Customer Service Property Manager

Michelle Cruz-Woodworth

*************@*****.*** 219-***-**** Valparaiso, IN

SUMMARY

Seeking Apartment Manager role with 9 years of property management experience. Skilled in customer service, team leadership, and financial oversight from tenure as Assistant Property Manager at Marbern Apartments. Holds an AAS in Business Management, adept at enhancing tenant satisfaction and maintaining operational efficiency. WORK EXPERIENCE

Valparaiso Care and Rehabilitation Nursing Facility Certified Nurse Assistant Aug 2019 - Present

• Foster positive rapport with residents, enhancing their emotional and psychological well-being.

• Conduct comprehensive evaluations of patient physical and mental health based on medical histories.

• Facilitate effective communication with patients regarding their care and treatment plans. Marbern Apartments Buena Park, CA

Apartment Assistant Property Manager Jan 1997 - May 2000

• Delivered high-quality customer service, addressing in-person and phone inquiries, and coordinated scheduling with vendors for service calls.

• Managed the workflow of work orders, ensuring accurate tracking and timely receipt of parts, while upholding an organized filing system.

• Maintained financial integrity by accurately recording transactions into the accounting system, supporting the company's fiscal operations.

VictorianBay Resort Monticello, IN

Resort Manager Jan 1996 - Dec 1996

• Enhanced guest satisfaction by consistently providing constructive feedback and training to staff, ensuring the team met and exceeded service performance expectations.

• Developed and introduced innovative improvements to resort amenities, elevating the overall guest experience.

• Initiated and oversaw improvements in service standards and property maintenance, demonstrating a commitment to excellence in hospitality.

EDUCATION

DeVry University

Associate of Applied Science in Business Management, Business Management Jun 2021

SKILLS

Office Management • Customer Service • Teamplayer • Rental Management • Enthusiastic • Rental Clean Outs