BALOGUN TINA

*** *********** ******, ********* *** 0N2

Email ad5a58@r.postjobfree.com Tel: 1-306-***-****

SAFETY CERTIFICATIONS AND EDUCATIONAL TRAINING

●Work Place Essential Skills

●Service Best

●Food Safe Level 1

●Serve It Right

●Fire Extinguisher

●First Aid & CPR/AED Level c

●WHMIS

●SCOT

●STSC on the job training

SKILLS

●Excellent verbal communication Phone/Call center telephony Etiquette

●Listening Self Motivated

●People Management abilities Professionalism (Working Remote)

●Proficient in Excel, Word, PowerPoint Computer/IT savvy

●Customer focus Exceptional Customer service

●Attention to detail Product knowledge

●Multi-tasking

WORK HISTORY JULY 2023 TILL DATE

Scheduler/Administrative coordinator/Account Receivable

PFP CANADA

AR:

●Receive payment from Customers

●Call customers for pending payment

●Create invoices and forward to customers

●Post Cheques to the Bank

Administration :

●Manage Estimates in territory: Generate, distribute, follow up and convert estimates

●Manage Work Orders: Schedule, Request/Transfer parts, review completion

●Review Reports: Confirm the accuracy and detail of an inspection report

●Invoicing: Invoice work completed and parts used by technician

●Maintaining the office supplies

Scheduling

●Prioritizing emergency service calls

●Strategically arranging the schedule to reflect efficiency

●Arranging accommodation for technicians

●Regularly communicating to technicians

●Solving issues that interrupt technicians day’s

Internal Sales representative

Premium Fire Protection, Canada JULY 2021

Customer Service

●Proactively investigating and resolving client problems and recording nature of inquiry

●Assisting with walk- in clients

●Inbound Calls: Answer phone calls and help direct customers to the answers they

require, ensuring their inquiry has been handled

●Outbound Calls: Reminder customers of their upcoming inspection date, scheduling a

suitable appointment time

●Dispatching Service Calls

Associate staff- Children’s Place, Canada MAY 2021 TILL DATE

Senior Inbound Call Retention Agent

Citiville Resources Limited, Nigeria Sept 2020-Feb 2021

●Handled incoming calls of existing clients with the goal of resolving the reason for the initial call and offered the customer added value.

●Strived to understand customer’s situation and recognize the customer’s needs in order to

resolve the issue.

●Accurately documented customer interactions note within the appropriate systems for

references.

●Maintained a high-level of customer service, quality service and professionalism to exceed

customer expectations and to ensure customers are retained.

●Worked closely with various internal departments on a daily basis to clarify information, seek

guidance and gather information to respond or resolve customer inquiries.

●Reviewed individual customer cases provided mediation on behalf of client for consideration of

outside policies and procedures if required.

●Acted as a liaison with other team members, such as Senior customer services consultants and

Information Centre Coordinator on various calls and issues.

●Followed up on existing customer complaints by booking a call-back and ensured tickets are

closed when resolved.

EDUCATION

●Customer Service Course, Saskatoon Trades and Skills Centre, Saskatoon June 2021

●Post Graduate Diploma in Education, Abuja. 2013 - 2014

National Institute of Teachers.

●Bachelor of Arts (Linguistics), Nasarawa State University, Keffi. 2005 – 2009

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