Customer Service Specialist, Production Manager, Technical Director
Resume:
Joshua Raines
Rogers, AR *****
********@*****.***
A dynamic professional with over 5 years of experience across event production, AVL production, sales management, and customer service, demonstrating a unique blend of technical proficiency and leadership in creating engaging customer experiences. With a track record of implementing innovative solutions for inventory management and event production. This candidate excels in driving operational efficiency and exceeding sales targets. Passionate about leveraging technology to enhance live events, they are poised to bring a forward -thinking approach to delivering exceptional service and memorable experiences.
Work Experience
Freelance Stagehand/AVL Technician
Ozark Production Services - Bentonville, AR
March 2024 to Present
• Collaborate with the production company to build audio, video, lighting, and stage components of each event
• Loading in and out all necessary equipment, conducting repairs whenever necessary
• Support audio, video, lighting crews with any tasks necessary to set up for event
• Communicate with Production Manager and Lead Team members to ensure project requirements are all fulfilled
Volunteer Worship Leader
Fellowship Bible Church - Rogers, AR
March 2021 to December 2024
Orchestrated effective worship sets aligning with church schedules, enhancing spiritual engagement. Devised and distributed team schedules and music materials in advance, optimizing rehearsal efficiency. Participated in staff meetings, fostering a collaborative environment for service improvement. Implemented a feedback system with team and church members, driving service enhancements. Collaborated with AVL team to ensure high-quality worship service, enhancing congregational experience.
Led worship team, enhancing church service quality & member engagement, streamlined rehearsal schedules.
Problem-solving
Running sales and inventory reports
Scheduling
Setting standard for sales team
Training employees
Experienced
Providing premium customer service and sales experiences Managing communication between sales team and repair technicians Organizing rehearsals
Putting together worship sets
Creating schedules for the team members
Experienced
Sending out music ahead of time with planning software Store Manager
MegaByte Computer Center - Rogers, AR
November 2023 to March 2024
Spearheaded the recruitment and training of a high-performing sales team, fostering a culture of exceptional customer service
Implemented innovative inventory management strategies, resulting in streamlined operations and improved sales
Developed and maintained strong relationships with contract clients, ensuring their needs were met with utmost professionalism
Managed seamless communication between sales and technical teams, enhancing overall store operations
Drove store performance by setting high standards and effectively managing day-to-day operations Drove store to exceed sales targets by fostering a culture of exceptional customer service. Oversaw inventory management, ensuring optimal stock levels and reducing waste. Led by example to build a team focused on providing outstanding customer service. Production Technician
Fellowship Bible Church - Bentonville, AR
July 2023 to November 2023
Managed and supported technical production for Fellowship Bentonville Campus, ensuring smooth operations of worship venues, classes, and events. Led the design of Lighting, Graphics, Staging, and program audio for every service/event, enhancing the overall visual and auditory experience.
Spearheaded service preparation for Bentonville Campus, demonstrating strong leadership and organizational skills.
Played a key role in volunteer recruitment and training, fostering a healthy and collaborative team environment.
Contributed to Bentonville Media Resourcing tasks and collaborated on larger scale projects with the Central Ops Tech Production team.
Spearheaded AVL tech for events, enhancing Bentonville campus production quality. Conducted thorough AVL gear maintenance, ensuring optimal performance for events. Assistant Production Manager
avad3 Event Production - Lowell, AR
October 2022 to July 2023
Managed client-facing interactions and led individual projects to successful completion, ensuring timely delivery within budget constraints.
Scheduled and supervised technical rehearsals, resolving any issues prior to event commencement, ensuring smooth operation.
Oversaw comprehensive event production processes, including equipment unloading, setup, and post- event strike, enhancing operational efficiency.
Maintained quality standards of production output, conducting regular performance evaluations of personnel to foster a high-performance culture.
Initiated post-event client contact and secured all show records, demonstrating exceptional attention to detail and client service.
Efficiently led projects to completion, ensuring on-time, within budget delivery and high- quality output. Managed comprehensive production schedules, ensuring seamless event execution and client satisfaction.
Enhanced team performance through effective supervision and evaluation, fostering a collaborative work environment.
Streamlined event production processes, introducing efficient methods for issue resolution and technical rehearsals.
Pioneered post-event strategies, ensuring swift footage upload and equipment management for enhanced future events.
Drove event success, ensuring seamless execution and client satisfaction as Assistant Production Manager.
Partnering with AVL team
Managing AVL technical production
Managing campus engineering support
Ensuring output meets quality standards
Scheduling recurring client meetings
Overseeing compensation for freelance workers
Creating production schedules/ROS for events
Scheduling meals for onsite crew
Calling the show according to the ROS
Initiating contact with client
Store Manager
MegaByte Computer Center - Rogers, AR
March 2021 to October 2022
Spearheaded the recruitment and training of a high-performing sales team, fostering a culture of exceptional customer service
Implemented innovative inventory management strategies, resulting in streamlined operations and improved sales
Developed and maintained strong relationships with contract clients, ensuring their needs were met with utmost professionalism
Managed seamless communication between sales and technical teams, enhancing overall store operations
Drove store performance by setting high standards and effectively managing day-to-day operations Drove store to exceed sales targets by fostering a culture of exceptional customer service. Oversaw inventory management, ensuring optimal stock levels and reducing waste. Led by example to build a team focused on providing outstanding customer service. Education
Diploma
Rogers Heritage High School at Rogers
2008 to 2010
Skills
• Project Leadership
• Event Planning
• Business Development
• Pricing
• Team management
• Store management
• Custodial experience
• Restaurant experience
Certifications and Licenses
Driver's License
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