Customer Service Production Manager
Resume:
Rachel Harper
Manager
Reddick, FL *****
************@*****.***
I am a cancer survivor who is excited about being able to begin a new adventure in the workforce. I am looking for long-term employment with a growing company. I am a dependable, hard working, multi- tasker who has a positive attitude. I am a quick learner with a team work attitude ready to lead my new company into a bright future!
Authorized to work in the US for any employer
Work Experience
Production Manager
Certified Roofing Solutions, LLC - Ocala, FL
September 2022 to Present
I handle all aspects of production. From job scheduling, file review, crew payroll, ordering of materials, all customer contact while job is in progress. I invoice and have my PM collect $ on final walk through. I schedule all inspections. I schedule all wind mitigations. Have contact with insurance companies. I help with inventory control inside our warehouse along with permitting issues that arise. I have vast computer knowledge.
Store Manager
Circle K - Reddick, FL
October 2015 to Present
I work any shift I am needed. I have a great attitude and customer service heart. I am a top seller and have more than doubled sales for this store location in the 5 years I've managed this store. I have a stellar attendance record along with one of the highest retention rates in our business unit. I close out the daily till & handle all banking and other financial responsibilities that this position requires. This includes all inventory audits, as well as all video review. I conduct all interviews for my location as well as all second interviews for my sister stores. I handle all new hire training for all locations as well as onboarding practices. I resolve all personnel issues for my store, & also make sure that safety standards and needed paperwork are completed and up to date to meet all company standards. Billing& Coding Supervisor
Nature Coast Hospital - Williston, FL
2008 to 2011
Responsibilities
I oversaw all patient charges and payments
Reviewed all patient charts for correct documentation Made corrections to all charges for in-patient, ER,&diagnostic tests before electronically billing them Reviewed all patient insurance information& gained necessary authorizations Held weekly/monthly staff meetings
Posted all patient and insurance payments
Reconciled accounts
Sent out past due billing notices
Did all daily reports and ran daily close procedures Kept petty cash drawer/records
Answered all patient questions regarding insurance and payments Spoke to insurance companies to resolve problems
Accomplishments
I helped develop the new software we began using to allow for electronic billing and payments, along with medical records.
I resolved a large deficit in the past billing practice Skills Used
CPT&ICD-9 coding
Customer service and communication skills
Leadership qualities
Knowledge of computer programs
Mathematical and statistical analysis
Billing Specialist II
Ocala Oncology - Ocala, FL
2005 to 2008
Responsibilities
Posted all hospital charges
Posted all patient charges and payments
Reviewed charts for correct documentation
Answered multi phone system
Answered all patient insurance and billing questions Got authorization for procedures and medications
Did monthly and daily reports
Reviewed rejected charges for corrections
Sent out all needed documentation for insurance companies Spoke to insurance companies to resolve problems with patient charges, authorization, etc Accomplishments
I'm a certified coding and billing specialist
I have a vast knowledge of medical billing and coding including medication& IV codes, CPT&ICD-9 Codes along with modifiers
I have a great repor with patients and staff
I'm CPR certified
Skills Used
I have great computer and mathematical skills
I have a vast knowledge of Windows based software, Excel, Outlook, Power Point,&Intergy medical software
I have great customer service and communication skills Front Desk clerk
Dr.Nagda - Ocala, FL
1997 to 2002
Responsibilities
I posted patient charges and payments
Answered multi phone system
Scheduled all patient appointments
Answered all patient questions
Filed patient charts&made all New patient charts
Called all patients for appointment reminder
Reconciled the cash drawer daily, along with running&printing all reports Ran system close each day
Scheduled surgical procedures for doctors each week Posted all hospital charges
Made on-Call schedule
Accomplishments
I had a great repor with our patients. I helped keep the office running smoothly on a daily basis Skills Used
I can type 50+wpm proficient in all Windows based software;such as: Excel, word, power point, outlook,
& interchangeable medical software
I have great customer service and communication skills Education
Certified in Medical billing&coding
Ultimate Medical Academy-Tampa - Tampa, FL
2005 to 2006
High School Diploma
Forest High School
1995
Skills
• Communication skills
• Databases
• Microsoft Office
• Medical collection
• QuickBooks
• ICD-10
• ICD-9
• Payroll
• Vital signs
• Customer service
• Microsoft Excel
• Leadership
• Hospital experience
• Medical records
• Microsoft Word
• Microsoft Outlook
• EMR systems
• Medical coding
• Store management
• Medical receptionist
• CPT coding
• Statistical analysis
• Medical scheduling
• Filing
• Microsoft Powerpoint
• Insurance verification
• Medical billing
• Anatomy knowledge
• Employee orientation
• Computer operation
• Physiology knowledge
• Math
• CPR
• Basic IV
• Windows
• Sales
• Front desk
• Account reconciliation
• Interviewing
• Medical office experience
• Cashiering
• Driving
• Organizational skills
• Stocking
• Cash handling
• Food preparation
• Administrative experience
• Medical Terminology
• General Ledger Accounting
• Data Entry
• HIPAA
• ICD Coding
• Quality Assurance
• Phone Etiquette
• Management
• Medical terminology
• EMR systems
• Ob/Gyn
• ICD-10
• ICD-9
• Medical coding
• Revenue cycle management
• ICD coding
• Documentation review
• Anatomy knowledge
• HIPAA
• Accounts receivable
• Hospital experience
• Vital signs
• Training & development
• Quality assurance
• Front desk
• Payroll
• Customer service
• Windows
• Accounting
• Databases
• Balance sheet reconciliation
• Supervising experience
• Cash handling
• Construction
• Project coordination
• Office management
• Google Docs
• Retail sales
• QuickBooks
• Store management
• Cash register
• CRM software
• Medical records
• Leadership
• Account reconciliation
• Interviewing
• Customer relationship management
• Physiology knowledge
• General ledger reconciliation
• General ledger accounting
• iOS
• Inpatient
• Communication skills
• Data entry
• Accounting software
• Medical billing
• Typing
• Medicare
• Contracts
• Transportation planning
• Dispatching
• Phone etiquette
• Management
• Organizational skills
• Time management
• Customer support
• Outpatient
• CPT coding
• Office experience
• Microsoft Excel
• Analysis skills
• Statistical analysis
• Medical office experience
• Medical collection
Certifications and Licenses
Certified Professional Coder
December 2001 to Present
Medical Billing Certification
April 2008 to Present
Medical Coding Certification
Certified Coding Specialist
December 2014 to Present
Assessments
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Punctual/On-Time
People Person
Good Listener
Computer proficient-Windows based software: Excel, Outlook, Power Point, MS word, etc Can type 50+wpm
Great communication and customer service skills
Team player
Contact this candidate