J.T. LETWAITIS, CVW, CDP, LPACT

Batavia, IL and Menomonee Falls, WI • 630-***-**** • ad5a0u@r.postjobfree.com GROWTH-ORIENTED CHIEF OPERATING OFFICER

Operations Vice President • Healthcare Advisor

Memory Care Expertise • Strategic Growth Initiatives • Occupancy Optimization Strategies Increased Occupancy • Elevated Resident Care • Revitalized Leadership Team Promoted from Regional Sales Manager to Senior Regional Operations Director WORK EXPERIENCE

SENIOR LIVING REDEFINED June 2016 - present

CEO/SENIOR LIVING CONSULTANT

Orchestrated the creation of a consulting group to assist investors and small residential developers in adhering to state regulations for operations, sales/marketing, and resident care.

Always exceed client expectations by boosting census from 60% to 90-95% post strategic plan implementation, resulting in a net increase from 42 to 60 move-ins (72 gross).

Dramatically enhanced negative EBITDAR in 6-9 months, often converting it from negatives to low hundreds; latest instance was an increase from -144k to 18k in seven months.

As a Certified Eden Associate, guided clients to master The Eden Alternative method.

Directed singular assignments throughout the project without extra client requests.

Portfolio includes entities, management companies, investors, boutique developers.

Clients include Silverado Senior Living; Vitas Hospice; Seasons Hospice.

Specialized in dementia care training and optimizing investor ROI. SILVERADO SENIOR LIVING June 2017 - Dec 2019

Executive Director

Spearheaded the successful turnaround of a previously census-challenged community, boosting occupancy from 42 to 100 residents within 12 months.

Achieved impressive growth with 57 gross move-ins recorded within just one year.

Reopened the fourth cottage into 'Esprit', a program for memory loss patients.

Led a new team, enhancing strategic decisions and operational efficiency ANTHEM MEMORY CARE April 2015 - July 2016

Executive Director

Launched the Illinois market for four memory care exclusive communities, each housing 84 residents, on behalf of an Oregon-based organization.

Facilitated 'boots on the ground' interaction with city government planning. THE COTTAGES OF NEW LENOX Feb 2014 - April 2015

Executive Director

Served as the driving force behind 85+ move-ins, achieving an impressive 96%.

Led strategic initiatives, effectively preparing the business for investor refinancing.

Independently trained care staff, ensuring full compliance with IDPH regulations. THE SENIOR SITE SOLUTIONS FOR SENIOR LIVING

Founder 2008 - 2014

Used senior living advisor certification to offer strategic consultation to venture capital firms interested in investing or acquiring senior living businesses.

Facilitated effective coordination of services and support group operations as part of the Advisory Board of Directors for senior living providers.

Stepped in confidently as Interim Executive Director or other Senior Management roles on various projects, reinforcing organizational leadership.

Served as a Certified Dementia Practitioner, employing Naomi Feil's validation method.

Contributed to sales and marketing through expert presentations and consultations. ALTERRA SENIOR LIVING 2005 - 2008

Senior Regional Director Operations

Directed 10-person team as Regional Sales Manager, meeting goals for 16 residences.

Promoted to Senior Regional Director within 45 days due to excellent performance.

Optimized operations for 28 senior living communities within two states. Prior Experience: SUNRISE SENIOR LIVING, Executive Director EDUCATION

University of Phoenix

St Josephs College

BS, program for senior living management

TECHNOLOGIES, CERTIFICATIONS, AFFILIATIONS

Technologies: Customer Relationship Management Software, Salesforce, Kronos Workforce Management, Microsoft Teams, ZoomInfo, Slack, QuickBooks, Yardi Senior Living Suite, PointClickCare

• Certifications:

PUBLISHED AUTHOR: Beyond The Tour, What You Really Need To Know About Senior Living Facilities

CERTIFIED DEMENTIA PRACTITIONER, National Council of Certified Dementia Practitioners

CERTIFIED VALIDATION WORKER (DEMENTIA COMMUNICATIONS), Naomi Feil Validation Method

Executive Board Member and Chief Operating Officer, American Senior Living, LLC

Served as Certified Dementia Practitioner and Certified Validation Worker

LICENSED TRAINER FOR THE POSITIVE APPROACH TO CARE, Teepa Snow

CERTIFIED EDEN ASSOCIATE, THE EDEN ALTERNATIVE

Board Member, ElderDay Day Center, Batavia

GRADUATE, DISNEY SERVICE FIRST UNIVERSITY

Affiliations: DIVISION OF GRADUATE AND PROFESSIONAL STUDIES, St Joseph's College • Member, curriculum development • created the first BS program for senior living management

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