MILCAH DELVA

Data Entry Analyst / Clerk

Email: ad5aaa@r.postjobfree.com Phone : 240-***-**** / 6384

Location: Orlando, FL 32818

SKILLS:

*Computer Skills: Proficient in using MS Office Suite (Word, Excel, PowerPoint) and data entry software. Familiarity with database management systems and CRM tools.

*Data Entry: Proficient in entering and verifying data with exceptional speed and accuracy. Skilled in using various data entry software and tools.

*Accuracy and Attention to Detail: Strong ability to maintain a high level of accuracy while handling large volumes of data. Keen attention to detail to identify and rectify errors.

*Organization: Excellent organizational skills to maintain and update databases, spreadsheets, and other data repositories. Ability to create systematic filing systems for easy retrieval of information.

*Excellent verbal and written communication skills in English, Spanish, French and Haitian Creole

*High level of discretion and professionalism when handling confidential and sensitive information.

:

CMP – Haiti 2010 Administration and Human Resources Certificate

Business Institute of the West Indies, Haiti - 2007

Ticketing & Tourism Diploma

INESDYC (Dominican Republic) 2013

Associate degree in Consular System & Intro to Diplomacy

References: On demand.

OBJECTIVE

Highly organized and detail-oriented Data Entry Clerk with 14 years of experience in accurately inputting and managing large volumes of data. Seeking a challenging position in a reputable organization where my skills in data entry, organization, and efficiency can contribute to the overall success of the company.

EXPERIENCE:

Conduent / Sun Passs - Bilingual Customer Service Representative 08/2023 to 04/2024 – Ocoee, Florida (USA)

General Consulate of the Dominican Republic - Executive Secretary / Translator (04/2011 - 05/2022) - Haiti

*Manage and prioritize the executive's calendar, appointments, and meetings.

*Coordinate travel arrangements, including visa applications, flight bookings, hotel accommodations, and transportation.

*Prepare and edit correspondence, reports, and presentations on behalf of the executive.

*Handle incoming calls, emails, and correspondence, redirecting and responding as appropriate.

*Maintain accurate records and files, ensuring easy retrieval of information.

*Act as a liaison between the executive office and internal/external stakeholders, including government officials, diplomatic personnel, and other consulates or embassies.

*Draft diplomatic notes, memorandum, and other official communications.

*Prepare, review, and distribute official documents, reports, and briefing materials.

*Maintain and update databases, records, and confidential files.

*Ensure proper handling and protection of classified or sensitive information.

*Schedule, coordinate, and prepare materials for meetings, conferences, and events.

*Record minutes and provide accurate and timely meeting summaries when necessary.

*Arrange logistics, including room bookings, audiovisual equipment, catering, and participant invitations.

*Conduct research, gather data, and prepare reports or presentations as assigned.

*Assist in the coordination of consular or diplomatic initiatives and events.

*Support special projects and initiatives as directed by the executive.

*IRW – Project Assistant/ Community Mobilizer (09/2010-02/2011) - Haiti

*Assisting in project planning, including the development of project schedules, timelines, and work plans.

*Conducting research and gathering relevant data for project activities.

*Conducting community needs assessments to identify priorities and challenges.

*Developing and implementing community mobilization strategies and action plans.

*Organizing and facilitating community meetings, workshops, and focus groups.

DIGICEL Haiti – Branch Manager/ Customer Service (11/2007-11/2008) - Haiti

*Oversee day-to-day operations of the branch, ensuring adherence to company policies and procedures.

*Set performance targets and provide regular feedback to employees, fostering a culture of high performance and accountability.

*Develop and implement sales strategies and promotional activities to increase customer acquisition and retention.

*Ensure the delivery of exceptional customer service and handle escalated customer queries or complaints.

*Prepare and manage the branch budget, including revenue projections and expense control.

*Ensure compliance with legal and regulatory requirements, including data protection and privacy laws.

Contact this candidate