Customer Service Data Entry
Resume:
Tori Morgan-Waters
Gulfport, MS *****
Objective
To obtain a secure position with a growing company. Qualifications
Very competitive worker, excellent communication skills, and computer literate Education
Pearl River Community College, Hattiesburg, MS
Major: Business Administration
Major GPA: 2.0
Work Experience
Conduent Commercial Solutions, LLC
Remote Customer Experience Associate IV
September 2022 - present
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Huntington Ingalls Security
Pascagoula, MS
Armed Security Officer
July 2018- April 2022
Operate/monitor surveillance system
Data entry
Ensure safety of company, employees, visitors
Deter unlawful or adverse actions
Monitor traffic flow
Various other duties
Harrison County Sheriff’s Department, Gulfport, MS Correctional Officer, Corporal
May 2013- June 2018
Supervise officers on assigned blocks
Monitor inmate activities
Ensure the safety of inmates, staff and visitors
Conduct routine security checks
Various other duties
Jones County Sheriff Department, Ellisville, MS
Correctional Officer
October 2011- April 2013
Book in/release offenders/juveniles
Maintain safe/sanitary environment
Monitor detention activities via monitor/physical observation Various other duties
Securitas Security Services, Gulfport, MS
January 2009- May 2011
Security Officer
Maintain company security
Monitor incoming/outgoing traffic
Conduct routine security rounds
Clarify security of products/equipment leaving property G&K Services Laurel, MS
September 2006- December 2008
Customer Service
Order entry
Full-fill/maintain backorder report
Answer any outstanding emails and voicemails
Maintain/ monitor on-time performance report
File reports and maintain daily totals for senior managers. Mississippi Conference of the United Methodist Church Laurel, MS May 2006- Sept. 2006 Administrative Assistant, temporary
Established and verified appointments
Kept record of incoming/ outgoing phone calls
Attended monthly seminars
Filing and data entry according to company guidelines Kept record of employee mileage
Notify/ respond to volunteers
Regions Mortgage Hattiesburg, MS
Support Specialist III
January 2005- March 2006
Filing and data entry according to company guidelines Request files for other company departments
Keep record of incoming and released of information from files Prepare daily requests for immediate use
Keep records accurate
Keep track of all materials needed for completing job Respond to branches and customer service via email and telephone Proofread data to be processed for accuracy
Various other clerical duties
Howard Industries Laurel, MS
September 2001- November 2003
Machine Operator/Coil Winder
Operated coil winder machine
Trained new employees
Ordered necessary material to operate machine
Prepared work area for next shift
Howard Industries (Ballast Division) Sandersville, MS September 1996- September 2001
Machine Operator/Team Leader
Operated ballast tester machine
Operated label machine
Helped supervisory with monthly inventories
Prepared work area for next shift
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Office
Powerpoint
References Available Upon Request
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