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Customer Service Project Management

Location:
Katsina, Nigeria
Salary:
$4000
Posted:
April 26, 2024

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Resume:

EBERE-WALI GODSON NNAMDI

No.*** Nyomidibi Ikot Eneobong 8 miles, Calabar Municipal. Cross River State.

+234**********; +234**********

ad5akh@r.postjobfree.com :ad5akh@r.postjobfree.com & ad5akh@r.postjobfree.com PROFESSIONAL SUMMARY

• Self-confidence, analytical mind, goal oriented, resourceful, team spirit, an effective communicator.

• Achiever with flare for continuous personal development.

• Ability to work under pressure with little or no supervision.

• safety conscious and computer literate.

• My Main objective is to obtain a position where I can maximize my Networking skills, Project management skills and Customer service experiences, effectively utilizing my expertise to enhance company growth.

• Competency in Office information management (MS Windows, MS power point, Tally ERP 9.0, Coral draw, Internet MS excel, MS Server 2019 Essential), hands on experience with wireless and VOIP systems and knowledge of mikrotik router which is used as monitoring tool for network shading either by bandwidth or assigning encryptions on the network. Equally, installation of switches, routers, and patch panel, installation of networking cables, documenting customer feedback and the steps involved in finding the solution to a problem.

• To always deploy my experience and potentials towards the attainment of co-operate objective for the benefit of the company, by applying my quota of experience and skills towards the company objectives.

• Organize and manage multiple companies as I priorities with positive attitude.

• Willingness to take on added responsibilities to meet team goals. To seek and maintain a fulltime position that offers professional challenges. Equally utilizes interpersonal skills, excellent time management and problem- solving skill. WORK HISTORY

Group Head Information Technology & Communication (ICT) 12/2014-4/2023

SYSTEM INSTALLATION AND MANGEMENT

o Control of ‘HMI” Human Machine Interface. By relating and documenting information generated by the HMI.

o During Operations, ensure that all devices/ equipment needed for operation at the HMI are functioning optimal ( Error codes/ Alarms) o Control the HMI ( during Loading Operations of LPG. To start and stop the pump when needed)

o During routine calibration of weighbridge, ensure that the weighbridge system is in optimal performance and also the weighbridge Software is properly installed. o During products receipt, I’m always in the control room monitoring equipment/device and product movement from Vessel to shore tanks from the HMI.

o Take responsibility for a system or specific component of system by installation and maintenance of the server equipment and inverter o Provision of internet/communication gadgets to staff o Provision and installation of computers and accessories to staff o Monitor network performance and isolate failures o Plan basic wired infrastructure to support network traffic o Set up personal computer system, including the operating interface cards and peripheral devices

o Trouble shoot system and network problems to resolving hardware or software faults.

o Provide technical support to users, perform regular backups and data recovery as needed.

o Exhibit flexibility regardless of work schedule

o Configure network equipment i.e., Virtual private network design and implementations, firewall configuration, DMZ configuration and Bandwidth control/ shaping.

o Configurations of Tally ERP 9.0 which is the account book to all computer system within the company.

o Configure power beam radio to receive signals from the base station to another sites.

o Installation of CCTV cameras and intercoms for Voice of internet protocol within the organisations.

o Ensures that the weighbridge load cells are properly connected using the empty and loaded truck to calibrate it in other to get the actual reading. o Perform instrumentation of LPG cabling system.

o Set up personal computer system, including the operating interface cards and peripheral devices

o Trouble shoot system and network problems to resolving hardware or software faults

o Provide business continuity plan to support the organization in case fire disaster. KSA’S

o Reporting

o Communication

o Server and Client Operating Systems

ADMINISTRATIVE FUNCTIONS:

• Put up systems to ensure that staff do not abuse the use of the ICT

• Monitor compliance to the usage of flash drives and other electronic devices, thereby wading off system corruption and ethics or policy compromise

• Ensure that systems are effectively insulated from intermittent power outages

• Perform a yearly review of internet usage procedures to ensure adherence to current trends

• Provide a backup for all operations to mitigate loss of data and information

• Attend Management meetings and ensure presentations are carried out.

• Involve in Recruitment process involving ICT candidates

• Training of IT students etc.

• Implemented regular quality in monitoring systems and resolve tally related issues online.

• Monitored all equipment, tools, and complete project within stipulated time frame.

• Organised and monitored all technical activities for LPG projects in the terminal and ensured compliance with all objectives.

• Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.

INSTRUCTOR 07/12- 06/13

National Youth Service Corps Chevron host community Foropa Southern Ijaw, Bayelsa State, Nigeria

• Teach mathematics and chemistry to students.

• Prepare students for classwork, promotion and SSCE exams.

• Conduct morning devotions for students

• Organised sports for the students every Wednesdays and Fridays.

• Monitored student progress through test administration and adapted learning plans to optimised progress through test administration and adapted learning plans to optimize progress.

• Implemented and optimised new curriculum and day-to-day instruction to align educational strategies with industry best practices.

• Earned positive feedback from parents regarding classroom instruction and student learning success.

• Decreased learning time by initiating new learning methods and ensuring complete student comprehension.

• Defined and articulated learning outcomes, including, measurements, performance metrics and changes, to improve student-learning.

• Utilised various teaching aids to minimise learning gaps and effectively instruct and motivate students.

• Tested students on materials presented in workshops and classes to assess grasp of material.

• Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.

• Optimised learning plans, quantifying student progress through test administration.

• Initiated new learning methods, promoting total student comprehension while curbing learning time.

• Observed other instructors and lecturers, gathering valuable techniques to implemented into future lectures and courses.

• Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.

• Created and implemented written and oral assessments.

• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

• Inspected sporting equipment and participants to check compliance with event and safety regulations.

• Tracked game scores, added, or subtracted points and imposed penalty points.

• Conferred with fellow sporting officials to discuss issues, coordinate activities, and determine required actions.

• Updated league, players, and team statics with latest data from current gameplay.

• Alerted players, coaches, and fellow officials to rule infractions and issued penalties.

• Awarded points at sporting competitions based on performance and judgements.

• Analysed video playbacks to check accuracy of calls and make judgements on appeals. Human resource database project, Field data gathering Officer NDDC Port Harcourt Rivers State 09/11- 03/12

• Gathering of curriculum vitae of unemployed Niger Delta youths.

• Maintained compliance with all local, county, and national laws, as well as established orgaisational standards.

• Developed and implemented recruiting strategies.

• Advised training programmes for new and existing employees.

• Delivered consistent and reliable service through overall administration, planning, coordination, and evaluation of HR functions.

• Held company-wide town hall meetings to convey updates.

• Expertly managed leavers processes, end -of- probation reviews, changes to appointments and terminations of fixed-term contracts in a timely manner, keeping relevant staff informed of changes.

• Partnered with management to establish workplace safety curriculum for training and education purposes.

• Developed organisational filling systems for agendas, correspondence, data communications, records, and reports.

• Liaised with senior leadership by chairing committee meetings to share and implement best practices.

• Advised top management on appropriate employee corrective actions.

• Meeting with the local government chairman to get the statistical value of the unemployed youth in her region. Uploading the curriculum vitae of the statistical value gotten form the chairman of the LGA to Niger Delta Development Commission database. Interact with the director for much uploaded curriculum vitae in the database Café Manager / system instructor 08/08-11/10

Fibz global solution Port Harcourt, Rivers State

• Connected switches and server to access the internet for the users to use.

• Make sure that users use appropriate time assigned to them during logging process

• Do regular troubleshooting during network hitch by effectively communicating to the users to exercise little patience for the problem to be solved.

• Provisioned new software and hardware for use according to internal business and security policy.

• Drove continuous improvement of IT governance processes.

• Provided second-level support for server-class systems.

• Managed onboarding and offboarding of employees.

• Implemented corrective plans of action for network availability, utilization, and latency.

• Evaluated latest technology innovations and adopted cost-effective, useful solutions.

• Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.

• Worked with users to determine areas of technology in need of improved usability.

• Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.

• Completed reports detailing network and systems performance, costs, and downtime issues

• Create patches and solutions to fix bugs in existing applications.

• Provided comprehensive training to internal and offsite users to optimize systems maintenance and resolve recurring issues.

• Orchestrated integration and communication of software upgrades.

• Oversaw IT activities to maintain operations by maintaining laptops, tablets, PDAs and Desktops for 300 users.

• Developed programs to integrate and update software products and improve system compatibility.

• Automated nightly batch using active batch scheduler and created nightly jobs for database backups.

• Coached and mentored employees and offered constructive feedback for performance improvement.

• Planned and implemented complex internet and intranet applications on multiple platforms.

• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

• Determined compatibility with various software by developing modification and integration programs.

• Kept software licenses current for computers and mobile devices. SKILLS

• Implementing a LAN for an approved network design

• Implementing a WAN links.

• Planning a basic wired infrastructure to support network traffic.

• Quality monitoring of network performance and isolation of failures.

• Configuring a server to share resources & provide common Web services.

• Budget preparation

• Quality control

• Excel proficiency

• Reporting template development

• Risk mitigation planning

• Safety awareness

• Tally ERP 9.0

• Ubiquiti sector radio deployments

• Human Machine Interface at LPG plant

• Weighbridge deployment

• Mikrotik bandwidth shaping deployer

• Recruitment

EDUCATION

MSc. Information Technology, Coventry University West Midland United Kingdom.

Nov.2014

Relevant Modules include Advanced Database, IT Project Management, Global Business and E-commerce, Software Engineering, Business Simulation, Internet Information Security and Advance Computing technology.

Dissertation: Migrating and Feasibility study of Physical data to cloud Computing. Case Study Rivers state ministry of Education.

Bachelor of Technology (B.Tech.) Computer Eng. Rivers State University of Science and Technology Port-Harcourt Nigeria

Nov. 2010

Relevant courses: Introduction to computer, Digital computer technology, Electrical circuit theory II, Electrical measurement I, Electrical Technology, Data structure algorithm, Introduction to programming application, Basic electronics, Telecommunication principles, Introduction to analogue computer, Programming language, System analysis and Design, Microprogramming, Electrical Machine, Electric Devices, Numerical computations,, Principle of computer, Introduction to Microcomputer Tech., Computer Architectures, Digital Computer Network, System programming etc.

Dissertation: Implementation of Ad-hoc wireless network using Dijkstra algorithm Community Secondary School Igwuruta Rivers State Nigeria June/July 2002

Central State Primary School Igwuruta Rivers State Nigeria May/June 1995

ACCOMPLISHMENTS

• General troubleshooting in networking systems

• Effective communication and problem solving in system breakdown.

• Installation of switches, Routers, and patch panel.

• Data acquisition and management. Equally, order supplies from outside vendors and maintain an inventory supply.

• Installation of Server 2019, configuring of Tally software and backup, installing of wireless systems like Rocket M2, M5, Power beam 2.4G and 5G ubiquiti networks and EnGenius wireless N300 Access point.

• Implement Access lists to permit or deny specified traffic

• Perform LAN, WAN, and VLAN troubleshooting using a structured methodology & the OSI model

• Share resources such as files and printers among multiple computers.

• Configure and certify common internet applications.

• Set up a personal computer system, including the operating system, interface cards and peripheral devices.

• Software configurations on weighbridge

• complete automation of liquefied petroleum gas (LPG) control system

• Plan and install a small business network and connect it to the internet.

• Verify and troubleshoot network and internet connectivity.

• Recognize and mitigate security threats to a home network. Demonstrate proper disaster recovery procedures and perform server backups. TRAINING/ WORKSHOP ATTENDED AND CERTIFICATIONS

Institute of Professional Managers and Administrators of Nigeria (IPMA-NIG) September 2020

African Institute of Strategic manager (FIPMA)

September 2020

IMISTS Minimum Industry Safety Training for Oil & Gas Industry (AKSHAYA KS GROUP, GURGAON 122018, and HARYANA INDIA.) April 2016

French beginner lingua language (Coventry University United Kingdom). Nov.2014 Global Leader’s Programme Coventry University West Midland United Kingdom. Sept. 2014

Cisco Networking (CCNA)

April 2010

REFEREES- Available on request.



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