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Pharmacy Technician Customer Service

Location:
Plumas Lake, CA
Salary:
$22 an hour
Posted:
April 26, 2024

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Resume:

CHRISTINA I. HOWELL – CPhT

Pharmacy Technician Certification Board Number: 10015740

**** ****** *** • Plumas Lake, CA 95961 • Mobile: 209-***-**** • ad5a06@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

CPR/BLS Certified; HIPAA and OSHA Compliance Training

Comfortable with calculations and non-sterile and aseptic compounding

Knowledge of medical terminology, generic and trade pharmaceutical names, laws and regulations

Can identify top 200 drugs by brand and generic name

Enjoy working independently or as a collaborative member of a healthcare team

Able to multi-task while providing exceptional customer service skills and working flexible hours

Microsoft Office (2003, 2007, 2010): Word, Excel and PowerPoint

Clerical skills: Type: 52 WPM; Ten Key: 8,600 KSPH

EDUCATION:

Associate in Applied Science Degree, Pharmacy Technology October 2013

Heald College, Roseville, CA – Accreditation by American Society of Health System Pharmacists

Phi Theta Kappa Honor Society

National Technical Honor Society

Academic Excellence Awards

GPA 3.93

Relevant Courses: Pharmacology for Pharmacy Technicians; Medical Terminology; Drug Classification; Community and Institutional Pharmacy; IV and Aseptic Techniques; Anatomy and Physiology

EMPLOYMENT HISTORY:

Appeals Coordinator, Lucent Health, Rancho Cordova, CA 11/2023-Present

Log Appeals into an appeal log accurately and work them accordingly to escalation

Log CMS demands into a log accurately and work them

Type up appropriate letters according to the discussion of the appeal

Document in QikLink the decision along with the accompanying document file from file hold

Upload files from mail to PDF format into file hold

Submit Appeals to the appropriate vendors-HST, Zelis, OccuNet, Fairos

Pharmacy Technician, Parkside Wellness and Compounding Pharmacy, Sacramento, CA 04/2019-05/2022

Compound tablets and powders into cream, liquid, or capsule form

Do mathematical calculations to make sure enough active ingredient goes into the end product

Process refills and new prescriptions in a timely manner

Clean station and hood according to compounding policies and procedures

Maintain compounding equipment by performing monthly deep cleaning and tightening of screws

Perform quality assurance checks on capsules, troches, animal treats, and suppositories.

Afterschool Activities Coordinator, Wheatland School District, Beale AFB, CA 09/2018-04/2019

Keep children safe

Supervise children playing kickball, 3 flys up, jump rope, play board games and video games

Taught children how to knit and crochet

Help them with homework

Have children learn to work through life problems with essential life skills

Pharmacy Technician, UC Davis Veterinarian Medical Teaching Hospital, Davis, CA 04/2016-07/2018

Received inpatient pharmacy training

Draw up injectable medications for inpatient clients

Draw up chemotherapy medications for Oncology

Receive clinician orders for outpatient medications and fill in a timely manner

Accurately mix, count and measure medications; maintain proper storage and security conditions for drugs

Fill ward stock, fill Omnicell machines, and restock pharmacy

Answer phones, transfer clients to the right department, fax refill requests, and call doctors to verify prescriptions or directions

Provide excellent customer service on the phone or in person

Pharmacy Technician, Beale AFB Clinic Pharmacy, Beale AFB, CA 03/2013-04/2016

Receive inpatient pharmacy on-site supervised training

Respond to routine inquiries on multiple products from members, providers and pharmacies

Perform accurate and timely processing of various data entry duties including enrollment applications

Maintain patient profiles, check all medications for expiration dates

Clean and help maintain equipment and sterilize glassware according to prescribed methods

Receive refill requests from clinic personnel, faxes or electronic renewal requests

Accurately mix, count and measure medications; maintain proper storage and security conditions for drugs

Interface with the physician, staff, and management to ensure resolution of prior authorization requests

Provide formulary alternatives, discuss pharmacy benefit coverage inclusions/exclusions when required

Pharmacy Technician Externship, UC Davis Medical Center, CUDA/CIVA, Sacramento, CA 08/2013-08/2013

Trained in intravenous preparation and unit dosing for Neo-Natal and Pediatrics Intensive Care Unit

Trained in compounding liquids, creams, ointments, caplets, gels and reconstituted oral liquids

Added and measured drugs or nutrients to intravenous solutions under sterile conditions to prepare intravenous (IV) packs under pharmacist supervision

Operate, fill Pyxis machines, and deliver merchandise to nursing stations

Pharmacy Technician Externship, UC Davis, Pavilion Pharmacy, Sacrament, CA 07/2013- 08/2013

Mixed pharmaceutical preparations according to written prescriptions, prepared compounding medications, filled syringes and mixed medications

Acquired pharmacy formulary knowledge and provided prescription fulfillment assistance

Maintained patient profiles, answered phones, and checked all medications for expiration dates

Utilized multiple company database programs for accessing member information

Maintained working inventory within departmental guidelines by reviewing stock levels

Dispensed in-patient and out-patient prescriptions and created prescription labels



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