*** *** ***** *** **

New York, NY *****

917-***-****

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Tyrine Harris

Summary

As a dedicated and service-oriented professional, I bring a wealth of experience and a strong commitment to excellence in a concierge/front office role. I am driven to provide exceptional service, make an immediate impact, and continually learn from experienced leaders and colleagues

EXPERIENCE

Inspir Carnegie - New York, NY - Concierge

November 2023 -

● Create an atmosphere of luxury hospitality and professionalism, accommodating special requests, when possible, quickly resolving concerns, and scheduling excursions.

● Concierge Expertise: Provided a wide range of concierge services, including acting as a personal guide for VIP guests, offering travel, theater, and fine dining recommendations, and making reservations.

● Respond to guest needs quickly and accurately, white glove service, offering endorsements for local restaurants, museums, attractions, and directions.

● Build relationships with local contacts and vendors, constantly building a base of knowledge to support guests.

● Communicate directly with guests regarding luggage storage and packages, working closely with bell staff to ensure safe handling of all baggage and personal deliveries.

● Handle responsibilities and duties related to the Front Desk, Bell Desk, and Business Center when needed during high-volume times, improving guest experience with individualized, efficient service.

● Earned positive reviews, reliably recognized for productivity, performance, and positive attitude.

Park Hyatt, New York, NY — Front office

July 2014 - May 2023

● Exceptional Guest Service: Greeted, acknowledged, and consistently delivered five-star service to all

● guests, ensuring their comfort and satisfaction.

● Concierge Expertise: Provided a wide range of concierge services, including acting as a personal guide for VIP guests, offering travel, theater, and fine dining recommendations, and making reservations.

● Room Orientation: Assisted guests with room orientations and familiarized them with hotel amenities for a seamless stay.

● Awards and Recognition: Contributed to Park Hyatt’s Forbes Five Star/Five Diamond Award, showcasing an unwavering commitment to excellence.

● Guest-Centric Networking: Cultivated an extensive network of contacts, service providers, and local businesses to provide guests with the highest level of service.

● White Glove Service: Ensured a white-glove, platinum-level service, attending to guest needs and

● providing luxurious amenities.

● Pre-Opening Team: Played a pivotal role as a part of the pre-opening team, maintaining a positive and

● energetic attitude throughout.

Brosnan Risk Consultant - Security Manager

2013-2014

● Managed, monitored, and secured several locations throughout company

● Prepare reports and performance analysis

● Review and update current policies.

● Implement training and development programs.

The TDC Group — Production Manager

December 2011 -

Founded by legendary music producer, Tony Do fat, a Professional Entertainment Consulting Firm, with over 25 Years experience and contributing over 20 million records sold)

● Formed a production team and staff to ensure the success of the TDC Group

● Conducted production meetings with artist and staff to plan every aspect of the production team's direction

● Secured the rights to present the play from the royalty house or publisher-agent

● Coordinated artist development, preparation, and scheduling EDUCATION

Post University, Waterbury CT — AS International Business/ Sports Marketing

2016 - 2017,

UoPX, Phoenix AZ - Marketing/Brand Management

2009-2010

Rice High School, New York NY

2002

Skills

IOS, MS Office, OPERA, Hospitality, Email, Email Marketing, Social Media Marketing, Leadership, Concierge, Time management, digital marketing, guest services, management, office administrating, Wordpress, public relations, data entry, CPR certified References

Upon Further Request

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