O’SHAUGHNESSEY EPPS

**** ***** ****, *******, ** 23228 · Phone: 804-***-****

ad5ai9@r.postjobfree.com

CAREER OBJECTIVES

• Resolute and self-motivated individual seeking to extend my 20+ years of experience in information management

• Reliable and organized employee desiring to join an established corporation in the area of support services

• Enthusiastic worker with an outstanding reputation for delivering quality customer service, looking to continue rendering valuable assistance in research and information analysis.

EXPERIENCE

NOVEMBER 2018 – PRESENT

HEALTH INFORMATION MANAGEMENT TECHNICIAN

JOHNSTON-WILLIS HOSPITAL / CHIPPENHAM HOSPITAL

• Prepared information reports to authorized personnel, including physicians, insurance companies and other medical personnel.

• Tracked and organized patient medical records across systems according to industry standards of privacy and security.

• Resolved accounts assigned to various work queues to determine appropriate action

• Assisted with release of information requests involving interaction with customers and giving instruction ensuring the validity and authorization of requests

• Researched, analyzed, and resolved unbilled accounts utilizing applicable systems. JUNE 2013 – 2018

MEDICAL RECORDS TECHNICIAN, ARMOR CORRECTIONAL HEALTH

(CONTRACT COMPANY FOR THE VIRGINIA DEPARTMENT OF CORRECTIONS)

• Documented patients’ health information, including their medical history, symptoms, examination and test results, treatments, and other information about healthcare services provided to patients.

• Retrieved records for the Day Clinics

• Filed reports on medical records and databases

• Managed release of information to designated offenders and to outside entities

• Transcribed data from a doctor's notes into a patient’s permanent medical record

• Input and updated information for doctors' and insurance companies' reference

• Compiled patients' health information to ensure patients' medical records are complete

• Organized and maintained data for clinical databases and registries MARCH 2012 – JUNE 2013

RELEASE OF INFORMATION TECH, HEALTHPORT (PART-TIME)

• Traveled to doctors’ offices, scanning information into eSmart Logs

• Ensured that the information maintained its quality, accuracy, accessibility, and security in both paper files and electronic systems

• Scanned and indexed multiple documents per patient into Horizon Patient Folder / McKesson Patient Folder

• Prepared records for scanning / copying

• Electronically recorded data for collection, storage, analysis, retrieval, and reporting 2

EDUCATION

JUNE 1983

DIPLOMA, PETERSBURG HIGH SCHOOL, PETERSBURG, VIRGINIA ONGOING

PROFESSIONAL DEVELOPMENT (OTJ) TRAINING

As required for position updates, new responsibilities, advancement, and institutional regulations SKILLS

• Competent in records management technology,

electronic records reporting, and data entry.

• Extensive knowledge of Health Insurance

Portability and Accountability Act rules and

Protected Health Information Guidelines.

• Experienced in the implementation of guidelines

and regulations regarding the release of

confidential medical information.

• Proficient in customer service etiquette,

hospital protocol, and employee decorum.

• Qualified in hospital procedures of patient

intake (admission), records inquiry, and

discharge processes.

• Adept in communication of instructions and

guidelines regarding records and other

information to customers, medical

professionals, and subordinates.

O’SHAUGHNESSEY EPPS

EXPERIENCE (CONTINUED)

JANUARY 2001 – MARCH 2016

HEALTH INFORMATION MANAGEMENT (HIM) SPECIALIST

SOUTHSIDE REGIONAL MEDICAL CENTER

200 MEDICAL PARK BLVD, PETERSBURG, VIRGINIA 23805

• Worked to resolve accounts in HPF/MPF workflow queues to determine suitable action

• Assisted in resolving unbilled accounts, in order to clear the accounts and ensuring that they move through the system

• Provided documentation for History and Physicals and Operative Reports

• Addressed physician questions, issues and any training needed for the HPF/MPF system

• Coded and categorized patient information for insurance reimbursement purposes, for databases and registries, and to maintain patients’ medical and treatment histories.

• Organized and managed health information data, and maintained data for clinical databases and registries

• Demonstrated knowledge of electronic health records computer software, followed security and privacy practices, and analyzed electronic data to improve healthcare information.

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