English/Spanish) PROFESSIONAL EXPERIENCE
L&J Appliance - January 2022- Present
Hackensack NJ
Technician
● Product Maintenance,Diagnostics repair, customer relations of Sub Zero,Wolf & Cove Products .
DataRails -
Tel Aviv,Israel June 2021-June 2023
Sales Development Representative
ALTICE USA
Oakland, NJ November 2018 – April
2019
Residential Account Executive
● Exceeded company goals and expectations by 100%
● Developed and closed new agency leads via CRM Salesforce System
● Communicated the value of product buying platform by walking through detailed demonstrations of product line
● Executed strategic planning to achieve quarterly revenue goals by as much as 50%
● Hit monthly targets, often exceeding sales goals by 15 - 20%
● Grew accounts by identifying and closing-up sale opportunities WESTERN UNION (WU) FINANCIAL SERVICES NORTH AMERICA
$2.5 Billion Fortune 500 Company / MSB Services Company with 5,000 employees Montvale, NJ August 2002 – February 2018
Account Executive
● Expanded customer base year over year, up-to 6,000 active accounts, while increasing revenue up $18million
● Annual revenue projections of $80k with an annual increase of 9 - 12%
● Advanced to management of large-scale territory, 300 stores
● Worked closely with Director and VP in implementing sales, marketing, and service initiatives and collaborated with Key Account Managers, Territory Managers and other Area and Region staff
● Led Project Conversion of over 6,000 active accounts from Web based sites to a Saas application
● Assisted in the CRM conversion from paper reports to Salesforce
● Tasked with increasing per-store transaction volume and revenue for full line of services including Money Transfer, Money Orders and additional new services to both existing and new agents
● Developed programs to increase individual and territory-wide store sales
● Constructed programs and relationships that reduce agent attrition, improve agent service quality, and achieved aggressive call coverage and new sales business objectives
● Managed rollout of corporate plans throughout territory
● Ensured AML Compliance program implementation from BSA Act, and policy / procedure compliance
Honors:
2008, 2013 Presidents Club Winner (WU)
1999 Nextel Career Focus Eagle Award (WU)
NATURA HEALTH FOOD & CAFÉ, INC.
Middletown, NY June 2018 – Nov 2022
Business Consultant & Liaison
● Contribute 27% growth revenue by assisting in the development of marketing and pricing strategies
● Analyze the needs of business units to identify and enhance technology solutions
● Define, document and standardize business needs, business processes, and workflows
● Ensure robust change management processes are in place to ensure successful deployment of system changes, with minimized risk of business interruption
● Establish new hires, training management and recruitment process NEXTEL COMMUNICATION
Rutherford NJ October 1997 – April 2002
Technical Support Manager
● Tasked & Assisted with customer programming and escalation of technical issues related to cellular service (roaming, switch coverage problems) in a call center environment
● Identified and escalated client problems using diagnostic testing software and equipment
● Maintained a high level of follow up and consistency of contacts to all assigned issues EDUCATION
Computer Learning Center -Paramus NJ
● Bachelor of Science Computer Networking Systems 2004
● Associate Degree Micro Computer Business Systems 1998