Customer Service Call Center

Tina Long

Lockbourne, OH

CSR Experience

*+ Years

Call Center

4+ Years

Number of calls

**-**+ calls per Day

Typing Speed

60wpm.

Internet Speed (Hard wired)

5G Internet speed.

Interview Availability

Flexible

Comfortable to turn on Camera while training

Yes

Vacation Plans

No

Summary:

Experienced Customer Service representative working with call center and highly experience in answering 50-60+ incoming/ougoing calls from a specific client and update account status records and collection efforts.

Responsible for keep records of all conversations in our call center database in a comprehensible way ringing up customers in a timely manner and guaranteeing high level of customer service.

Expertise in maintain good client’s relationship and managing Store daily reports, cash control, banking, inventory control, payroll, scheduling, interviewing, hiring, training, supervising, motivating employees.

Helping customers with gas, lottery, Phone cards, Money Orders, loading prepaid credit cards and SNAP transactions.

Education:

High School Diploma from Hilliard Davidson High School, Hilliard, OH.

Skills:

MS - Office Suite.

Organizational Skills.

Basic Computer Skills.

Microsoft Word.

Excel.

Customer Service Representative.

Retail Sales.

Direct Sales.

Call Center.

Phones.

Wiki Systems.

Management Experience.

Typing.

Time management.

Computer literacy.

Customer service.

Cash Handling.

Communication skills.

Work Experience:

Epiq, Dublin, OH Dec 2023 - May 2024

Customer Service Representative

Answering 50-60+ incoming/ougoing calls from a specific client.

Following scripting and processing payments.

Update account status records and collection efforts.

Report on collection activity and accounts receivable status.

Take actions to encourage timely debt payments.

Process payments and refunds.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Manage large amounts of inbound and outbound calls in a timely manner.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

EssilorLuxxotica, Groveport, OH May 2023 - Aug 2023

Customer Service

Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Utilized active listening skills and asked open-ended questions to ascertain customer call needs.

Implemented company processes to effectively resolve customer service issues.

Used RF gun to pick eyeglass lenses and contact lenses for online and store orders.

ProLogistix, Beautycounter, Lockbourne, OH Nov 2022 - May 2023

Customer Service

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Pick and pack carts that hold anywhere from 12 to 24 boxes for orders. Use RF guns to scan beauty products picked.

Occasionally picking carts that had multiple items picks that were single item orders.

Eldorado Scioto Downs, Columbus, OH Dec 2021 - Apr 2022

Customer, Cashier

Greeting patron and helping with their need when they came to the cage.

Advising patron of current event and activities going on in casino.

Creating new player accounts updating & printing card.

Validating slots vouchers and exchanging for money.

Processing cash advances and electronic check cashing.

Gap Inc., Groveport, OH Aug 2021 - Nov 2021

Customer Service

Greeting patron and helping with their need when they came to the cage.

Advising patron of current event and activities going on in casino.

Creating new player accounts updating & printing card.

Validating slots vouchers and exchanging for money.

Processing cash advances and electronic check cashing, packing multiple item and single items orders.

Induction- placing items on the line that send items to sorter.

Sorting items from sort bins into orders and giving to packers.

XPO Logistics, Groveport, OH Jun 2019 - Nov 2021

Customer Service

Confirming items in orders to their Invoice, printing labels and then packaging the orders and sending them to be shipping via conveyor belts.

Pick - Finding items in warehouse for orders in the waves. Placing picking labels on items and sending to packing via conveyor belts.

Hospital worker- short shipping -confirming items on the packed order to their invoices and then.

Process the missing/short item to be removed from the invoice in computer system.

Reprinting invoice and labels and repacking order to ship out to customer.

LPN Processor -Scanning loose items back into inventory and placing new UPC labels on items.

Spartan Logistics, Lockbourne, OH May 2021 - Jul 2021

CSR - Customer Service Representative

Receptionist - answering phone, creating & returning emails, greeting guests, leading morning call, billing, payroll for temporary employees.

Warehouse clerk- checking drivers in & assigning dock position, billing out drivers, assigning employees, picking & loading assignments, maintaining daily schedules.

XPO Logistics, Grove City, OH Aug 2019 - May 2021

Warehouse Associate

Worked many kinds of assignments.

From pick/pack, filling orders, replenishment, stocking, measurement of products and production lines.

McKesson, Grove City, OH Feb 2020 - May 2020

Associate Material Handler

VA Department- pick, pack, labeled and then palletizing orders for liquid nutrients for feeding tubes to go to VA clients.

Put away return merchandise.

Tape together boxes and keep them stocked up for packer.

Mast Global/Victoria's Secret, Reynoldsburg, OH Nov 2019 - Dec 2019

Customer Service

Picking - Using their "Jennifer" voice picking program to locate items in warehouse for orders in the waves.

Placing picked items in correct totes then send totes to pack via conveyor belts.

Safelite Auto Glass, Dublin, OH Jun 2019 - Jul 2019

Customer Service Associate

Retail assistance and account help. Assistance in finding items online.

Helping with returns and getting correct item sent out.

Also escalating calls to supervisors when needed.

Handled 30-40 calls a day Excel, word, teams were used.

Answer inbound calls - file insurances claims to have repairs and replacement for damaged windshields fixed 7 scheduled appointments.

Hollywood Casino, Columbus, OH Aug 2018 - Apr 2019

Customer Service

Greeting patron and helping with their need when they came to the cage.

Advising patron of current event and activities going on in casino.

Creating new player accounts updating & printing card.

Counting casino chips and exchanging for money.

Validating slots vouchers and exchanging for money.

Processing cash advances and electronic check cashing.

Processing chips in poker cage.

Performed customer service surveys.

Restoration Hardware (Call Center), West Jefferson, OH Nov 2014 - Mar 2018

CSR - Customer Service Representative

Clients’ relationship: Receiving inbound calls from Clients & Galleries

Placing & editing clients order ranging from $1.00 - $50,000.00 +

Coordinating merchandise deliveries with our partners' delivery agents.

Design consultant- explaining the product & offer my personal opinion at Client Request.

Processing exchanges and returns on clients' order ranging from $1.00 - $50,000.00 +

Backend Support Helper: When the need arise processed WREF (refunds) and CCD callouts.

Always available to provide feedback and answer questions from fellow peers.

Well versed in many common computer programs used in business world - DOS, Word, Windows, Google, Email, Excel etc.

Ability to understand & use RH operational systems (Sales Force, CW, Concierge, WIKI & Reston net).

Served on Activity Committee in 2015.

CIRCLE K - Columbus, OH Oct 2011 - Sep 2014

Customer Service

Helping customers with gas, lottery, Phone cards, Money Orders, loading prepaid credit cards and SNAP transactions.

Cleaning, Stocking and ordering inventory.

Managing Store: Daily Reports, Cash Control, Banking, Inventory Control, Payroll, Scheduling, Interviewing, Hiring, Training, Supervising, Motivating employees.

Tobacco and Alcohol Control per State and Federal regulations

Helping customers with gas, lottery, Phone cards, Money Orders, loading prepaid credit cards and SNAP transactions.

Cleaning, Stocking and ordering inventory.

Helping Manager with Daily Reports, Cash Control, Banking, Inventory Control, Payroll.

Acting Store Manager on weekends and when Store Manager was on vacation.

Tobacco and Alcohol Control per State and Federal regulations.

Contact this candidate