Account Executive Customer Service
Resume:
Janina T Carrasquillo
**************@***.***
A dedicated professional seeking a role of increased responsibility with opportunities for advancement and growth. I excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. I bring meticulous attention to detail, a professional demeanor, and a strong work ethic to the table.
EXPERIENCE
Exp Connection Realty Realtor 2023-current
Sales, correspondence, marketing, and ongoing education related to New Jersey Real estate laws.
Harry Eklof & Associates Account Executive 2021-2022
Manage designated accounts, research and prepare quotes, and prepare to ship.
Maintain knowledge and current pricing of all designated lines. Answer phones in a courteous and timely manner and ensure excellent customer service.
Oaks Integrated Care Administrative Assistant 2021-2021
Answer phones and appropriately re-direct. Email correspondence.
Maintain HIPPA guidelines. Proofread documentation and reports. Create spreadsheets, reports, and distribution. General Office management procedures.
Ocean Resort Casino Restaurant Manager 2018- 2019
Manage all Food and beverage daily operations according to Casino (restaurant) standards and guidelines. Maintain OSHA, State, and Federal compliance.
Create training manuals and exams for all front-of-house positions.
Select and hire a diverse front-of-house team (18-33 at any given shift).
Ensure the highest level of customer satisfaction and Player recognition.
Scheduling and time management for all front-of-the-house team members.
Create and distribute nightly revenue reports.
Perform, and Maintain Bar inventory, Dry storage, and General kitchen requisitions.
Responsible for Vendor relations, product research, and fulfillment.
Avis Budget Group Rental Sales Administrator 2015-2018 Greet and build report with Preferred Corporate Account Members.
Create and complete reservations, building packages of appropriate coverage/services.
Maintained vehicle fleet inventory, maintained logs, and reports, and created/updated daily manifests and cash reconciliations. Maintain strong relations.
Total Security Inc. Administrative Office Manager 2012-2016
Serve as a central point of contact for Customers, Vendors, and Technicians
Handle all media and public relations inquiries.
Make travel arrangements, draft meeting agenda, and follow up conferences.
Create Bids and Proposals and follow up execution. Perform on-site installation/repairs.
Quick Books
Comcast Customer Account Executive troubleshoots, resolves, and documents hardware issues within time constraints.
Provide excellent customer service while resolving service interruptions.
Review billing, collections, and payment schedules. Provide information and upgrade of service.
Honeygrow Service Manager
Dominic’s Tavern Service Manager
Comcast Customer Account Executive
Air Tran Airways Customer Service/Reservation Agent
Ryan International Air Flight Attendant
ESPS Inc. Technical Support Analyst
Pep Boys Corp. (MIS) Help Desk Technician
Medical Office Technician/MA Certification Microsoft Office suite
Phlebotomy/Certification AS400
Laser Technician/Certification Medical Terminology
Flight Attendant/Certification Quick Books
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