HEATHER RAMSEY

CIVIC ENGAGEMENT PROJECT LEADER

CONTACT

EDUCATION

SUMMARY

EXPERIENCE

SOFTWARES

651-***-****

ad5a35@r.postjobfree.com

Philadelphia, PA

www.linkedin.com/in/heathe

r-ramsey-reclaim

POWER BI

MICROSOFT OFFICE SUITE

SALESFORCE LIGHTNING

CANVA

B.A. - ENGLISH AND

CREATIVE WRITING

PROJECT LEADER - CIVIC ENGAGEMENT TEAM

TEAM LEADER

City Year Philadelphia Philadelphia July 2022 - June 2023 City Year Philadelphia Philadelphia February 2022 - June 2022 A.A. - PSYCHOLOGY

University of MN - Twin Cities

Anoka Ramsey Community College

2018 - 2021; 3.8 GPA

2015 - 2017; 3.6 GPA

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2.5 years of experience working in non-profit, with 1.5 years in a leadership role. Increased student-worker intervention time by 125% in under 6 months as Team Leader. Created and managed over 30 projects that collectively engaged over 1,000 people as Project Leader. Continuing to utilize relationship building skills for personal project, Reclamation Readings, which offers tarot and astrological readings.

Managed team of 60 people to prepare for 8 events that engaged up to 600 skilled and unskilled volunteers at each event.

Served on a team of 5 Project Leaders as the Project Coordinator, responsible for implementing the vision of a service event through the design of volunteer projects. Discussed project needs with principals, key staff members, and other stakeholders to strategically design and implement over 30 projects. Utilized Microsoft Office Suite to create and collaborate on key documents to ensure the success of each event, including surveys, instructional guides, and project plans. Organized and maintained all project materials and monitored progress of each project on-site for 2 weeks leading up to each event.

Led team of 4 to plan after-school programs, student initiatives, and daily tasks that impacted over 400 students.

Conducted needs assessment surrounding student performance, then analyzed data to create solutions via recommendation list, increasing student intervention time by 125%. Collected and recorded confidential quantitative and qualitative data for over 50 students in Salesforce to conduct progress analysis in Power BI. Incorporated feedback from team to create increase overall team morale and meet needs of individual team members in 1:1 and group settings. CERTIFICATIONS

AND TRAININGS

CPR Certified - Oct 2022

Management Training Center

IgniteEDU

JustED

Your Care Collective

Transgender Training Institute

PA Mandated Reporter

AV TECHNICIAN - LUMINATURE

Philadelphia Zoo Philadelphia July 2023 - Present Installed and maintained light fixtures and audio-visual systems in preparation for events hosting up to 5,000 people per night.

Attended to all final creative details of hundreds of set pieces, ensuring that sets are both aesthetically pleasing and safe for public interaction. Troubleshot and problem-solved non-functional equipment in real-time. Organized and tracked all project materials, including order and receipt of new items.

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