AVP of Operstions

REBEKAH L. GUZMAN, MBA, SSBB

*********@*******.*** 309-***-**** Tampa, FL 33611

HEALTHCARE EXECUTIVE — VICE PRESIDENT OF OPERATIONS Data-driven Senior Operations Leader with 10+ years of progressive management experience in for-profit and non-profit arenas driving process improvements, operational excellence, and strategic planning at community-focused, multi-facility healthcare organizations (in-patient and out-patient settings). Success developing organizational structure and governance, steering strategic M&A and successful integrations, improving clinical outcomes, and increasing revenues and margins. Known as a high-energy big-picture thinker, insightful mentor, and change agent with exceptionally positive attitude.

Six Sigma Black Belt certified with deep experience utilizing Lean Six Sigma enterprise methodologies and practices to pave the way for operational excellence. Delivered $67M bottom-line savings in 2 years across a 41-hospital system.

Led large-scale change across multi-facility systems — steering strategic growth priorities, providing M&A due diligence, directing integrations and conversions of acquired practices, scaling operational infrastructure and systems capabilities.

Proven experience heading multi-site operational healthcare businesses, driving territory growth strategy, leading high- performing teams, and influencing medical directors, physician groups, and C-suite leaders. Core Competencies Include

Strategic Planning Field Operations Cross-Functional Collaboration Contract Negotiations Practice Administration Organizational Design Budgeting / P&L Lean & Six Sigma Methodology Team Leadership Talent Coaching & Mentoring LEADERSHIP CAREER HIGHLIGHTS

GLOBAL NEPHROLOGY SOLUTIONS Tempe, AZ

ASSISTANT VICE PRESIDENT OF OPERATIONS June 2021 – Present DIRECTOR OF OPERATIONS 2017 – June 2021

Charged with creating organizational structure and governance—with challenges of multiple acquisition integrations and rapid turnover. Partner with executives to set mission, vision, values, and standards to build solid foundation for growth and success. Direct strategic planning, business development, practice assessments, M&A due diligence, integrations, change management, communications, financial analysis, succession planning, staffing/restructuring, team coaching, and mentoring. Drive results through 7 direct reports. Oversee 40+ clinical practices with multiple cost centers and 200+ employees. Work closely with Revenue Cycle Management (RCM), Finance, and Legal.

Led merger and consolidation of 11 Nephrology practices—growing from 22 to 100+ providers in 5-year period—driving effective business development efforts with companies and continuously directing integrations and data-driven process improvement initiatives while coaching practice managers and physicians through integrations.

Achieved growth targets while reducing costs, increasing collections, improving quality, and stemming turnover by analyzing practice data, streamlining workflows, and fostering a supportive culture of performance and results.

Improved delivery of care and reduced healthcare burden by working directly with healthcare community, accountable care organizations (ACO), and clinically integrated network (CIN), negotiating with payors, providers, and organizations.

Boosted satisfaction by ensuring well-run practice administration—increasing office appointments by 38%. INCOMPASS HEALTH INC. Alpharetta, GA

REGIONAL DIRECTOR OF OPERATIONS 2015 – 2017

Directed day-to-day operations for hospitalist programs, influencing conversations with C-suite, medical directors, and providers to add client value. Developed physician networks and fostered support of ACOs, department heads, and providers— with focus on end-to-end clinical patient care, education, quality, and patient safety in the hospital environment. Managed

$30M in billing and collections.

Achieved growth and margin improvements—delivering up to 16% on program's 12% profit targets—through provider negotiations and mentorship, serving as advocate and liaison.

Recruited and deployed an integrated team of physicians and advanced practice providers to ensure high-quality inpatient care—growing network of physicians / providers dedicated to comprehensive care of inpatients.

Hospitalist programs won awards of excellence based on performance quality measures. REBEKAH L. GUZMAN, MBA, SSBB 309-***-**** Page 2 DIGNITY HEALTH DOMINICAN HOSPITAL Santa Cruz, CA DIRECTOR OF PERFORMANCE EXCELLENCE 2013 – 2015

Directed Lean Six Sigma program and provided strategic leadership to drive performance initiatives and workforce strategies hospital-wide, partnering with all healthcare community members. Joined in development, implementation, utilization, and evaluation of cost-effective medical center programs, policies, and procedures. Managed project managers and analysts.

Ensured consistency of operational systems and processes to maximize patient care quality and improve VBP metrics and readmissions through multidisciplinary care, focusing on medical home, ACO, and bundled payments.

Improved multidisciplinary communication and hospital throughput / physician liaison activities.

Trained leadership team on DMAIC methodology and change management activities. CATHOLIC HEALTH CARE WEST SYSTEM / CORPORATE OFFICE (now Dignity Health), San Francisco, CA DIRECTOR OF TRANSFORMATIONAL CARE — LEAN 2009 – 2012 Led large-scale implementation of Lean process improvement methodology across the 41-hospital system. Worked with C- suite to identify strategic opportunities for improvement. Established rigorous business case methodology and communication plan for change initiatives to appropriately prioritize and deploy projects in alignment with ROI and organizational goals. Identified and leveraged key physician leaders to promote change initiative.

Delivered $67M in bottom-line savings in 2 years—getting the right people at the right tables and breaking down barriers.

Developed Lean certification program and curriculum and led large-scale training sessions of 30-170 participants.

Built and led the Project Management Office (PMO) and coached, trained, and led directors at each hospital. OSF SAINT FRANCIS MEDICAL CENTER & OSF HEALTHCARE SYSTEM / CORPORATE OFFICE Peoria, IL SIX SIGMA BLACK BELT 2004 – 2009

Implemented Six Sigma across a 7-hospital enterprise, including a 1,100-bed trauma center. Partnered with senior leaders to plan, chart, scope, and prioritize process improvement opportunities. Served as internal change management consultant.

Led and facilitated 18 successful process improvement projects (DFSS, DMAIC), including MIS PMO implementation of EHR across the enterprise. Supported transition leadership team in facilitating infrastructure development to design, build, test, and implement all aspects of EPIC electronic health record system. Led sessions to develop physician interface.

Developed Six Sigma curriculum to train yellow/green belt candidates and taught Lean Six Sigma methodologies.

Delivered numerous presentations to several organizational levels as primary trainer and internal change consultant. Adjunct Professor, Illinois Central College, 2008 – 2009 (courses included Health Care Organization & Health) Licensed Physical Therapist Assistant, OSF Saint Francis Medical Center, 1992 – 2004 PRESENTATIONS TRAININGS AFFILIATIONS

Master Trainer, Team Steps, 2014

Black Belt Certification Program Coach, Dignity Health Innovation Academy, 2014 Speaker, Dignity Health Transformational Care Summit—DMAIC, 2103 Speaker, Lean Six Sigma & Process Improvement Summit, 2011, 2012 Author, California Healthcare News 2012

Member, American College of Healthcare Executives

EDUCATION & CREDENTIALS

UNIVERSITY OF ILLINOIS (AACSB accredited), Urbana-Champaign, IL, 2004 MBA BA, Business Management — summa cum laude, International Honor Society / Sigma Beta Delta Lean Leader Certification, 2011 Writing Effective Business Cases >$500K, 2010 Kaizen Event Training, 2009 Project Management Training, 2008 Change Management Certification, 2008 Six Sigma Black Belt Certification, 2004

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