Customer Service Representative

DEBORAH RAYGOZA

Sutherlin, OR *****

541-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices and related options. Positive attitude and willing to learn if given the chance. Outgoing and very personable.

SKILLS

Supply Inventory Management

Residential Cleaning

Cleaning techniques

Customer Service

Guest Relations

WORK HISTORY

09/2007 to 11/2011 Housekeeper/Customer Service/Laundry Best Western – Arcata, CA

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Engaged with guests on room requirements and amenities to promote overall satisfaction.

Worked on cleaning team to service hotels, offices, and other commercial buildings.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. Sorted, laundered and put away various laundry items. 06/1991 to 01/1994 Customer Service Representative Bank Of America Card Services – Pasadena, CA

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Handled customer inquiries and suggestions courteously and professionally. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Delivered prompt service to prioritize customer needs. 02/1989 to 01/1991 Office Worker

Remedy Staffing – Pasadena, CA

Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Interacted with customers by phone, email, or in-person to provide information. Executed record filing system to improve document organization and management. Completed clerical tasks such as filing, copying, and distributing mail. Offered superior guest relations by greeting and guiding visitors to appointments and staff members.

Delivered clerical support by handling range of routine and special requirements. 03/1986 to 02/1988 Bank Teller

Bank Of America – Rosemead, CA

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Processed customer transactions promptly, minimizing wait times. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Provided customer records, account statements and copies of checks. 07/1983 to 07/1986 Telephone Sales Representative

Sears And Robuck – Alhambra, CA

Maintained strong call control to keep customers focused on sales offerings. Cultivated inbound sales inquiries to successfully convert leads to sales appointments.

Escalated dissatisfied customers to management to maintain focus on achieving sales targets.

Answered questions during initial contact and follow-up calls with sales prospects. Met quotas for cold, active and inactive calls, with over Number calls completed on average days.

Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases. Guided customers through plan selection by explaining benefits, costs and restrictions of each option.

EDUCATION

Information Systems

Whittier College - Whittier, CA

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