General Manager Customer Service
Resume:
Chris Siegmann
Restaurant General Manager
Meridian, ID 83646
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Black Bear Diner - Boise, ID
July 2023 to Present
Customer service, employee supervision, development and training, of staff. Supported restaurant staff
to maintain physical integrity of the restaurant and filled in where needed to ensure efficient operations,
opening and closing duties, cash control, inventory control, food preparation, prep, scheduling, daily
inspections of all areas of the restaurant.
Service Manager
Buffalo Wild Wings - Carson City, NV
June 2021 to May 2023
Training store ... Customer service, supervision, training, and development of staff. Supported restaurant
staff as needed to assure the integrity of the restaurant. Oversaw all aspects of the restaurant including,
cash control, inventory control, food preparation, prep, scheduling, daily inspections .
Assistant General Manager (AGM)
Bullys Sports Bar and Grill - Carson City, NV
October 2020 to May 2021
Customer service, employee supervision, development and training, of staff. Supported restaurant staff
to maintain physical integrity of the restaurant and filled in where needed to ensure efficient operations,
opening and closing duties, cash control, inventory control, food preparation, prep, scheduling, daily
inspections of all areas of the restaurant. Daily. weekly. Bi-weekly reports
Assistant General Manager (AGM)
Capriottis Sandwich Shop - Carson City, NV
July 2020 to October 2020
Customer service, employee supervision and training, supported restaurant staff to maintain physical
integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing
duties, cash control, inventory control, food preparation, prep, scheduling, daily inspections of all areas
of the restaurant. Daily. weekly. Bi-weekly reports
General Manager (GM)
Capriotti's Sandwich Shop - Las Vegas, NV
October 2019 to March 2020
Customer service, employee supervision and training, supported restaurant staff to maintain physical
integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing
duties, cash control, inventory control, food preparation, prep, scheduling, daily inspections of all areas
of the restaurant. Daily. weekly. Bi-weekly reports.
General Manager
Arby's - Las Vegas, NV
July 2019 to October 2019
Customer service, employee supervision and training, supported restaurant staff to maintain physical
integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing
duties, cash control, inventory control, sandwich making and food preparation, daily inspections of all
areas of the restaurant. Daily. weekly. Bi-weekly, And monthly reports.
Training General Manager
Arby's - Longmont, CO
February 2019 to June 2019
Customer service, employee supervision and training, supported restaurant staff to maintain physical
integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing
duties, cash control, inventory control, sandwich making and food preparation, daily inspections of all
areas of the restaurant. Daily. weekly. Bi-weekly, And monthly reports.
Assistant General Manager
Petro stopping centers and TA operations Johnson's Corner - Johnstown, CO
April 2017 to February 2019
Customer service, employee supervision and training. Supported staff to maintain the physical integrity
of the restaurant at all times
Counseling and coaching staff of up to 20 employees on the floor at a time. 65-75 employees.
FOH mostly keeped employees out of the weeds. Got on the line when needed.
Food and Beverage Supervisor
Crystal Bay Casino- North Lake Tahoe - Crystal Bay, NV
November 2015 to March 2017
Employee supervision, training, and scheduling. Supported staff to maintain physical integrity of the
Crystal Bay Steak and Lobster House and the Casino.
Filled in where needed to ensure efficient operations.
Coach, council and discipline as needed.
Education
High school or equivalent in General Education
Acalanes High - Lafayette, CA
1979 to 1981
Skills
• Health scores for 10 years of 95+ with no major violation (10+ years)
• Owner/Operator of a Martial Arts Studio (6 years)
• Profit and loss control, inventory, shipping and receiving, cash control, employee scheduling,
bookkeeping, and training programs (10+ years)
• Excellent customer service delivering legendary service with awards (10+ years)
• Management and staff supervision, training, coaching, and counseling (10+ years)
• Word (10+ years)
• Inventory Management (10+ years)
• Microsoft Word (10+ years)
• Operations (10+ years)
• Payroll (10+ years)
• Scheduling (10+ years)
• Team Building (10+ years)
• Excel (10+ years)
• Supervising Experience (10+ years)
• Budgeting (10+ years)
• Store Management Experience (10+ years)
• Microsoft Outlook (10+ years)
• training (10+ years)
• Inventory (10+ years)
• Restaurant Management
• Food Safety
• Forecasting
• Management
• Assistant Manager Experience
• Pricing
• Event Planning
• Financial Report Writing
• Leadership
• Restaurant Experience
• Leadership Experience
• English
• Cash handling
• Labor Cost Analysis
• Kitchen Management Experience
• Human Resources
• Accounts Receivable
• Food Preparation
• Catering
• Merchandising
• Culinary Experience
• Time management
• Organizational skills
• Recruiting
• Menu Planning
• Office Management
• Operations Management
• POS
• Purchasing
• Strategic Planning
• Cooking
• Aloha POS
• Inventory control
• Micros POS
• Kitchen management
• Catering
• Microsoft Excel
• Leadership
• Microsoft Word
• Microsoft Office
• Management
• Customer service
• Hospitality
• Restaurant experience
• Restaurant management
• Communication skills
• Guest services
• POS
• Hotel experience
• Cooking
• Menu planning
• Sales
• Cash register
• Supervising experience
• Cash handling
• Profit & loss
• Conflict management
• Retail sales
• Marketing
• Pricing
• Training & development
• Budgeting
• Recruiting
• Merchandising
• Forecasting
• Analysis skills
• Payroll
• Mentoring
• Procurement
• Quality control
• Knowledge management
• Quality assurance
• Purchasing
• Financial report writing
• HACCP
• Accounts payable
• Succession planning
• Accounts receivable
• Office management
• Bookkeeping
• Construction
• Employment & labor law
• Operations management
• Human resources
• Financial acumen
• Computer skills
• Continuous improvement
• Food safety
• Team management
• Inventory control
• Serving
• Time management
• Kitchen experience
• Cost control
• Organizational skills
• Sales management
• Social media marketing
• Clerical experience
• Retail management
• Shift management
• Driving
• Store management
• Negotiation
• Food production
• Wine knowledge
• Financial statement preparation
• Janitorial experience
• Cleaning
• Commercial cleaning
• Lawn care
• Hand tools
• Power tools
• Revenue management
• Microsoft Outlook
• Delivery driver experience
• Basic math
• English
• Food industry
Certifications and Licenses
ServSafe
Driver's License
Food Handler Certification
Class D
Assessments
General manager (hospitality) — Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Bookkeeping — Proficient
June 2021
Calculating and determining the accuracy of financial data
Full results: Proficient
Bartending — Proficient
April 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
General manager (hospitality) — Proficient
May 2021
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Cooking skills: Basic food preparation — Proficient
January 2023
Preparing food, using cooking equipment, and converting ingredient measurements
Full results: Proficient
Mechanical knowledge — Proficient
July 2023
Understanding and applying mechanical concepts and processes
Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity
Full results: Proficient
Food safety — Proficient
January 2023
Knowledge of proper food and equipment handling safety measures
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Servesafe
Alcohol Awareness
Contact this candidate