Customer Service Front Desk
Resume:
GAYNELLE DORSEY
Sun City, AZ *5351
*********@*****.***
PROFILE
My many years of customer service experience that spans the banking, medical and religious sectors have helped me develop strong communications and problem-solving skills, excellent motivational abilities
And the ability to maintain confidentiality. I can work independently or as part of a team as needed.
EXPERIENCE
Arrowhead Cadillac, Glendale, AZ (2021-2023)
Front Desk Receptionist/ Parts Boutique Merchandiser
Answered all inbound calls.
Purchased all merchandise for boutique and café.
Displayed merchandise for sale.
Developed marketing strategies
Inventory for boutique and cafe
Interaction with vendors and customers
First Institutional Baptist Church, Phoenix, AZ (2018-2021)
Front Office Receptionist/Greeter
Maintenance of membership database
Scheduling and updating the online calendar of ministry events and activities.
Scheduling all campus reservations via Ministry Platform
Answer in-bound phone calls
Receive office guests, vendors and solicitors and route to the appropriate destination.
Sorting and distribution of daily mail
Banner Boswell Medical Center, Sun City, AZ (2016-2018)
Patient Financial Services Representative
Perform all pre-registration/registration functions, verify eligibility and obtain authorizations, collect payments when due, verify demographics and accurately update, offer financial counseling and referrals for various financial assistance programs as needed.
Hackensack University Medical Center, Hackensack, NJ (2013-2016) Ambulatory Registrar
Registrar in a fast-paced diagnostic department where I was responsible for outpatient registration of MRI'S, CT'S, PET SCANS AND X-RAYS, pre-certification and insurance verification, confirm and enter appropriate documentation of patient insurance and demographic information in the patient accounting system to maximize billing accuracy.
Compliance with HUMC's patient financial responsibility collection policies, coding, scheduling and other activities as directed.
Quest Diagnostics, Inc. Teterboro, NJ (2010-2013)
Patient Billing/Client Services
Respond to high volume inbound calls regarding patient bills, credit card payment, test pricing, insurance out of pocket costs, adjustments, refunds and manual sales.
Research and troubleshoot complex billing inquiries and customer complaints taking all steps to ensure first call resolution.
EDUCATION Bergen Community College, Paramus, NJ, A.A.S. Degree Program, Sociology/Social Work
Housing & Urban Development Specialized Training in Home Equity Conversion Mortgages,
Predatory Lending, Loss Mitigation; Fannie Mae Training; Center for Non-Profits - Grant Writing
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