*** *, *** **., **. *****

1-347-***-****

829-***-****

ad5a1r@r.postjobfree.com

EDUCATION

Degree in tourism, ecotourism

and hospitality: Fernando A de

Meriño University, Jarabacoa,

Dom. Rep.

(Graduate Summa Cum Laude

3.9)

PROFESSIONAL EXPERIENCE

Operative manager: Jarabacoa

River Club & Hotel: 2021-2022

General Restaurant Supervisor: El

Naranjo & Shia Resturant 2020-2021

Hostess / Administrative Asistant

/ Restaurant Supervisor: Hard Rock

Hotel & Casino Punta Cana

2012-2018

SKILLS

Excellent human relations.

Leadership.

Resource Optimization.

Solve problems and

complaints.

LANGUAGES

Spanish Native

MAIN ACTIVITIES

Promoted high customer satisfaction by resolving

problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Prioritized and organized tasks to efficiently

accomplish service goals.

English Intermediate

Demonstrated self-reliance by meeting and

exceeding workflow needs.

Demonstrated leadership by making improvements

to work processes and helping to train others.

OLGA LIDIA CAPELLAN

DEGREE IN TOURISM, ECOTOURISM AND HOSPITALITY

OTHER

KNOWLEDGE:

Professional technical instructor

in food and beverages. INFOTEP.

(currently).

CERTIFICATES/

COURSES:

Diploma in specialized course

“Leadership and Community

Participation”. (UAFAM).

• Supervisor Development Course

Under New Standards, INFOTEP.

• Middle Management

Development Diploma, INFOTEP.

• Course Leading Excellence in

Guest Service, INFOTEP.

• Advanced English, Language

School, Hard Rock Hotel and

Casino, Punta Cana.

• Diploma in Human Talent

Management.

• Business leadership, Get trained

for employment. (On-line)

• Diploma in Events and

Banquets, INFOTEP.

• Diploma in Senior Management,

Polytechnic of Colombia. (virtual).

• Food Protection Course (NYC).

Exceeded customer satisfaction by finding creative solutions to problems.

Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Resolved customer complaints and adjusted

policies to meet changing needs.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and

communication goals.

Identified and corrected performance and

personnel issues to reduce impact to business

operations.

Monitored employee productivity to provide

constructive feedback and coaching.

Responded to employee concerns or complaints by

coordinating with human resources team to solve

issues.

Coordinated employee schedules according to shift

changes and availability.

Responded to customer questions regarding

products, prices and availability.

Assigned tasks to employees and monitored

productivity, performance and task completion.

Conferred with management and subordinates to

resolve problems or complaints.

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