Customer Service Representative
Resume:
March 2016-September 2018
Brittney Mitchell
*** ******* ** *** ** Waynesboro, Mississippi 39367 251-***-**** • *********************@*****.***
Summary
Dedicated and versatile professional with a proven track record in customer service and claims processing. Possessing exceptional interpersonal skills, attention to detail, and a commitment to providing outstanding service to customers and patients. Adept at handling inquiries, resolving issues efficiently, and ensuring a positive experience for all stakeholders. Seeking opportunities to leverage expertise in customer service and administrative tasks to contribute to the success of a dynamic team in a medical or customer service environment.
Certification
● Texas All Lines- Adjuster License
Experiences
Independent Claims Adjuster- Pilot Catastrophe
Mobile, Alabama
● Conduct thorough investigations into insurance claims to assess damages, liabilities, and coverage eligibility.
● Evaluate policy terms and conditions to determine the extent of coverage applicable to each claim.
● Interview claimants, witnesses, and relevant parties to gather information and evidence for claim assessment.
● Negotiate settlements with claimants, attorneys, and insurance companies to reach fair and equitable resolutions.
● Provide exceptional customer service by effectively communicating with claimants, addressing concerns, and guiding them through the claims process. Customer Service Representative- SaviLinx
Hattiesburg, Mississippi
● Managed inbound and outbound calls in a high-volume financial services call center, assisting clients with inquiries, account updates, and transactions.
● Provided exceptional customer service by resolving issues, answering questions, and offering guidance on financial products and services.
● Participated in ongoing training sessions to stay current on industry regulations, product knowledge, and customer service best practices.
● Achieved and exceeded performance targets, including call quality metrics, average handling time, and customer satisfaction scores.
Customer Service Representative- Walmart Neighborhood Market Mobile, Alabama
● Provided exceptional customer service by assisting shoppers with inquiries, locating merchandise, and resolving complaints promptly and courteously.
● Operated cash registers accurately and efficiently, processing transactions, handling cash, and balancing registers at the end of each shift.
● Maintained a clean and organized work environment, including restocking shelves, arranging displays, and ensuring aisles were free of obstructions.
● Adapted quickly to changing priorities and high-pressure situations, remaining calm and focused while multitasking to address customer needs effectively. 2006
Education
High School Diploma
C. F Vigor High School
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