Data Entry Customer Service

lynn britten

Puyallup, Washington, United States

***********@*****.***

linkedin.com/in/lynn-britten-aa8b83177

Summary

Social science graduate with medical background and years of customer service. I am looking for reception jobs or clerical data entry jobs. I have call center training and scheduling experience. Experience

csp receptionist

JME Eden Enterprises DBA HR Block

Dec 2023 - Present (4 months)

new client intake, drop off tax bundles, scheduling appointments, correcting scheduling conflicts, processing payments

CNA, Health Unit Coordinator

MultiCare Health System

May 2013 - Feb 2015 (1 year 10 months)

Special Interest: became a member of the Unit Based Council for the PCU, became a member of the Safety Committee for the PCU, became the Leader of Accountability for the PCU, became a member of the Safe Patient Handling Committee

Duties: establish patient needs when answering call lights in a timely manner, providing comfort and confidentiality for the patient and family members, relaying any new symptoms, behaviors, or skin concerns with the nurse/wound care nurse as well as patient requests to ensure quality of care, charting my work or activities while on shift, collecting vital signs per the nurse request, assisting patients with dressing, assisting patients with personal care(oral care, brushing hair, washing face, fingernail care, bathing), assisting patients with meals if needed, assisting patients to the restroom or bedside commode/changing briefs(apply barrier cream when needed)/emptying catheter bags/emptying urinals, ensuring bed alarms are on and working properly for unstable patients, turning patients every 2 hours when needed for patients on bedrest, changing bed sheets, assisting patients with activities of daily life, emptying trash bins and removing dirty linen from patients rooms, cleaning wheelchairs when needed, assist and encourage patients to ambulate with a gait belt and walker if needed, answering the facility telephone in a timely and professional manner, assisting other CNA’s if they require aide, assisting patients to stand or get out of bed with a gait belt or a hoyer lift, providing post mortem care, reporting dangerous situations or items in need of repair to the engineering department, attending employer inservice meetings as instructed to implement new standard practice ideas to ensure patient safety and rights, giving report to oncoming CNA’s for continuity of care, assisting nurses when doing wound care or as needed procedures, giving breaks to other CNA’s that are doing a 1:1 with a patient CNA

Extendicare

Jul 2012 - Apr 2013 (10 months)

lynn britten - page 1

Duties: establish patient needs when answering call lights in a timely manner, providing comfort and confidentiality for the patient and family members, relaying any new symptoms, behaviors, or skin concerns with the nurse as well as patient requests to ensure quality of care, charting my work or activities while on shift, collecting vitals per the nurse request, assisting patients with dressing, assisting patients with personal care(oral care, brushing hair, washing face, fingernail care, bathing), testing blood glucose monitors daily, assisting patients with meals if needed, assisting patients to the restroom or bedside commode/changing briefs(apply barrier cream when needed)/emptying catheter bags/ emptying urinals, changing bed sheets, assisting patients with activities of daily life, emptying trash bins and removing dirty linen from patients rooms, cleaning wheelchairs when needed, assist and encourage patients to ambulate with a gait belt and walker if needed, answering the facility telephone in a timely and professional manner, stocking the aide cart with clean linens and supplies, assisting other CNA’s if they require aide, assisting patients to stand or get out of bed with a gait belt or a hoyer lift, providing post mortem care, reporting dangerous situations or items in need of repair to the maintenance department, reporting need to know information in the 24 hour report for other nursing employees and continuity of care, attending employer inservice meetings as instructed to implement new standard practice ideas to ensure patient safety and rights, filing patient medical records, stocking the nurse carts, cleaning the soiled utility room, giving report to oncoming CNA’s for continuity of care, assisting nurses when doing wound care or as needed procedures Patient Access Representative

Nov 2011 - Feb 2012 (4 months)

Duties: establish patient needs, providing comfort and maintaining confidentiality for the patient, connect patient with proper department for healthcare needs, schedule appointments according to guidelines, to maintain composure and professionalism in the case of a dissatisfied patients, coordinate with patient’s care team to achieve their goals, establish primary and secondary insurance for patients or dependants, establish co pay due at the time of the appointment, contacting a translator if needed to establish patient needs, implement standard practice changes via Access Management projects and report success to my superiors, using the programs Epic and Provider One to view charts or proof of insurance when needed.

Education

Green River College

Associate's degree, Sociology

2014 - 2016

Licenses & Certifications

Amanda Britten - Washington State Department of Health Issued Apr 2012 - Expires Apr 2018

NC60302489

Skills

U.S. Health Insurance Portability and Accountability Act (HIPAA) • Phone Lines • Broadband Access • Confidentiality • Persuasion • Cold Calling • Appointment Setting • Desktop Computers • Teamwork

• Professional Manner

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Honors & Awards

Progressive Care Unit Employee of the Year - Timi Trust 2013

Voted employee of the year out of 91 employees for the PCU at Auburn Multicare Hospital. lynn britten - page 3

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