Customer Service Personal Services

Dear To Whom It May Concern

In the interest of exploring employment opportunities with your organization, I have enclosed my resume for your review. Specifically I am seeking a server position to expand the skills that I have already obtained through my learning and employment experiences.

With my proven track record of reliability, motivation and willingness to learn, accompanied with my integrity, and the quality service I give to the customers to assure them that they are number one, I am confident that I can be beneficial to many areas within your organization. Most importantly, I have demonstrated my ability to determine and meet the needs of the customers in a professional, yet personalized manner.

Other highlight of my background that may be of interest to you include

●Understanding of all key health and sanitation concerns.

●Great knowledge of principles and processes for providing customer and personal services

●The ability to communicate clearly and efficiently with co-workers, guests, and management.

●Proven multi-tasking abilities

A letter and resume can tell you only so much about my motivation and qualifications. I would welcome the opportunity to discuss my background with you in person. I am looking forward to meeting you and discussing the possibility of joining your company. Thank you in advance for your time.

Sincerely,

Cynthia Nguyen

Cynthia Nguyen

2033 West 11th Street

Brooklyn, NY 11223

Phone: 740-***-**** E-Mail: *******@*****.***

Experience

BONDST

Server NYC April 2014 to December 2019

■Extensive knowledge of Japanese food

■ Ability to explain how various menu items are prepared, describing ingredients & cooking methods

■Extensive knowledge of Japanese Cocktails, Sakes & Whiskeys

■Responsible for opening and closing shifts

■Serve and accommodate guests on and off-site

■Ability to work in high volume, fast paced sections

■Ensure all guests are accommodated & tended to in private events & parties

■The ability to train and develop others

Wallsé NYC January 2013 to April 2014

One star Michelin Austrian Restaurant

Server

■Extensive knowledge of Austrian food and the ability to explain how various menu items are prepared, describing ingredients and cooking methods

■Extensive knowledge of liquors, beers, and wines

■Responsible for opening and closing shifts

■Help organize private events, on and off site parties

■Provided support in sister restaurants when needed

■The ability to train and develop others

■Relocated to sister restaurant Blaue Gans to assist in being short-staffed servers

■Relocated to another sister restaurant to oversee the remaining months prior to closing its doors

Class Lounge & Café Brooklyn January 2011 to June 2012

Cocktail Server/Shift Supervisor

■Responsible for opening and closing the lounge

■Responsible for tracking and stocking liquor inventory

■Responsible for handling all monetary transaction

■Trained service staff to enhance customer service and increase profit through suggestive selling

■Ensure that high standards of sanitation and cleanliness are maintained throughout the lounge areas at all times

Abercrombie & Fitch South Street Seaport, NY June 2010 - December 2010

Sales Associate / Retail

■Greeting guests as they arrive through the doors of the establishment

■Assisting customers with their needs

■Guiding customers to fitting rooms & sales register

■Ensure all merchandise are all neatly organized and in the proper sections

■Bidding guests farewell as they leave the establishment

Tang’s Nails & Spa Miami, FL September 2008 - June 2010

Nail Technician Wax Specialist

Massage Specialist Receptionist

■Schedule guests appointments with preferred technicians and time frame

■Manage technicians schedule to ensure smooth workflow

■Provide guests with detailed customer services for the type of nails in both manicures & pedicures

■Wax & Shape brows or other areas of customers concerns

■Provide guests with Reflexology services upon request

Education Continuing/Transferring..

Kingsborough Community College Brooklyn, NY September 2012 -December 2021 Associates in Biology Allied Health

Honors Society Phi Theta Kappa

John A. Ferguson Highschool Miami, FL September 2008 - June 2010

Honors Roll Dean’s List

D.A.R.E Haiti Food Drive

150+ Community service Hours

Skills

Customer Service

Immaculate people skills

Bilingual

Fluent in Cantonese and English

Ability to Upsell

Products & Services

Culinary Dishes

Cocktails, Wines, Liquors, Beers, Sake, Aperitifs

Proficiency

POS systems Micros Office Docs Excel

References

Will be furnished upon request

Contact this candidate