F a b i a n a M i l l á n

Driven, self-motivated with 20 years’ experience in property

management. Seeking a company with a great working environment, that offers opportunities for bilingual professionals with a strong customer service background, sales and administrative experience, who are driven to succeed.

CONTACT PROFESSIONAL SUMMARY

ad5acg@r.postjobfree.com

770-***-****

180 BPW Club Road

Carrboro NC, 27510

SKILLS PROFESSIONAL EXPERIENCE

Audubon communities

Property Manager/ Area Manager, Aug 2018-Present

• Design and implement effective marketing initiatives for existing and potential residents.

• Review and approve all prospective tenant applications.

• Negotiate, prepare, and monitor all legal documents relating to tenant occupancy.

• Schedule and supervise inspections and maintenance programs

• Evaluate, approve, and monitor all vendor contracts

• Review and reconcile accounts payable and receivable

• Develop and administrate complete and accurate annual budgets

• Present weekly and monthly management reports including updates on administrative items, and status of the property.

• Interview, hire, train, and performance manage onsite staff

• Respond to, investigate, and resolve all tenant concerns to achieve a high level of customer service

Highland Circle, Prado North I, II, III, IV, Coperland (commercial) Property Manager 2016 to 2018

• Foster relationships with over 400+ clients, to achieve company profit and tenancy objectives.

• Train a team of 4 interns to prepare and maintain case files, documenting clients’ personal and eligibility information, services provided, narratives of clients’ contacts, and relevant correspondence.

• Coordinate with maintenance team to ensure market-readiness of the units.

Problem Solving

Negotiation

Coaching

Crisis intervention

English, Spanish

and Portuguese

Customer service

Tolerant & Flexible

ACHIEVEMENTS

Teller Excellence

Sales and Service Excellence

Banking Excellence

Building and Retaining

Customer Relationship

Tolerant & Flexible

Orchard Springs and Garden Terrace Apartments

Property Manager 2013 to 2016

• Manage daily functioning of properties – Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.

• Report financial operations Payments for leasing, taxes, maintenance, insurance.

• Analysed all essential information required, such building’s physical condition and area population.

Laurels at Greenwood Apartments

Assistant Property Manager Tax Credit June 2013 to 2015

• Complete legal documents pertaining to lease administration

• Manage resident move in and out process to ensure resident satisfaction

• Assist with resident renewals, expansion, and contractions

• Collect and deposit community revenue and maintain company budget Royale Apartments

Property Manager-2011 to 2013

• Check daily functioning of properties – Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.

• Manage financial operations Payments for leasing, taxes, maintenance, insurance and others

• Analyse and calculates all essential information required, such as property taxes, building’s physical condition and area population.

• Inform property needs and concerns with property owners

• Co-ordinate property inspections and audits with financial lenders and city and/or state agencies as required.

Cantabria Hills Apartments

Property Manager- 2010 to 2011

• Assisted the Property Manager at an affordable living community in South Georgia compliance and paperwork for Voucher Based Section 8 property apartment and community tours

United Americas Bank

Financial Service Representative- 2006 to 2010

• Assist in and support all aspects of sale and service-related activities in the branch

• Develop, strengthen, and expand new and existing consumer and business relationships by providing financial solutions that meet client’s needs and goals

• Creating weekly call planners, pipelines, and continuous follow up schedule

• Assist management with staff training, including open, close, and maintain accounts

• Cross-Sell appropriate services, and/or product, including RDC, merchant services and loans

Sun Trust Bank

Head Teller, Financial Service Representative- 2003 to 2006

• Customer Service

• Control cash in tellers' drawers.

• Prepare a daily cash report for the general ledger

• Help other tellers find a difference if end-of-day debits and credits are out of balance

Ramsey & Norman LLC

Legal Receptionist 2003 to 2004

• Mainly responsible for handling the front desk of the office and handling all the clerical duties, administration of the office

• Handle all the duties like answering phone calls and mails, greeting and welcoming clients and so on

• Maintain all legal files and documents, keeping record of these files and documents

• Responsible for communicating with the customers and clients The Breakers Apartments

Leasing Agent 1999 to 2003

• Prepare leases.

• Show apartment homes

• Assist with move-ins-outs

• Prepare renewals and marketing outreach

• Meet and greet customers, tours and residents.

• Tour prospects through the vacant apartment homes and models and sign them up for new leases

• H&R Block Income Tax Atlanta Georgia Certificate of Accomplishment

• IT Training Center Real Estate School Atlanta, Georgia Real State School Not licensed

• Rental procedures and policies

• Show the property and resolving any concerns,

• Using the Internet as an aide in leasing

• How to be successful in leasing

• Presenting an apartment over the telephone “The Safety Factor”. RELEVANT TRAINING AND EDUCATION

Contact this candidate