Customer Service Criminal Justice

Stacy E. Mann

*** ****** ** ******: 920-***-****

Horicon, WI, 53032 *******@*****.***

Education

**/**** – 11/2019 Ashford University

Bachelor of Arts Program

Sociology and Criminal Justice

Major GPA: 3.97

01/2005 – 05/2007 Fox Valley Technical College, Appleton, WI Applied Associate Degree in Criminal Justice.

60+ Hours Experience with Internships Including Ride Alongs Hands on Training Courses

Certifications

Jail Officer Recruit Academy

Fox Valley Technical College, Appleton, WI

Completed 02/2021

Wisconsin OC Certification

Fox Valley Technical College, Appleton, WI

Issued 02/2021

First Aid CPR Fox Valley Technical College, Appleton, WI Issued 02/2021

Taser X26 Certified Axon Academy, West Bend, WI

Issued 01/2021

Wisconsin Police Recruit Academy

Fox Valley Technical College, Appleton, WI

Completed 01/2007

Work Experience

Crisis Intervention Specialist Washington County, West Bend WI 02/2022 – Present

Providing Critical Resources and Support to Individuals in Crisis Collecting Data and Using it to Make Informed Decisions Regarding Individuals and Populations Coordinating Legal Intervention, Outreach, Referrals, Services, and More Assessing Patients to Determine Their Needs

Correctional Officer Washington County Jail, West Bend, WI 04/2020 – 02/2022

Maintain Inmate Control and Safety

Recording and Document Inmate Activity

Effective Communication in Deescalating Situations Applied Safety Dynamics and Procedures Within Jail Protocol Armored Security Guard Thillen’s Inc, Slinger, WI

12/2019 - 04/2020

Operation of Armored Vehicle

Oversee Safe Pick-up and Deliver of Cash and Valuables Accurate and Efficient Cash Accountability

Operating with Precision and Professionalism

Package Handler & Services

05/2016 – 02/2020 United Parcel Services, Elm Grove, WI Loading and Unloading Package Trailers/Semis

Precise Package Handling and Sorting

Individual Zip Code Understanding

Package Servicing

Working With a Small Group of Employees as a Team

Bartender

05/2018 – 01/2020 Water Street Pub, Menomonee Falls, WI Bartending While Ensuring Patron Safety

Maintain Bar Back Duties and Responsibilities

Effective Bar Closing Measures

11/2015 – 05/2016 Stay at Home Mom

Lead Sales

06/2015 – 11/2015 Dollar General, Watertown, WI

Execute superior customer service.

Truck unload and sales floor stocking.

Key holder responsibilities, including open and close store procedures. Ad and sales management.

Stay at Home Mom

07/2010 – 06/2014 Stay at Home Mom

Office Manager and Customer Service

10/2009 – 07/2010 Sunburst Apparel, Hartland, WI

Execute superior customer service.

Provide accurate product information to customers. Effectively enter customer store orders and provide efficient follow up. Maintain a neat and organized work environment.

Customer Service Representative

09/2007 – 10/2009 M&I Bank, Hartland, WI

Execute superior customer service.

Accurately manage a cash drawer.

Recognize customer’s needs of additional products. Refer customer's to the appropriate departments when necessary. Customer Service Representative

05/2007 - 09/2007 EZ Money, West Allis, WI

Execute superior customer service.

Accurately process monetary signature loans.

Ensure loan documentation detail is complete and accurate. Loss Prevention Investigator

10/2005 - 12/2006 Shopko, Neenah, WI

Protect store assets through shrink and safety measures. Conduct store monetary and physical product audits. Computer skills well performed, including word documentation. Operate closed circuit television equipment.

Ground and VIP Security

Summer - 2008/2009 Alpine Valley, East Troy, WI

Effectively maintain grounds security at gate entrances. Assist with general crowd control.

Help assist in the safety of the performers.

Ensure patrons follow theater policies.

References provided upon request.

Contact this candidate