Project Management Continuous Improvement

DENISE FORTNER KNAPMAN

West Allis WI

*****************@*****.*** / 414-***-****

SUMMARY

Accomplished, motivated, and bold leader with education and experience in business improvement, operational leadership, strategic vision, critical thinking, innovative solutions, and multifaceted collaboration in fast-paced environments. Assist in defining vision, developing strategies, and driving continuous improvement. Career track includes a contribution to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization. Willing to relocate for the right career path.

SKILLS

Strategic Vision

Business Management

Business Improvement

Organizational Effectiveness

Proven Leadership

Strategic Direction

Project Management

Executive Leadership

Executive Operations

Financial & Business Acumen

Cost Analysis and Savings

Profitability and Revenue Generation

Revenue Forecasting

Business Leadership

Performance Assessment

Budget Control

Goal Setting

Management Team Building

Process Improvements

Decision Making

Staff Development

Financial Statement Review

EXPERIENCE

Operations Director / Homestead Realty Inc - Wauwatosa, WI 08/2021 - Current

Manage comprehensive day to day and routine operational leadership to drive business growth and exceed all goals and objectives.

Collaborate with a diverse and talented team of leaders to implement processes and procedures and enact corrective actions to improve quality.

Track and monitor all budgets, forecasting, capital improvement, and resource allocations.

Meet and achieve team goals through training plans, coaching, performance management to deliver benefits and align company resources.

Oversee comprehensive change management across multiple business areas to drive comprehensive improvements.

Document processes per company regulations and guidelines to maintain consistency.

Utilize proven and demonstrated knowledge of the field to establish goals, oversee performance, and improve sales strategies, including increasing sales by $18M+.

Drive comprehensive strategic vision, planning, and organizational effectiveness to streamline operations.

Recruit, hire, and train a high functioning team to establish key internal processes.

Direct a high performing and competent team of Mortgage Loan Officers, Real Estate Agents, and Office staff to drive business growth and generate positive revenue.

Work directly with business owners and leaders to mitigate risk.

Worked with sales team to identify business development opportunities and determine client product needs.

Rolled out marketing strategies that promoted product branding tactics and optimized public recognition.

Owner/CEO / Rose Business Improvements - Leicester, RI 01/2010 - 01/2021

Built and sustained a profitable business, including all marketing, financial operations, and improvements.

Oversaw comprehensive routine operations, including day-to-day activities, delegating workload, and workflow optimization.

Realized growth of $12M+ in revenue during the first year of tenure.

Provided world-class client service as an advisor and consultant to assess needs and propose solutions.

Trained and mentored a talented team to drive core business operations.

Ensured proper resolution of daily sales operations, returns, and financial reporting.

EDUCATION AND TRAINING

Ph.D.: Psychology 05/1998

University Wisconsin

CERTIFICATIONS

Neuro-Linguistic Programming

Project Management Professional

Six Sigma Blackbelt

EXPERIENCE

Circle of Trust

Co-Founder

Environmental Mobile Control

Head of Quality and Performance

Sitel UK

Head of Customer Experience

Shepherd Stubbs UK

Branch Manager

ATS Euromaster

Tele-Business Manager.

Randstad

Recruitment Consultant

Lowestfare.com

Product Manager / Dual Supervisor Contact Centre

Rose Entertainment

Owner / CEO

Icahn Enterprises

Business Consultant

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