Warehouse Associate Customer Service
Resume:
Michelle M. Russell
*********@*****.***
Highly focused, analytical, and extracting contributor with a progressive history of achievement managing complex programs and departments. Possesses the ability to maximize operations while reducing costs, contributing directly to bottom line revenue and profit growth. An effective relation builder and troubleshooter, with strong emphasis on monetary management.
EXPERIENCE
2021 – 2023
Fulfillment Center Warehouse Associate - Packer
Amazon
Receive and put away inventory, get customer orders ready and pack them up, load boxes onto trucks for shipment, use scanners to read bar codes on boxes, view prompts on screens and follow directions for some tasks, troubleshoot problems, ensure product meets quality requirements.
2021 – 2021
Postal Service Employee
Baltimore City Postal Service
PSE MPCs perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations. ... PSEs may be required to manage heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers.
2006 – 2021
Station Cleaner
New York City Transit Authority
Maintain and upkeep New York City Transit stations including but limited to the bathrooms, subway steps and platforms. Operation of heavy-duty Clarke cleaning machine.
Held the role of Shop Stewart, from 2006 to 2016 as a facilitator and a mediator. To help resolve issues between management and labor. Provided information and news from union leadership to union members.
2006 – 2022
Tax Preparer
MMR Income Tax Services
Sole proprietor performs many accountings, customer service, and organizational tasks to help maintain the financial health of my clients.
oInforming clients and/or employers on the tax preparation process.
oCollecting relevant financial records, including pay stubs and income statements.
oInputting data from financial records into tax return software or databases.
oUsing applicable federal, state, and local tax law to determine deductions and how much each client will pay or earn on the return.
oCompleting and filing tax documents with appropriate agencies, like the IRS, state, and local government entities.
oActing as a representative for clients with applicable agencies as required.
2004 – 2005
Administrator
Albert Einstein College of Medicine
Directed and administered WHI budget. Monitored adherence to internal and external administrative guidelines, including NIH and other outside agencies. Supervised all full-time and part-time staff. Collaborated closely with the Director of Research and Clinical Manager.
oCoordinated space allocations.
oOrdered laboratory supplies and equipment.
oNegotiated with outside vendors regarding materials, services, and fees.
2000 –2003
Credentials Assistant
Columbia University
Organize, maintain, and manage student file request payments via check and/or credit card. Ensure files are not released until payments are cleared and credited. Created and managed student accounts. Maintained strict confidentiality of all documents and transactions, managing 200-400 requests per day.
oEntered all payment data and prepared Summary Reports.
oManaged all purchasing and inventory management for the office.
oTrained new hires and monitored their performance.
EDUCATION
2005
MMS, MASTER OF MANAGEMENT STUDIES
colorado tech university - online
2001
BAA, Business Administration
AUDREY COHEN COLLEGE
SKILLS
oResults Oriented
oSelf-Directed
oResolute Collaborator
oStrong Interpersonal and
Communication Skills
oCertified Tax Preparer
oExcellent Planner and Coordinator
oCritical Thinker
oMultiple Task Management
References Available Upon Request
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