Front Desk Night Auditor
Resume:
Patricia Augafa
Customer Service Representative
Anchorage, AK 99504
***************@*****.***
Willing to relocate to: Anchorage, AK
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Historic Anchorage Hotel - Anchorage, AK
February 2022 to Present
Create and edit hotel reservations on Room Master system. Offer sightseeing guidance to tourists. Other duties as needed.
Accounting Clerk II
Sheraton Anchorage Downtown - Anchorage, AK
October 2021 to February 2022
Daily Income Audit. Food and Beverage tips and gratuities. Airlines reservations. Other duties as needed. Night Auditor
Comfort Suites - Anchorage, AK
September 2021 to December 2021
Check in/out guests via Choice Advantage system. Close out daily hotel transactions (Audit). Verifying till counts, daily food/gift shop inventory. Other duties as needed. Night Auditor
Home 2 Suites by Hilton - Anchorage, AK
February 2020 to September 2021
Night Auditor. Check in / out guests on Hilton OnQ reservations system. Inform guests on perks of becoming a Hilton Honors member. Receive payments for guest reservations via direct billing, credit card, or cash payments. Offer suggestions on tour company tours, sightseeing adventures, restaurants, and other tourist attractions in Alaska. Daily close out of Hotel transactions. Front Desk Agent/Night Auditor
Homewood Suites by Hilton - Anchorage, AK
August 2019 to February 2020
Relief night auditor and front desk agent. Check in / out guests. Receive payments via credit card or cash. Handle guest requests / complaints in a professional manner. Other duties as required. Reservations Agent
ABC Motorhome & Car Rental - Anchorage, AK
June 2019 to August 2019
Create reservations for guests requesting either a RV or car rental by e-mail. phone, or in person. Check in / out said units. Inspect and give detailed walk through of rentals to maximize guest experience while renting our units. Receive payments in various forms. Deal with customer complaints in tactful manner. Night Supervisor
Creekwood Inn Motel & RV Park - Anchorage, AK
October 2006 to June 2019
* Check in / check out guests into designated rooms on Inn Quest Room Master reservation system.
* Address guest concerns and responding appropriately. Solicited feedback during interactions with guests during check outs. Replying to guest reviews on various websites.
* Analyzed night audit daily reports for accuracy and discrepancies. Verified personal and payment information on guest accounts were complete and accurate.
* Preparing cash bank deposits, change orders, and dropping off to financial institution.
Education
High School Diploma
Bartlett High School - Anchorage, AK
Skills
• CSR
• Customer Care
• Call Center
• Customer Support
• Auditing
• Cash Handling
• Front Desk
• Guest Services
• Night Audit
• Upselling
• Laundry
• Accounting
• Multi-line Phone Systems
• Retail Sales
• Data Entry
• Microsoft Outlook
• Account Reconciliation
• Cleaning Experience
• Microsoft Excel
• Computer literacy
• Office experience
• Microsoft Office
• General Ledger Reconciliation
• General Ledger Accounting
• Hotel experience
• Supervising experience
• Hospitality
• 10 key calculator
• Typing
• Bank Reconciliation
• Accounts Receivable
• Customer service
Assessments
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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