Kimberly Holmes

*** ****** **** **** *** B, Franklin, 23851, VA (US)

757-***-****

ad5aj1@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a proactive and confident person looking for a casual customer- service position in the local surrounding areas, or even remotely. Through my years of experience in various positions. I have developed strong communication and interpersonal skills. I am a people-person and eager to be in a role that allows me to help people every day. EMPLOYMENT HISTORY

Store Manager, Family Dollar

•

Developing store strategies to raise

customers’ pool, expand store traffic

and optimize profitability

• Meeting sales goals by training,

motivating, mentoring and providing

feedback to store staff

• Ensuring high levels of customers

satisfaction through excellent service

Oct. 2023 - Present

Wakefield, Virginia

Care Partner/Head Secretary, Chesapeake Regional Medical Center

• Perform file system and database management

• Take messages and manage a multi-line phone to handle calls

• Process medical insurance claims and patient billing Oct. 2022 - Oct. 2023

Chesapeake, Virginia

• Schedule staff meetings

• Handle faxes and mail

• Prepare reports, invoices and memos

• Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails

• Taking and recording patient vitals

• Helping patients with daily tasks, including getting dressed and using the restroom

• Monitoring patient progress and maintaining health records

• Fostering strong relationships with patients

• Making patients feel comfortable

• Aiding communication between patients and health care teams

• Communicating with the patient's family

• Helping patients plan for hospital discharge

Department Supervisor, Lowe’s

Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.

Encouraged the performance of credit card sales every day to meet company goals.

Jul. 2021 - Oct. 2022

Chesapeake, Virginia

Coach, Walmart

• Supervise and train staff

• Review staff performance and offer constructive feedback

• Collaborate with team leads on setting and achieving team-specific goals

• Purchase inventory based on current trends, availability of new products and customer interest

• Display merchandise to maximize purchasing appeal

• Organize sales and product demonstrations

• Write sales and customer reports and make recommendations for improvements

• Interact with customers and resolve complaints or grievances Feb. 2016 - Jul. 2021

Emporia, Virginia

Quality Control Supervisor, Ace Warehouse

• ssessing the quality of a product or services through a variety of stress tests

• Working with management teams to provide recommendations and solutions to quality issues

Oct. 2015 - Feb. 2016

Suffolk, Virginia

• Reporting on the quality of products and/or services throughout all phases of production

• Assessing and reviewing all materials provided by suppliers to ensure overall quality

• Investigating root causes of defects and recommending solutions for quality issues

• Onboarding and training new quality control team members

• Staying up to date with new quality control techniques and methods

Assistant Store Manager, Walmart

•

Supervise and train staff

•

Review staff performance and offer constructive feedback

•

Collaborate with team leads on setting and achieving team-specific goals

•

Purchase inventory based on current trends, availability of new products and customer interest

•

Display merchandise to maximize purchasing appeal

•

Organize sales and product demonstrations

•

Write sales and customer reports and make recommendations for improvements

•

Interact with customers and resolve complaints or grievances Jan. 2007 - Oct. 2015

Emporia, Virginia

Administrative Assistant, A1-at Home Care Services

• Review and maintain written and computer files, plus conduct data entry

• Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties

• Research and collect information

• Assist with all budget activities, including accounting

• Help implement new programs, procedures, methods, and systems

May. 2002 - Jan. 2007

Suffolk, Virginia

• Conduct fiscal reviews, surveys, and collect information on administrative matters

• Responsible for preparation of confidential documents and reports

• Maintain meeting minutes

• Coordinate and schedule meetings and conferences

• Coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal

• Maintain complete stock of all office supplies and accuracy of inventory

• Connect with building vendors to carry out fixes and improvements

EDUCATION

Store Manager Training

• Family Dollar, Suffolk, Virginia

Nov. 2024

Care Partner

• Chesapeake Regional Nursing Training, Chesapeake, Virginia Sep. 2022

Personal Care Assistant

• Tidewater Nursing School, Norfolk, Virginia

Jun. 2019

Management Program

• Walmart Academy, Chesterfield, Virginia

Dec. 2016

Personal Care Assistant Training

• A1 at Home Care Services, Suffolk, Virginia

Jun. 2002

General Studies

• Pearson Vue, Portsmouth, Virginia

General Studies

• Lakeland High School, Suffolk, Virginia

Management

Communication

Teamwork

Accounting

MS Office

Written

Illustrator

Photoshop

JavaScript

Organized

SKILLS

Expert

Expert

Expert

Expert

Skillful

Expert

Skillful

Experienced

Skillful

Expert

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