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Customer Service Representative

Location:
Brooklyn, NY
Salary:
60000 year
Posted:
April 26, 2024

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Resume:

PROFESSIONAL SUMMARY

Patient offering, years of experience assisting others. Committed to

delivering top-notch care, administering medication and performing Offers talents in Committed Healthcare professional offering years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in with passion for helping others. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Service-oriented Patient Service Representative with distinguished knowledge ofAdept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

My Experience 10 years work to home care sistems

WORK HISTORY

Marketing Director, 07/2017 to 03/2020

Big Heart Home Care, New York, NY

Address : NY. NY, Brooklyn, NY 11235

Phone : 1-855-***-****

Email : ad5a3t@r.postjobfree.com

SKILLS

VLADIMIR VAIS

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support

Worked to improve and enhance patient lives through effective and compassionate care

Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans

• Developed campaigns and specific marketing strategies for clients Planned and executed events and marketing programs, producing

[Number] times goal of qualified leads

• Completed intake assessment forms and filed clients' charts

• Interacted kindly with insurance providers via phone, email and

• Marketing

• Social media marketing

• Marketing strategy

• Customer service

• ADDITIONAL INFORMATION

• SKILLS

• Marketing Strategy

• Customer Service

• Social Media Marketing

• Photo, Stories

• Agency, Answering phones

• Clerical, Typing

• Cold calling, Articles

• Contracts, Writer

• Clients

• Customer Service

• DC

• Organizing

• Polish

• Russian

• New business opportunities

• Delivery

• Directing

• Editing

• English

• Filing

• Graphic design

• Insurance

• Invoicing

• Librarian

• Managing

• Marketing Strategy

• Marketing

• Exchange

• Mail

• Office

• Negotiating

• Newspaper

• Personnel

• Quality

• Secretarial

• Community Networking

Marketing Assistant, 09/2016 to 08/2017

MLTC. Willage care, New York, NY

Office Manager, 07/2014 to 11/2015

Renaissance Home Health Care LLC, Brooklyn, NY

written correspondence to obtain necessary documents to complete registration

Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment

Answered phone calls and provided new clients with required paperwork to initiate service

Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses

Communicated with people from various cultures and backgrounds on application process

Scheduled appointments with applicants to gather information and explain benefits processes

Marketing and Intake Authorized to work in the US for any employer, My responsibilities included: • assessing, planning, implementing and evaluating the provision of quality home care services • coordinating efforts in provision of quality home care services between nurses and HHAs • managing and coordinating HHA personnel in the delivery of patient care with accordance to agency's policy of rules and regulations • monitoring systems, identifying problems and implementing action plan; • controlling and ordering office and medical supply; • supporting secretarial and mail services; • coordinating systems and procedures with medical records -Wrote and edited articles as well as accepted qualified writer's stories, interviews and reports/ photo reports -Managing over 300 local and national accounts -Responsible for graphic design of the newspaper - Coordinated a one hundred persons team operation -Fulfilled of the clerical and secretarial aspects of the position (answering phones, typing, handling correspondence, ordering office supplies - Marketing potential clients by conducting cold calling -Handled and controlled all invoices and purchase orders

-Represented the newspaper at various cultural and social functions

-Negotiating contracts with existing and new clients -Handling multiple tasks simultaneously

Finding new patients and directing them rfferal letter to vendors

(insurance) and employing hundreds of workers with HHA certificate

Filing an application with the newly employed staff and checking the required medical examinations

• Coordinating Polish and Russian department

Organizing work between HHA and patients using HHA Exchange program, solving problems between them

• Digital marketing

• Home care

• Home health care expertise

• At-home daycare professional

Manager Assistant, 11/2004 to 06/2006

EXPRESS" Daily News, Brooklyn, NY

Editor-in-Chief/ Manager, 09/1997 to 12/1998

Radio 99.9 Fm, Brooklyn, NY

General Manager & Editor-in-Chief, 12/1991 to 02/1997 American Daily, Chicago, IL

Assisted human resources through prescreening and interviewing of potential employees

• Completed troubleshooting and diagnostics on company resources Created and processed purchase orders for office inventory and supplies

Contacted all job applicants to inform them of their application status

Delivered top-notch administrative support to office staff, promoting excellence in office operations

Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments

Reviewed time sheets, prepared attendance reports and processed payroll for office staff

Presented suggestions for improving rough, unclear documentation to increase overall effectiveness

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

Supported staff development and goal attainment by focusing on skill development and job satisfaction

Monitored employee performance and developed improvement plans

• Coached team on effective upselling and cross-selling methods Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

• Managed all of the newspaper's areas of editing and publishing Sustained and enhanced publication performance by [Action] and fostered reliability, transparency and fairness

Liaised with Managing Editor to supervise daily operations and set production and performance goals

Represented and promoted publication at publisher events, trade shows and conferences

Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy

Designed modern employee recognition program which boosted productivity and improved morale

• Improved productivity while reducing staffing and operational costs EDUCATION

M.D., MMD, 03/1997

NYU - NYU NY

Associate, English, Marketing, 1987

University of London - ENGLAND

Bachelor's, English, 1984

Institute for Business and Technology - Santa Clara, CA Intensive English Language Greenpoint English School - Washington, DC, 1983

Language Center International - Southfield, MI

Masters

Management Resources College - Miami, FL

Bachelor's, Management Quantitative Methods

University of Advancing Technology - Tempe, AZ

by [Number]%



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