Customer Service Representative
Resume:
Jacqueline Gonzalez
New York, NY *****
********@*****.***
Work Experience
Member Service Representative
Centers Plan for Healthy Living - New York, NY February 2022 to May 2024
•Educate All Callers on MLTC Benefits• Submit ID Cards Request to Clerk
•Document all Calls
•Resend Approved/Complete Authorizations• Assist with Members Concerns
•Book Transportation
•Assist Members with Medicaid Renewal & Surplus Inquiries/ Payments to FHS
•Submit Proxy Forms• Provide Eligibility
•Deal with Angry callers
•Complete Member updates, Language and Nails Address
•Submit Social Worked Referral Housing
•Provide Members Eligibility to providers
Home Health Aide
The Royal Care Home - New York, NY September 2019 to May 2024
•Followed doctor's orders for home care treatment plans and administrated medication
•Ensure efficacy of treatments through monitoring of treatment regimens
•Train client in independent living skills
•Followed doctor's orders for home care treatment plans and administrated medication
•Monitors vital signs and noted any behavioral changes or new symptoms
•Helped client maintain independent living with personal care assistance
Flagger/Traffic Control
Allied Construction Services - New York, NY April 2019 to October 2020
•Erect warning
•Detour signs
•Position traffic cones and barricades I
•Inform the construction crew of any safety hazards.
•On call flagger
Reservation Agent/Customer Service
GCS Travel Planning - Queens, NY January 2013 to August 2015
•Answered calls and advise clients on a variety of package tours including cruises an made necessary arrangements
•Offer best travel options in terms of pricing and routing
•Maintain a high level of customer service by "going the extra mile"
•Perform general duties to travel reservations, travel brochures and any assigned duties
•Searching for vehicle location as needed• Answering High Volume of Telephone calls
Clerical Assistant
Copy Specialist - New York, NY 2012 to 2012
•Generated customer invoices and process credit card payments
•Accessed orders via email and sent them to appropriate printing machine and processed orders according to customer specifications.
•Completed manual folds and worked Score Machine to fold, completed binging, collating and inserted spiral coils for books
Receptionist
Martinez Refrigeration Bronx NY - Bronx, NY 2010 to 2012
•Answered calls taking messages and directed to the respective parties in the company
•Sorted and distributed incoming and outgoing mail: Ensure all mail and packaging were sent out
•Use an effective approach to handle special telephone tasks: call transfers, taking messages, callbacks, holds, and interruptions and unintentional disconnects
Skills
•Bilingual in English and Spanish
•Microsoft Office
•Data Entry
•Database Query
•Call Center/Receptionist
•Clerical
•Customer Service
•Communication Skills
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