Program Coordinator Service Delivery

CHANDRA L. JOHNSON-MALONE

510-***-**** *****************@*****.***

Professional Objective:

Seeking a position within a stable institution where I can use my skills to benefit the organizations growth. A position that will enable me to use my strong organizational skills, educational background, interpersonal skills, with the ability to display my knowledge of computer systems and their software applications.

PROFESSIONAL EXPERIENCE:

2021 - 2022 Contra Costa College – Campus Wide Tutoring San Pablo, CA.

Program Coordinator

•Develop online tutor training modules.

•Managed the daily operations of the tutoring program that provided academic support to several different subjects and students.

•Create, manage, and maintain schedules for all tutors.

•Recruit, Interview, hire, and train embedded and online tutors.

•Maintain contact information for more than 50 – 85 tutors for both online and embedded tutoring. Readiness Assessment planning and execution.

•Identify students’ needs and refer to other departments, social service agencies and categorical programs when appropriate.

•Maintain SARS data for student and tutor course enrollment for the school term.

•Set up and maintain a database system for monitoring and reporting on the number tutors, student their needs and effectiveness of service delivery for program improvement purposes.

•Data driven decision making.

•Create and maintain a comprehensive program calendar that included all meetings, events, classes, and workshops.

2019 – 2021 Laney College – DSPS Oakland, CA.

Adv. Staff Assistant – Instructional Assistant IV- SAS Assessment Specialist

•Developed/implemented a project plan and engaged in activities to prepare the SAS Laney testing lab for Virtual and In-person student testing.

•Assist and developed the Laney DSPS services for Students and staff.

•Maintained and created documentation for Laney SAS which includes psychological, medical, academic/educational assessments, and accommodations for students within the California State and Title 9 guidelines.

•Readiness Assessment planning and execution.

•Identify students’ needs and refer to other departments, social service agencies and categorical programs when appropriate.

Maintain SARS grid for student appointments and Counselor schedule for the school term.

Set up and maintain a database system for monitoring and reporting on the number students with disabilities, their needs and effectiveness of service delivery for program.

Data driven decision making.

Implemented and evaluated key systems and workflows that connected the critical information which provided the counselors with critical student information to complete the student accommodations.

Communicate effectively with the Dean and all other staff to ensure the continued successful operation of the Office.

2014 – 2018 Laney College – Assessment Center

Oakland, CA.

Sr. Clerical Assist. - Staff Assist. - Student Personnel Services Specialist

•Proctored; New/Returning, ESL and Special Groups of students in measuring skills for Math and English evaluation.

•Develop Assessment schedule regarding matriculation (SSSP) related activities as it refers to assessment.

•Provided students with program information of that will ensure their educational success.

•Coordinate, collect and maintain confidential student information based on title 9 regulations and data for matriculation (SSSP), research/evaluation and MIS purposes.

•Assisted in the training of hourly employees for office, assessment lab and student support.

•Provided clerical, technical and office assistance to the operations and management of the assessment center.

•Implemented and evaluated key systems and workflows that connected vulnerable systems with critical services across a wide span of multi-disciplinary, multi-sector, community-based organizations to implement AB705 and its processes.

•Assisted in the delivery of supportive Student Services with the ability to record and provide information to students regarding the community college process, orientation, and assessment.

•Supports cross-sector peer learning collaborative participants in using the collected data to identify social determinants and support the educational planning.

•Scheduled student appointments in the SARS system and counseling.

•Completed the APU (Annual Program Update) for the Laney College Assessment Center.

•Update the Laney College Assessment Website through WordPress

•Communicate effectively with the public, staff, students, administrators, and other contact persons with use of discretion and excellent judgment.

2012 – 2014 Laney College - Workforce Development Program Oakland, CA.

Clerical Aide II

Provides clerical, technical and office assistance to the operations of the Cal/WORKs/EOPS/CARE programs.

Assists in the delivery of supportive Student Services with the ability to record and provide information to students regarding the community college process, orientation, assessment, and intake process.

Provides peer support to students regarding county/ program requirements for maintaining support services and assists the program coordinator in updating student and program information.

Schedules student appointments in the SARS system for Cal/WORKs counseling and

support services.

Coordinates confidential student information and assists in the accurate maintenance of student files and data entry in the program’s database.

Communicates effectively with the public, staff, students, administrators, and other contact persons with use of discretion and good judgment.

2004 – 2011 AT&T

San Ramon, CA

Adv. Business Customer Service and Sale Representative II

•Performed excellent customer service and sales for new and existing AT&T in-bound business customers.

•Assisted customers with small to mid-size businesses to maintain and upgrade their office technology and productivity software.

•Coordinated and processed accounts and billing while offering the most cost-effective features for customers.

EDUCATION & CERTIFICATION:

Master of Business – Management & Leadership.

National University

Graduated: October 2020

Bachelor of Arts - Business Administration

Holy Names University

Graduated: August 2016

Associate of Arts - Management Supervision

Laney College

Business Administration

Graduated: May 2014

Certification - Basic Hazardous and Waste Materials

DOE Transportation Mgt. Div.

Washington, DC.

Received: July 1993

OTHER QUALIFICATIONS:

Excellent Oral and Written Communications skills

Excellent Customer Service and Interpersonal skills

Knowledge of Project Management and procedures Advanced in Microsoft Word, Excel, Projects, and PowerPoint

Reference:

AVALABLE UPON REQUEST

Contact this candidate