Customer Service Support Specialist/ Certified Remote customer service

NAOMI MOORE

Mt Olive, AL *****

949-***-**** ********@*****.*** WWW: ONLINE DIGITAL RESUME

Self motivated to continually provide premium support to every customer as well as an empathetic mindset that assures every call will end with a high level of customer satisfaction, with the majority being a first call resolution. Living my life always having an attitude of servitude as well as an associates degree level of computer and data entry skills. I practice active listening and analytical problem-solving so that I can apply them to every task set before me.

SKILLS

Customer Account Management

Strong Analytical and Problem-Solving Skills POS Systems and Ordering Platforms Customer Data Confidentiality

Strong Service Mindset

Effective Communicator and Public Speaker

MS Office Proficient

Livechat Messaging

Patient and Empathetic

Customer Service/Call Center Specialist

Self-starter

MUSE TREATMENT CENTER Recruiter//REMOTE//Culver City,CA & Mt Olive, AL //April2022 to January 2023 Responsible for recruiting clients to Muse Treatment Center, handling all aspects of obtaining clients insurance, assisting with travel plans and client support from the first contact to graduation/discharge date.

GOLDEN FLAKE Wearhouse Assistant // Birmingham, AL // September 2020 to December 2021 Loaded, unloaded and moved material to and from storage and production areas. Wrapped pallets in shrink wrap prior to loading.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

LITTLE SHOP OF VAPORS

Owner // Ashford, AL // August 2015 to January 2018

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Provided superior customer service to promote satisfaction, brand loyalty and consistent revenue increases

AUTOMOTIVE EXPERTS

Sales Consultant // Metairie, LA // August 2010 to March 2014

Provided sales and customer service assistance to walk-in traffic

Implemented up-selling strategies, encompassing recommendation of accessories and

complementary purchases.

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

BAREFOOT DESIGNS

Owner // Trussville, AL // October 2005 to July 2008

Managed administrative logistics of events planning, event booking and event promotions. Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events. Demonstrated respect, friendliness and willingness to help wherever needed. Proved successful working within tight deadlines and a fast-paced atmosphere.

EDUCATION

Bachelor’s of Science in Social Service specializing in addiction //Walden University//Minneapolis,Minnesota // Spring Term 2022 to Winter Term 2023

Continuing Education Certificate - Customer Service/Call Center

Jefferson State Community College // Birmingham, AL // 2004

Associate Of Business Administration - Business Management

William Penn University // Oskaloosa, IA // 2002

CERTIFICATIONS

Area of certification Customer Service/ Call Center

MICROSOFT OFFICE

Microsoft Office 2000

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