OLUYINKA OLAOTAN OLUWOLE

** ****, * *****, ***** 30, Festac Town, Lagos, Nigeria.

Phone: +234**********, +234********** Email: ad5ajh@r.postjobfree.com CAREER SUMMARY

A self-motivated customer service and sales professional with years of experience in the Pension, Banking and Insurance sectors. As a relational person, I am highly passionate about customers which makes relationship building and sustainability seem effortless for me. The organizations I have worked with have experienced enormous positive feedback, increased brand loyalty as a result of prioritizing customer satisfaction in the course of my service delivery. SKILLS

• Relationship management

• Sales expertise

• Leadership

• Financial Management

• Time management

• Problem-solving

• Computer

• Research

WORK EXPERIENCE

FINTRAV CONSULT

21 Road, H Close, Festac Town, Lagos.

Financial & Travel Consultant

Nov 2022 – Present

Duties:

• Facilitate personal and small Business loans.

• Recruit study abroad applicants for partners education consultants .

• Attend to client’s other financial and travel enquiries .

• Link Clients with reputable immigration consultants.

• Handle Hotel and flight bookings/reservations.

• Plan trips for clients.

THIO AND PARTNERS LTD

24 Road, Festac Town, Lagos.

Customer Service Manager

Jan 2022 – Dec 2023

Duties:

• Pushed for service recovery actions and maintained sustainable customer relationships through follow up calls on customer experience.

• Ensured all customer complaints were channeled to the right department for resolution.

• Developed strategies and policies to improve customer satisfaction and loyalty.

• Kept accurate records and documented overall customer service activities.

• Trained Installation and servicing engineers on the essence of professionalism.

• Remit overall customer experience report to the top management. TANGERINE LIFE INSURANCE LTD

95B Opebi Road Ikeja, Lagos.

Financial Advisor

Dec 2020 – present

Duties:

• Develop a client base via prospecting and servicing existing clients.

• Analyze investment opportunities and client needs; recommend appropriate savings and investment plans.

• Prepare and deliver presentations/seminars to clients and prospects for business development and educational purposes.

• Determine appropriate sales and marketing strategy to get and maintain new and existing clients.

• Attend financial advisor training and continuous education sessions to remain current regarding products, solutions, services, and policies.

• Attend company workshops or lectures and speak to groups of potential clients when called upon.

• Attract new clients through professional networking, telemarketing and referrals. ACCESS BANK PLC

Festac, Mazamaza, Alaba and Article Lagos.

Customer Service Representative

Nov 2008– July 2020

Duties:

• Provided primary customer support to internal and external customers.

• Effectively uploaded several customers’ details on the database applications with zero error rate.

• Promptly answered customer telephone calls in a well-trained professional manner.

• Boosted sales revenue by cross-selling and promoting diverse products and services.

• Established great customer relationships that led to customer loyalty.

• Handled new accounts opening and reactivation and submitted weekly reports to the compliance unit.

• Responded to customer requests for products, services, and company information.

• Liaised with several other units to meet the demands of customers.

• Logged all customer complaints on the appropriate applications for quick resolution and feedback.

• Managed cheque books and debit cards inventory. Maintained the stipulated standard.

• Organized training sessions for the branch using PowerPoint presentations.

• Assisted the branch manager in collating customer feedback reports for presentations at management meetings.

• Encouraged several customers to sign up for alternative channels to enjoy seamless personal banking experience.

• Prepared meeting agenda and kept records of minutes at branch meetings. Transaction Officer

Duties:

• Performed teller functions of accepting and posting deposits, withdrawals, funds transfers and other debit and credit transactions.

• Assisted the branch manager during Cash supply and evacuation from the branch. .

• Performed administrative duties of store keeping, monitoring reorder levels of branch items, making requisitions and ensuring accurate receipt. LEADWAY PENSURE PFA

123 Funsho Williams Avenue, Iponri, Lagos.

Verification Officer

April 2007 – Oct 2007

Duties:

• Verified pensioner’s enrollment forms using Oracle database by comparing with scanned physical, ensured that all pensioners details were accurately uploaded by the inputters.

• Identified all errors uploaded and forwarded appropriately to the IT department for immediate corrections.

• Effectively worked on 200 forms daily, reaching my target before the end of the stipulated hours without errors.

MR BIGGS

Lagos-Badagry Expressway, Lagos.

Restaurant Cook, Attendant

April 2004 – Dec.2004

Duties

• Ensured the availability of daily menu after liaising with the restaurant Supervisor/manager.

• Answered customer inquiries of outdoor services and special requests.

• Cooked meals according to the stipulated standard of measurements for recipes.

• Served and packaged meals based on customer requests. EDUCATION

UNIVERSITY OF LAGOS

Bachelors of Science

Business Administration (2nd Class-Upper division) 2010 – 2013

MOSHOOD ABIOLA POLYTECHNIC ABEOKUTA OGUN STATE

Higher National Diploma

Marketing (Upper Credit )

2005 – 2007

MOSHOOD ABIOLA POLYTECHNIC ABEOKUTA OGUN STATE

National Diploma

Business Studies (Lower Credit)

2001 – 2004

PROFESSIONAL CERTIFICATE

Chartered Insurance Institute of Nigeria (CIIN)

PROJECT

Power of a Woman

Group II project

Voice over Academy

https://youtu.be/ag6GTOkoDbg

SOFTWARE

• Microsoft Office

• Flexcube

• Oracle

• Customer Relationship Management

• Adobe

• Corel draw

Contact this candidate