Customer Service Call Center

ANGEL HINES

Phone: (* * *)* * * -* * * *

Email: **********@*****.***

Address: * * * ********* **, Decatur, Ga (US)

EXPERIENCE

Vocal Coach

• Teaching students

• as well as daily scheduling

• corresponding with various teachers and parents. Also planning and assisting with students

• improve pitch, tone, range, and song delivery. They typically listen to clients sing to assess their skills, strengths, and weaknesses, and then tailor lessons according to their needs and specifications.

Jan. 2020 - Present

Atlanta, Georgia

Customer service representative, Teleperformance

• Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting.

• Schedule customer service appointments

• Conduct customer service surveys and collect feedback

• Data entry and maintenance

• Credit card applications

• Customer account management

• Complaint resolution

• MS Office and CRM

• Multiline phone etiquette

• Communication

• Attention to detail

• Helped bank account holders resolve common issues related to debit cards, credit, loans and savings account.

• Dispatched customers to the correct department when needed.

• Received five consecutive “A” level ratings when call quality was evaluated by the call center manager and branch supervisor

Jan. 2018 - Mar. 2023

Atlanta, Georgia

Personal Assistant, Roberta Hines Ministry

• Making daily logs, as well as responding and corresponding with people on a day to day basis. Also, doing scheduling for major events such as: Back2school Bash, Feeding The Hungry, and Christmas Giveaways

• Vocal Coach- Present Teaching students, as well as daily scheduling, corresponding with various teachers and parents. Also planning and assisting with students, at career Jan. 2010 - Jan. 2019

Atlanta, Georgia

day events, plays, etc.

• Family Day Care/Afterschool Programs - 3yrs Helping assist in planning daily scheduling

• Greet and assist office visitors

• Answer and screen incoming calls

• Properly distributed incoming mail

• Calendar management

EDUCATION

Bachelor's Degree:Psychology And Business Management

• State College of Florida-Manatee Sarasota, Manatee, Florida Bash Business Management

Coach Customer Service Rep

daily scheduling

SKILLS

Skillful Skillful

Expert Experienced

Expert

English

LANGUAGES

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