Dear Hiring Manager,

I am writing to express my interest in the mentioned position by your esteemed company. With my academic background in Tourism Management from Cooperative

University of Kenya and valuable experience in the tourism industry, I am excited about the

opportunity to contribute my skills and passion to the dynamic environment of Tourific

Africa.

During my tenure as an attachee at Utalii House, I gained firsthand experience in various aspects of tourism operations, including customer service, event coordination, and administrative tasks. This exposure provided me with a solid foundation in delivering

exceptional service and ensuring smooth operations in a fast-paced environment. Building on this experience, I have assumed the role of Head of Operations at Tourific Africa, where I

oversee the planning and execution of tours, manage logistics, and ensure customer

satisfaction. Through effective leadership and strategic decision-making, I have contributed

to the growth and success of the company.

What sets me apart is not only my academic background and professional experience but also

my genuine passion for travel and exploration. Whether it's immersing myself in different

cultures, discovering hidden gems, or embracing new experiences, I thrive on the excitement and adventure that travel brings. This innate curiosity, combined with my dedication to

excellence, drives me to continuously seek opportunities for growth and learning.

I am particularly drawn to the opportunity to work in the cruise industry, where I can

leverage my skills to create unforgettable experiences for passengers while ensuring the

efficient operation of onboard activities. I am confident that my strong communication skills,

attention to detail, and ability to thrive in diverse environments make me a valuable asset to

your team.

Enclosed is my resume, which provides further details about my background and

accomplishments. I would welcome the opportunity to discuss how my qualifications align with the needs of your company in more detail. Thank you for considering my application. I

look forward to the possibility of contributing to the success of your cruise ship operations.

Warm regards,

Grace Akinyi Ochieng

RESUME

Grace Akinyi Ochieng

ad5ag2@r.postjobfree.com

071*******

Objective:

Dynamic and results-oriented professional with an academic background in Tourism

Management and extensive experience in tourism operations. Seeking a challenging role in

the cruise ship industry where I can leverage my skills in customer service, operations

management, and team leadership to deliver exceptional guest experiences and contribute to organizational success.

Education:

Diploma in Tourism Management

Cooperative University of Kenya, Nairobi, Kenya Graduated on December 2022

Professional Experience:

Head of Operations

Tourific Africa, Nairobi, Kenya 24 February - Present

Oversee the planning and execution of tours, ensuring adherence to quality standards and customer satisfaction.

Manage logistics, including transportation, accommodations, and activities, to ensure smooth operations.

Provide leadership and guidance to a team of staff, fostering a positive work

environment and driving performance improvement initiatives.

Attaché

Utalii House, Nairobi, Kenya August 2022

Assisted with various administrative tasks, including filing, data entry, and

correspondence.

Provided support during events and seminars, ensuring the smooth running of operations and exceptional customer service.

Gained hands-on experience in tourism operations and customer relations.

English (Fluent)

Swahili (Native)

Skills:

Strong communication and interpersonal skills, with the ability to effectively engage

with diverse stakeholders.

Proficient in Microsoft Office Suite and travel management software.

Detail-oriented with excellent organizational and time management skills.

Proven leadership abilities, with a track record of motivating teams to achieve goals and objectives.

Languages:

French – proficient

Spanish –elementary

Hobbies:

Traveling

Exploring

Watching

Learning new things

References:

Phineas Muthuri –CEO OJOWA CLOUD 074*******

079******* Redempta okeye –receptionist ad5ag2@r.postjobfree.com

074******* Ricky odera ad5ag2@r.postjobfree.com

079******* Sandra beneah ad5ag2@r.postjobfree.com

Contact this candidate