Customer Service Food

FIONA SAKUN

*** * ***** **, ********, VA *****, 571-***-****, **********@*****.***

Skills Summary

Customer service industry worker offering almost 3 years of experience in food service with competencies in customer service, cash handling, inventory management, and multitasking. I am hardworking, enthusiastic, and eager to learn.

Experience

Starbucks

Shift Supervisor, December 2021- Present

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary during each shift

• Assists with new partner training by positively giving respectful and encouraging coaching as needed.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Missy BookSori

Group Leader, February 2021 – December 2022

• Create and adapt lesson plans according to student’s academic needs

• Instruct students both individually and in groups, using various teaching methods including lectures, discussions, and demonstrations

• Establish clear goals and objectives for students individually and in groups

• Establish and enforce rules for behavior and procedures for maintaining order in class

• Prepare students for later grades by encouraging them to explore learning opportunities and persevere with challenging tasks

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