MONICA SUMMERS

www.linkedin.com/in/monicasummers ad5akf@r.postjobfree.com 502-***-****

Summary Results-driven Manager/Leader with a forward-thinking approach focused on company success and competitive growth. Proven track record of building successful teams and managing profitable operations. Successfully capitalized on new trends and technologies to boost business initiatives and achieve sales objectives. Private Money Brokerage and Federal Mortgage Loan Originator. Work Experience M&M’s Property Group, LLC Multiple Locations

Real Estate Investor Dec 2017 – Current

• Managed accounts and client records with strict adherence to confidentiality and discretion. Collaborated with attorneys, administrative assistants, and fellow legal assistants on complex cases and legal procedures. Prepared for trials by conducting legal research and drafting pleadings. Supported partners and associates in areas of appellate and complex commercial litigation. Handled office scheduling and maintained deadlines, motions, and other important dates.

• Filed court documents and legal pleadings with court clerks on behalf of attorneys. Scheduled appointments, court appearances, and depositions for a busy law firm. Demonstrated effective communication skills, both verbal and written, in building business partnerships and providing leadership. Conducted work planning and prioritization, contract preparation, and payroll management. Adapted to changing situations and demonstrated flexibility. Managed comparative market analysis, sales pipeline, property tours, lead prospecting, rental management, maintenance coordination, and property improvements.

• Engaged in traditional marketing methods, wrote purchase agreements and buyer contracts, and conducted property assessments. Recruited clients and engaged in real estate development, contract development, and management. Provided feedback and educational materials, prepared newsletters, and followed up with leads. Disbursed funds and arranged meetings, ensuring compliance with regulatory standards and updating information on online platforms. Conducted interior staging and utilized social media platforms for property rental and leasing. Salon & Spa 333, LLC Waipahu, HI M&M’s Hair Waipahu & Aiea, HI Manager Oct 2015 – Apr 2023 HairStylist Oct 2018 - Current

• Recorded inventory sales in the organization's weekly income report. Conducted 10-20 personal sessions per 24 hours, 3-4 days a week to address client hair and skin issues, recommending suitable salon services and treatments. Recommended service and product enhancements to improve overall customer satisfaction and increase sales potential. Managed administrative aspects of sales by recording inventory, accepting customer payments, and inputting daily sales logs. Maintained adequate inventory stock by conducting frequent counts, ordering, and receiving salon retail products.

• Created detailed descriptions of salon and spa packages, discounts, and facility features to inform customers of offerings. Oversaw salon employee performance, facility cleanliness, and sales, continuously striving to increase business through effective sales, service, and operations policies. Controlled inventory by tracking expenses, purchases, and shelf stock. Built business through commitment to excellent customer service, resulting in customer loyalty and retention. Provided haircuts and styles for all ages according to individual preferences and latest trends. Scheduled employees and maintained appointment calendar and shift schedules.

• Optimized business efficiency by completing daily management tasks such as overseeing registers, organizing inventory, and delegating tasks. Coached and trained employees to optimize performance and achieve business objectives. Grew customer numbers and loyalty with strategic engagement and marketing strategies. Managed cash flow, business transactions, banking, and accounting processes. Achieved personal sales goals by upselling products. Recruited, trained, and supervised 6-20 employees daily.

• Received consistent positive feedback from guests on performance reviews. Handled employee scheduling and coverage needs. Promoted business through marketing initiatives and social media. Met with customers to assess requirements and recommend specific services. Answered phone calls and emails, taking detailed messages and relaying them to appropriate personnel. Applied performance data to evaluate and improve operations. Maintained salon organization and cleanliness. Devised processes to boost long-term business success and increase profit levels. Established long-term client relationships and increased sales while developing additional opportunities through networking and referrals. Analyzed patrons' hair and features to recommend beauty treatments and hairstyles.

• Provided staff coaching and consultation for professional development. Recorded weekly supply and inventory needs and made regular orders. Assessed supplier quality to maintain cost controls and maximize operational performance. Utilized social media and marketing initiatives to promote business and increase revenue. Removed outdated policies and modernized structure. Cross-sold and up-sold new haircare products. Networked at industry events to promote business. Established and administered an annual budget with controls. Directed marketing initiatives to increase business. Sourced high-quality hair care products and organized promotions to boost revenue annually.

US Army Department of Defense - Miesau Miesau, Germany Child and Youth Program Manager Jan 9, 2015 - Oct 28, 2015

• Frequently communicated with campers and parents to ensure camper needs were met and achieved high satisfaction ratings. Created a safe and enjoyable environment for children and teens attending special programs at the US Army CDC facility. Assisted with youth development and other recreation programs to enhance the quality of the camper experience. Explained and enforced rules and regulations of the CDC program and recommended activities, equipment, and supplies for programs, identifying vendors to furnish materials. Supported children as a Program Assistant, completing administrative and clerical tasks for the program.

• Collaborated with clients to improve life choices and maximize program benefits, educating potential participants on available services and engagement processes. Oversaw day-to-day activities of residents in the Community Center facility and maintained detailed records of program operations and participant activities. Coordinated referrals and provided direct support for parent clients, identifying housing and work placement resources as needed. Assisted clients in coping with routine life activities such as food budgeting and rental payments.

• Collaborated on program operations and relayed participant feedback for continuous improvements. Supported social workers in building, coordinating, and leading programs for individuals with special needs and behavioral concerns. Engaged with teachers and educational groups to expand community engagement and program outreach. Compiled socioeconomic data for program eligibility determinations and research purposes. Carried out day-to-day duties accurately and efficiently, quickly learning new skills to improve productivity and effectiveness. Department of Defense (DoD) - DeCA Ramstein, Germany Resource Management Mar 2009 - Jan 8, 2015

• Ad hoc tasks such as; Created a lunch menu of over 20 grab n' go items, etc. Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations. Accepted payment from customers and made changes as necessary. Arranged tables and decorations according to instructions. Cleaned and organized eating, service, and kitchen areas. Collected and returned dirty dishes to the kitchen for washing. Cooked or reheated food items from the breakfast, lunch & dinner menus.

• Communicated with customers regarding orders, comments, and complaints. Monitored and ordered supplies or food items and restocked as necessary to maintain inventory. Notified kitchen personnel of shortages or special orders. Packed food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.

• Performed personnel activities such as supervising and training employees. Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper. Developed and managed the commissary budget to ensure financial stability and sustainability. Allocated funds for various operational expenses, including staffing, inventory procurement, maintenance, and facility improvements. Monitored expenses and revenues to maintain financial accountability and adherence to budgetary constraints.

• Developed long-term strategic plans and objectives to guide the direction and growth of the commissary. Monitored key performance indicators (KPIs) to assess operational performance and identify areas for improvement. Implemented initiatives and process improvements to enhance efficiency, productivity, and customer satisfaction. Established and maintained relationships with suppliers and vendors to ensure timely and cost-effective procurement of goods and services. Negotiated contracts, pricing agreements, and terms of service with vendors to secure favorable terms and conditions. Monitored vendor performance and adherence to contractual obligations. Cashier & Stocker

• Greeted customers warmly and assisted them in locating products. Provided information about products, promotions, and store policies. Addressed customer inquiries, concerns, and complaints in a professional manner. Operated cash registers and processed transactions accurately and efficiently. Handled cash, credit card, and other forms of payment securely. Counted cash drawers at the beginning and end of shifts to ensure accuracy.

• Assisted customers with bagging purchases and carrying heavy items to their vehicles. Provided guidance on product selection and offered suggestions based on customer preferences. Ensured a pleasant shopping experience by providing courteous and attentive service. Balanced cash registers and prepared daily sales reports. Reconciled cash drawers and documented discrepancies as necessary. Followed store procedures for depositing cash and reconciling cash receipts.

• Scanned incoming inventory using handheld devices or barcode scanners. Verified accuracy of incoming shipments against packing slips or purchase orders. Stocked shelves, racks, or bins with merchandise according to organizational standards. Identified products by scanning barcodes or reading labels to ensure correct placement. Sorted and categorized merchandise based on product type, size, or other specifications. Organized storage areas and backrooms to maximize efficiency and accessibility. Maintained cleanliness and orderliness of work areas, including shelving units and storage bins. Removed damaged or expired products from shelves and disposed of them properly.

• Restocked shelves and displays merchandise to maintain optimal product availability. Rotated stock to ensure older items are placed in front and newer items are placed in the back. Replenished merchandise in high-traffic areas to prevent stockouts and improve customer satisfaction. Assisted customers with locating products and answering questions about merchandise availability. Provided friendly and helpful service to ensure a positive shopping experience for customers. Directed customers to appropriate departments or associates for specialized assistance when needed.

• Conducted periodic inventory counts to reconcile physical inventory with electronic records. Identified discrepancies between physical counts and system inventory and reported findings to management. Assisted with inventory audits and investigations into inventory discrepancies. Collaborated with team members to accomplish daily tasks and achieve departmental goals. Communicated effectively with supervisors and coworkers regarding inventory levels, stocking needs, and other relevant information. Participated in team meetings and discussions to share updates, feedback, and suggestions for improvement. USAF 435th Services Ramstein, Germany

Recreation Assistant Oct 2008 - Mar 2009

• Administered first aid according to prescribed procedures and promptly notified emergency medical personnel when necessary. Assessed and interpreted group interests evaluated equipment and facilities, and adapted activities to meet participant needs. Completed and maintained time and attendance forms and inventory lists. Confirmed with management to address and resolve participant/customer complaints.

• Directed special activities or events such as center activities and assisted in performing arts events. Accompanied individuals or groups to activities, administering first aid as needed. Arranged facility schedules and items for use or display. Assigned duties or work schedules to employees. Communicated with management or other staff to resolve problems. Demonstrated activity techniques or equipment use. Developed plans for programs or services. Enforced rules or regulations.

• Evaluated employee performance. Explained regulations, policies, or procedures. Gathered information to provide services to clients. Greeted customers, patrons, or visitors. Inspected facilities and monitored recreational facility operations. Organized recreational activities or events. Prepared operational reports or records. Promoted products, services, or programs. Provided counsel, comfort, or encouragement to individuals or families. Supervised service workers and trained new staff.

USAF 435th Services Vogelweh, Germany

School Age Program Assistant Mar 2008 - Oct 2008

• Prepared and led educational and recreational activities for school-age youths. Arranged classrooms and materials to accommodate daily schedules, including creating materials and assisting in developing lists of needed supplies and equipment. Taught and led planned play and learning activities, interacting with youth using approved guidance and developmental techniques. Documented each activity and safe play through photography and encouraged independence by allowing children to do tasks for themselves.

• Maintained control of and always accounted for the whereabouts and safety of assigned youths. Promoted safety and health practices, assisted in meal preparation, transportation of youth to and from school and local field trips, and completed required daily reports and activities. Wrote and researched weekly lesson plans for youth arts and crafts skills development. Completed training module guides monthly, focusing on the various behaviors of youths. Dudley Products Company Kernersville,NC

Manager I Sales Representative I Lead Hair Stylist Sep 2001 - Jan 2005

• Advised customers regarding office layouts, legal and insurance regulations, cost analyses, and collection methods. Answered customers' questions about products, prices, availability, product uses, and credit terms. Arranged for installation and test-operation of machinery. Attended sales and trade meetings and read related publications to obtain information about market conditions, business trends, and industry developments. Collaborated with colleagues to exchange information such as selling strategies and marketing information.

• Completed expense reports, sales reports, payroll for staff, and other paperwork. Completed product and development training as required. Trained staff weekly on new data and salon activities, the latest hairstyles, and retail merchandise. Computed customers' installation or production costs and estimated savings from new services, products, or equipment. Demonstrated and explained the operation and use of products, including makeup and chemicals used on clients' hair and skin.

• Emphasized product features based on analyses of customers' needs and technical knowledge of product capabilities. Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

• Recruited staff for each Beauty Center, provided training for their positions, including stocking shelves, conducting daily visual inventory counts, weekly inventory ordering and restocking, and training on office/word usage and other necessary skills for operating the business. Expanded operations by opening additional Beauty Spas, repeating the training process with new staff. Additionally, I had the opportunity to explore different cultures while traveling, learning, and teaching various technical skills throughout the USA, Africa, Canada, Jamaica, and Brazil. Accreditation

• Real Estate Brokerage: Mar 2018

Real Estate Loans (Private Money Broker)

Lee Arnold Real Estate - Coeur D'Alene, ID

• Master of Real Estate Development: Dec 2017

Real Estate: Funding, Rehabilitation, Building Development. Fortune Builders Mastery Academy - San Diego, CA

• Bachelor of Science:

Advanced Cosmetology Business Management

Dudley Cosmetology University - Kernersville, NC

• Tier 3 (T3) Secret – Security Clearance 2013 – 2015 Skills

Leadership & Management

Financial Analysis

Problem Solving

Verbal & Written Training & Development

Strategic Planning

Customer Service

Adaptability

Technical Writing

Contracts

Communication Microsoft Office

Contact this candidate