Retail Sales Customer Service

BARJEET KAUR

Edmonton, AB 437-***-**** *************@*****.***

PROFILE

Diligent and detail-oriented Receptionist and Office Administrator with a proven track record of delivering exceptional administrative support and customer service. Skilled in managing phone systems, greeting visitors, and coordinating office operations. Detail-oriented with excellent organizational and communication skills. Well-trained and composed in busy call center settings. Proficient in Microsoft Excel.

SKILLS AND ABILITIES

● Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)

● Strong organizational and time management skills

● Excellent verbal and written communication skills

● Ability to work independently and collaborate effectively in a team environment

● Attention to detail and accuracy in all tasks

● Client-focused approach with a commitment to delivering exceptional service

● Ability to work under pressure and meet deadlines

● Adaptability and flexibility in handling changing priorities

● Strong problem-solving and decision-making abilities

● Reliable, trustworthy, and committed to maintaining confidentiality

WORK EXPERIENCE

Problem Solver/ Fulfillment Associate

Amazon Fulfillment Center, YEG2 Acheson, AB 09/2022 - Current

● Conducted in-depth research using various Problem Solve Research Tools to resolve complex scenarios.

● Identified, investigated, and corrected shipment errors from vendors, also addressing and resolving tickets submitted by them using ISS.

● Recognized top performer with extensive knowledge in logistics and outbound processes of FC

● Acknowledged by management for exceptional work ethics and positive performance feedback

● Coached employees on best practices for maintaining high-quality standards throughout all processes.

● Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.

Seasonal Human Resources Associate Partner

Amazon Fulfillment Center, YEG2 Acheson, AB 11/2023 – 01/2024

● Coordinated peak engagement activities to enhance employee involvement and satisfaction.

● Organized HR records to ensure proper documentation and record-keeping.

● Performed punch verification for timekeeping and payroll processing.

● Managed several HR Excel sheets to maintain accurate and up-to-date information for reporting and analysis.

● Addressed associate inquiries related to time/attendance, benefits, policies, and accommodations through various channels while maintaining confidentiality.

● Regularly performed PXT Gemba to seek associate issues and feedback.

● Performed various administrative tasks as assigned, adapting to business needs and contributing to overall HR efficiency.

Kitchen Helper

Fresh Tandoori, Indian Cuisine Brampton, Ontario 02/2022-09/2022

● Committed to providing exceptional guest service, ensuring a positive experience for every customer interaction.

● Labeled and stored all food items correctly and checked expiration dates routinely.

● Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.

● Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep the kitchen ready for customer demands.

● Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.

Entry level Office Administrator Intern

Canadian International Academic Service Inc. Etobicoke, Ontario 05/2021 - 12/2021

● Provided comprehensive administrative support to office staff, including answering phones, responding to emails, and handling correspondence.

● Entered and maintained accurate data into computer systems and databases, ensuring data integrity and confidentiality.

● Organized and maintained physical and electronic filing systems, facilitating easy retrieval of information and documents.

● Greeted visitors, answered inquiries, and directed them to appropriate personnel or departments, ensuring a positive first impression of the organization.

● Assisted in the preparation, formatting, and proofreading of documents, reports, and presentations, ensuring accuracy and professionalism.

● Assisted with basic bookkeeping tasks, such as recording expenses, preparing invoices, and reconciling accounts.

● Supported various office projects and initiatives as needed, including research, data analysis, and documentation.

EDUCATION

Business Management 08/2021

Humber College, Toronto, ON

Related coursework:

Accounting, Business Law, Marketing, Computer Applications, Customer Service, Business Finance, Financial Accounting, Human Resources Administration, Professional selling, Marketing Fundamentals

CERTIFICATION

GHS/WHMIS by CACF

WHS First AID, CPR and AED

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