MANDIE ILAGAN

**** ***** *** **** *** D

Millcreek,UT 84107

801-***-****

ad5a11@r.postjobfree.com

OBJECTIVES

Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction. Manufacturing warehouse experience, forklift driver experience and manual labor Bingham High School

South Jordan, UT 84009

06/09/2006 High School Diploma

Previous Employers:

Quikrete Holdings Companies, LLC 490 West 3300 South, South Salt Lake, UT 84115 Q Line Production Worker/ Forklift driver/ Packer/ L-Line Team Lead Started: Graveyard shift Ended: Day Shift

Started wage: $15/hr Ended wage: $18.50/hr

Start date: May 18, 2020 End date: April 3, 2024

Responsibilities: Keep production line going, pack cement mixes, make sure to make our production quota, work as a team, stack pallets, help educate new hires, wrap pallets, lift 50 to 100 lbs bags, restack pallets, keep palletizer moving, and fill out daily paperwork. Reason for leaving:

I did not receive a raise when I was promoted as L- line team lead. I also was treated unfairly for being a woman and was belittled by a lot of the guys there. Also was tired of people not treating me with respect and a lot of guys would slap my butt or touch me inappropriately when I have asked them not to they would think I was joking. A lot of sexual harassment. I felt like i had to keep proving myself over and over to everyone when really I was making it more stressful for myself and others. The majority of employees there are men and hispanic. Its a hard, exhausting and dirty job and no support from anyone.

Plant Manager: Wyatt Hill

Project Manager: Justin Church

Supervisor: Edurado Nunez

801-***-****

Butchs Steakhouse

121 W 1 Street, Hershey, NE 69143

Waitress/ Cook October 2015 – August 2018

Greet customers, take customers orders, cashier duties, bartending duties, prep food, cook as orders come in, and etc.

Reason for leaving: Owner shut down business. I moved back to Utah. Dairy Queen- 3601 S Constitution Blvd, West Valley City, UT 84119 Assistant Manager April 2012- July 2015

Supervision of team members, hiring personnel, orienting and or assessing the performance of team members, coach newly hired members about all key areas of the operation, and in charge of implementing all the policies and operational guidelines of the company. Keeping restaurant clean, and customer service.

SkyWest Airlines- 776 Terminal Dr, Salt Lake City, UT 84116 Ramp/ Commissary Agent January 2008- February 2012 Load and unload luggage and cargo from aircraft and transportation hubs. Restock flight attendant area with ice, snacks and drinks. Get aircraft ready for departure. Reason for leaving:

Delta and SkyWest merged that led to most of us being laid off or furlough. Orange Julius/ DQ 10450 S State Street, Sandy, UT 84070 Assistant Manager June 2003- November 2007

Supervision of team members, hiring personnel, orienting and or assessing the performance of team members, coach newly hired members about all key areas of the operation, and in charge of implementing all the policies and operational guidelines of the company. Keeping restaurant clean, and customer service

SKILLS

Management and leadership skills

Customer Service

Computer skills

Dependable

Multi tasker

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