Customer Care Abu Dhabi

ABEY RANDY KOSI

Abu Dhabi, United Arab Emirate **00 + (971-********* *********@*****.*** WWW: Bold Profile Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Skills

Technical: FARMING, MECHANIC, SECURITY,

CUSTOMER CARE SERVICES, MACHINERY

OPERATOR.

Professional/Social: Teamwork,

Communication, Leadership, Organization,

Problem-solving, Attention to detail ….

Languages: Native Language, English

(FLUENT), French? (BASIC)

Verbal and written communication

Farm Planning

Agricultural knowledge

Microsoft Office

Work History

Receptionist/Security Officer 02/2022 to Current

DPWORLD – Abu Dhabi UAE

Patrol approximately 45 minute every 1 hour

Responded quickly to emergency situations to assess and deflect issues. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite

CUSTOMER CARE SERVICES 01/2021 to 01/2022

DP WORLD EXPO2020 – DUBAI

Handle complaints and provide appropriate solutions for customers and also follow up to resolve any issues

Achieve listening

Good communication

Friendly attitude

Managed department call volume of 35 calls per day and coordinated department schedules to maximize coverage during peak hours.

AGRICULTURAL EXTENSION OFFICER 01/2017 to 01/2020

MOFA – Ghana

Assist men and women farmers to get knowledge in agricultural production Offers advice and information to help them solve their problems Provide opportunity to rural people to work cooperative Bring latest agricultural technology to farming

Change attitudes knowledge of skills of village people Make people aware of condition prevailing in progressive countries Work for uplifting of rural life and environment.

Visit about 6 farms daily to monitor activities of farmers MECHANIC 01/2013 to 01/2016

D&D MECHANICAL SERVICES – Ghana

Achieving operation up to 25% per day

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Inspected and tested equipment to locate worn and damaged parts. Completed full vehicle inspections to check for leaks, damage, or other issues of concern. Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.

Analyzed and located malfunctions in brakes, motors, switches, and control systems. Education

Higher National Diploma: AGRICULTURAL ENGINEERING 01/2017 Ho Technical University - Ghana

DIPLOMA: HARDWARE AND NETWORKING IT 01/2016

Institute of Commercial Management - Ghana

Certifications

SIRIA Dubai Security Cert

PSBD Abu Dhabi cert

Customer care cert Expo2020 Dubai

reading

acquiring new ideas

Languages

English

Bilingual or Proficient (C2)

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